The Amazement Revolution _ Chapter Five _ Cultivate Partnership Flashcards
1
Q
How to cultivate partnership
A
MAKE THE CUSTOMER’S PROBLEM YOUR PROBLEM
Amazement Revolutionary: Contegix
MAKE IT PERSONAL
Amazement Revolutionary: Ace Hardware Corporation
CONSISTENCY CREATES CONFIDENCE Amazement Revolutionary: Lenny’s Sub Shop
GO THE EXTRA MILE Amazement Revolutionary: Ibrahim’s Auto Shop
DO WHAT YOU SAY YOU’LL DO
Amazement Revolutionary: Quick Transportation
CREATE A CUSTOMER SUPPORT NETWORK Amazement Revolutionary: Jeffrey Silverstone (Wells Fargo Advisors)
ALIGN ON THE BRAND PROMISE Amazement Revolutionary: FedEx
