The Amazement Revolution _ Chapter One _ The Right Things to Do

Question 1

Do the right thing process

Answer 1

A week before the booking for a birthday party or magic show, I called the parent to confirm the time
I would beshowing up and to get any last minute details.

I showed up early. This, my dad told me, was even better than being on time.

I did the best job I could possibly do.

I made sure I left a little late.

I gave people more than they expected.

I sent a thank-you note the very next day.

A week later, I would call to make sure everyone loved the show and to say thank you once more. (By the way, these conversations sometimes lead tobooking another party.)

Question 2

To keep external customers happy, you must make sure your employees know that you care about doing what’s right by them, day after day after day.

Answer 2

Amaze your employees, and they’ll spread the amazement!

Hyken, Shep. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience (p. 6). Greenleaf Book Group. Kindle Edition.