Test II Flashcards by Stephany Zuniga

What is workforce planning?

process of deciding what positions the firm will have to fill, and how to fill them

How well did you know this?

Not at all

Perfectly

what is forecasting?

basic assumptions of that future will be

How well did you know this?

Not at all

Perfectly

What are three ways to forecast?

trend analysis
ratio analysis
scatter plot

How well did you know this?

Not at all

Perfectly

Trend Analysis

study of a firms past employment needs over a period of years to predict future needs.

How well did you know this?

Not at all

Perfectly

Ratio Analysis

determinig future staff needs by using ratios between (sales volume and # of employees needed)

How well did you know this?

Not at all

Perfectly

Scatter Plot

graphical method used to help identify the relationship btw two variables.

How well did you know this?

Not at all

Perfectly

Recruiting yield pyramid

a relationship between the various stages of recruitment.

How well did you know this?

Not at all

Perfectly

What is Application form

form used by employers to compile information regarding an applicants identify and edu, work history

How well did you know this?

Not at all

Perfectly

the 4 purposes of application forms

whether the applicant has the edu and experience
-draw conclusions of previous growth
-draw conc of applicants stability
-use data in application to predict which candidates will succeed

How well did you know this?

Not at all

Perfectly

what are the groups that need to be included in diversity recruit

-women
-single paarents
-old peiple
-minoritues
-disablwed

How well did you know this?

Not at all

Perfectly

why careful selection is important? (4)

improved employee and org performance
own pwerformnce is at stake
helps reduce dysfunctional behaviors at work (stealing)
expensive to train someone

How well did you know this?

Not at all

Perfectly

Reliability of tests

consistency of scores obtained by the same person when rested with the identical or equivalent tests

How well did you know this?

Not at all

Perfectly

Validity

accuracy making sure it measures what it is supposed to measure

How well did you know this?

Not at all

Perfectly

Criterion validity

showing scores on test are related to job performance

How well did you know this?

Not at all

Perfectly

cognitive test

iq tests - tests a range of abilities including memory vocabulary,

How well did you know this?

Not at all

Perfectly

motor and psychical abilities test

(finger dexterity, strength, speed of finger)

How well did you know this?

Not at all

Perfectly

what is selection interview

procedure designed to predict future job performance on the basis of applicants

How well did you know this?

Not at all

Perfectly

Selection interview types: Structure

non-strut: interview questions are asked as they come to mind
structure: questions are specified in advanced

How well did you know this?

Not at all

Perfectly

Selection interview types: types of questions

-Situatinoal question: ability to explain behavior in a given sit
Behavioral: how they behaved in the past in some situation
-Knowledge and bag questions: what math courses did you take

How well did you know this?

Not at all

Perfectly

Value of preemployment testing

make sure they didn’t steal in there last job if that’s job is similar to retail.

How well did you know this?

Not at all

Perfectly

panel interviews

4-6 people hiding

How well did you know this?

Not at all

Perfectly

Purpose of employee orientation

provides employee with basic bg information (company password); should help them start becoming emotionally attached to and engaged in firm.

Steps in employee orientation (4)

make employees feel welcome e
they have basic info
help employe understand org in a broader senses
start to socialize the person into firms culture and way of doing things

What is training needs analysis

address the employers strategic longer term training needs or current training needs.

Strategic training needs analysis

identifies the behaviors, skills and training that employees will ned to fill new future jobs

Current training needs analysis

aims to improve current performance

The A D D I E Five-Step Training Process

Analyze training need Design overall training program Develop the course Implement training by targeting employee groups using methods Evaluate courses effectiveness

Types of Training (1 of 6): ON the job training

training a person to learn a job while working on it

Types of Training (1 of 6): Apprenticinship training

structured process by which people become skilled workers through a combination of class room instructions and on the job training

Types of Training (1 of 6): Informal training

not formal

Types of Training (1 of 6): Job instruction training

listing each jobs basic tasks to provide step-by-step training for employees

Types of Training (1 of 6): lectures

presenting knoeslefe to group of trainees (sales learning new product features)

Types of Training (1 of 6): Programmes learning

teaching job skills that involve presenting questions; allowing person to respond; giving learner immediate feedback

Types of Training (1 of 6): Behavior modeling

trainees first shown good management techinques through film; asked to play roles in a simulated situatuoin; and then given feedback

Types of Training: Audio based training and videoconferencing

audio: films, pp, audiotapes(simulates problems and reactions) video conferencing:

Types of Training (1 of 6): Vestibule trining

trainees learn on actual ewuipk but trained off the job(separate room)

Types of Training (1 of 6): Electronics performance support systems (EPSS)

computeirised tools and displays that automate training, documentation and phone support.

Types of Training: Job aid

set of instructions available at the job site to guide the worker

Types of Training (1 of 6): Computer based training

computer based systems to increase knowdlefe or skills (avoiding falls )

Types of Training (1 of 6): simulated learning

(virtual reality types games animated guided step by step scenarios with question online role play

Types of Training (1 of 6): online internet based trainig

delivers all types of trainig

Types of Training (1 of 6): Learning portals

a section of an employer’s website that offers employees online access to training courses

Types of Training (5 of 6) ; virtual classroom

that uses special collaboration software to enable multiple remote learners, using their PCs or laptops, to

Types of Training: Mobile and microlearing

delivering learning content, on the learner’s demand, via mobile devices such as cell phones, laptops, and tablets, wherever and whenever the learner has the time and desire to access it.

Types of training web 2.0

learning that utilizes online technologies such as social networks, virtual worlds (such as Second Life), and systems that blend synchronous and asynchronous delivery with blogs, chat rooms, bookmark

Lifelong Learning training

provides employees with continuous learning experiences over their tenure with the firm

Literacy Training

. Basic skills such as writing and speaking can be trained by giving employees exercises to work.

Diversity Training

aims to improve cross-cultural sensitivity, with

Purpose of performance appraisal

1. promotion, retention, 2. ensuring employees performance make sense with company's goals 3. correcting any defecincedies and reinforce he or she does things right 4 . review employee plans

The Three-Step Performance Appraisal Cycle

1. establish goals and performance standards 2. apprise employers performace 3. feedback; coach and counsel employee

what it is 360 degree feedback

boss collects performance info all around employeee (supervisors, internal/ex customers)

pros of 360 FB

-can develop self improvement plan

what is in a workforce action plan? 5

1. employment planning and forecasting 2. recruiting: Building pool of canidates 3. applicants complete app forms 4. use selection tools like test to screen out most app 5. supervisors and other interview final candidates to make final choice