Test 9 Flashcards
What can make learning the new change more fun and give explanations and examples that are relevant to the team’s work and easier to understand?
A. Training rotations
B. Peer to peer mentoring
C. Manager coaching
D. Success recognition
B. Peer to peer mentoring
What is your goal when “promoting the how” when a change is taking place?
A. Make it as east as possible for stragglers to be identified
B. Make it as easy as possible for management
C. Make it as easy as possible for everyone to succeed
D. Make it as easy as possible for those directly affected
C. Make it as easy as possible for everyone to succeed
What should be done when a change will adversely affect your employees?
A. Let your supervisor know and suggest ways to reduce the stress
B. Talk to your team members and suggest ways to reduce the stress to your supervisor
C. Have a meeting with other supervisors and take changes to the head supervisor
D. Make changes on your own without consulting anyone
A. Let your supervisor know and suggest ways to reduce the stress
What term is used to describe a situation where employees feel that they are required to make the change?
A. Conflict
B. Compliance
C. Commitment
D. Condolence
B. Compliance
What is opposition to change fueled by mostly?
A. Fatigue
B. Facts
C. Presentation
D. Emotion
D. emotion
Which is NOT a correct statement about change?
A. Spreading changes out can help make them easier
B. Changes decrease stress for employees
C. The supervisor is expected to help implement change
D. The bigger the change to more resistance
B. Changes decrease stress for employees
How should a change be presented for the best effect?
A. Announcement board
B. Via email
C. Grapevine
D. In person
D. In person
What can be done when a change is sweeping or may be threatening to many employees?
A. Try a pilot project
B. Brace for the stress
C. Adapt the change
D. Refuse to make the change
A. try a pilot project
What should your vision message focus on, when implementing a change?
A. Positive aspects of the change
B. Negative aspects of the change
C. Delivery aspects of the change
D. Promotion aspects of the change
A. Positive aspects of the change
What can be used as a quick reminder of steps that need to be taken due to change?
A. Bulleting board
B. Memo
C. Change request
D. Job aid
D. Job aid
Which is NOT a correct statement?
A. There are several stages that will be traveled through when accepting a change
B. Adapting to change is generally a slow moving process
C. People will move quickly from not liking an idea to accepting it
D. Your job includes helping your employees embrace something they may not like initially
C. People will move quickly from not liking an idea to accepting it
What can be used to enable any leader to shape a logical plan into an aspiring vision?
A. Delivering the message
B. Addressing shortcomings
C. Focusing on any negatives
D. Imagining your success
D. Imagining your success
What should you always start with when implementing a change?
A. The when
B. The how
C. The what
D. The why
D. The why
When should the big celebration take place when a change is taking place?
A. Once the change has been implemented
B. After each small win along the way
C. When everyone is not too busy
D. After the change has been in place for a year
A. Once the change has been implemented
What does your credibility as a change leader depend upon?
A. Having the most current information
B. Knowing where the change came from
C. Supporting the change completely
D. Listening to any and all questions
A. Having the most current information