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ICMA effective supervisory practices 5th > Test 9 > Flashcards

Test 9 Flashcards

1
Q

What can make learning the new change more fun and give explanations and examples that are relevant to the team’s work and easier to understand?

A. Training rotations
B. Peer to peer mentoring
C. Manager coaching
D. Success recognition

A

B. Peer to peer mentoring

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2
Q

What is your goal when “promoting the how” when a change is taking place?

A. Make it as east as possible for stragglers to be identified
B. Make it as easy as possible for management
C. Make it as easy as possible for everyone to succeed
D. Make it as easy as possible for those directly affected

A

C. Make it as easy as possible for everyone to succeed

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3
Q

What should be done when a change will adversely affect your employees?

A. Let your supervisor know and suggest ways to reduce the stress
B. Talk to your team members and suggest ways to reduce the stress to your supervisor
C. Have a meeting with other supervisors and take changes to the head supervisor
D. Make changes on your own without consulting anyone

A

A. Let your supervisor know and suggest ways to reduce the stress

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4
Q

What term is used to describe a situation where employees feel that they are required to make the change?

A. Conflict
B. Compliance
C. Commitment
D. Condolence

A

B. Compliance

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5
Q

What is opposition to change fueled by mostly?

A. Fatigue
B. Facts
C. Presentation
D. Emotion

A

D. emotion

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6
Q

Which is NOT a correct statement about change?

A. Spreading changes out can help make them easier
B. Changes decrease stress for employees
C. The supervisor is expected to help implement change
D. The bigger the change to more resistance

A

B. Changes decrease stress for employees

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7
Q

How should a change be presented for the best effect?

A. Announcement board
B. Via email
C. Grapevine
D. In person

A

D. In person

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8
Q

What can be done when a change is sweeping or may be threatening to many employees?

A. Try a pilot project
B. Brace for the stress
C. Adapt the change
D. Refuse to make the change

A

A. try a pilot project

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9
Q

What should your vision message focus on, when implementing a change?

A. Positive aspects of the change
B. Negative aspects of the change
C. Delivery aspects of the change
D. Promotion aspects of the change

A

A. Positive aspects of the change

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10
Q

What can be used as a quick reminder of steps that need to be taken due to change?

A. Bulleting board
B. Memo
C. Change request
D. Job aid

A

D. Job aid

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11
Q

Which is NOT a correct statement?

A. There are several stages that will be traveled through when accepting a change
B. Adapting to change is generally a slow moving process
C. People will move quickly from not liking an idea to accepting it
D. Your job includes helping your employees embrace something they may not like initially

A

C. People will move quickly from not liking an idea to accepting it

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12
Q

What can be used to enable any leader to shape a logical plan into an aspiring vision?

A. Delivering the message
B. Addressing shortcomings
C. Focusing on any negatives
D. Imagining your success

A

D. Imagining your success

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13
Q

What should you always start with when implementing a change?

A. The when
B. The how
C. The what
D. The why

A

D. The why

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14
Q

When should the big celebration take place when a change is taking place?

A. Once the change has been implemented
B. After each small win along the way
C. When everyone is not too busy
D. After the change has been in place for a year

A

A. Once the change has been implemented

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15
Q

What does your credibility as a change leader depend upon?

A. Having the most current information
B. Knowing where the change came from
C. Supporting the change completely
D. Listening to any and all questions

A

A. Having the most current information

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16
Q

What can be used to sustain your team through trying times when implementing a change?

A. Celebrating small wins in big ways
B. Celebrating big wins in big ways
C. Celebrating small wins in small ways
D. Celebrating big wins in small ways

A

C. Celebrating small wins in small ways

17
Q

At what stage will employees begin to have feelings of satisfaction when a change is made?

A. Understanding
B. Integration
C. Doubt
D. Discovery

A

B. Integration

18
Q

Which is NOT a correct statement about training or coaching employees on how to accomplish something new?

A. Keep early instructions simple
B. Add more detail once the basics are mastered
C. Provide all instructions in one meeting
D. Offer bite sized pieces

A

C. Provide all instructions in one meeting

19
Q

What is the first stage of change that people experience?

A. Discovery
B. Doubt
C. Discomfort
D. Loss

A

D. Loss

20
Q

What do you help your team focus on when you help them adapt to a change?

A. What changes cannot happen
B. What they will gain from it
C. What they are losing because of it
D. What changes there will be

A

B. What they will gain from it

21
Q

What is most peoples initial reaction to change?

A. Clamoring
B. Unfavorable
C. Anti climatic
D. Intrigue

A

B. Unfavorable

22
Q

Who usually has the best suggestions for how to improve work processes?

A Supervisors for the department
B. Upper management
C. People implementing the change
D. People responsible for the tasks

A

D. People responsible for the tasks

23
Q

In which stage of moving through a change will the employees feel confused and anxious?

A. Integration
B. Loss
C. Doubt
D. Discomfort

A

D. Discomfort

24
Q

What is one of the most effective yet often overlooked keys to sustaining change?

A. Recognition
B. Feedback
C. Reward
D. Training

A

B. Feedback

25
Q

Who should the presentation of recognition for going above and beyond during the implementation of a change be tailored to?

A. Person giving the recognition
B. Organization
C. Person being recognized
D. Team members

A

C. Person being recognized

26
Q

During which stage of a change will employees become energized and resourceful in anticipation of the new possibilities?

A. Discovery
B. Understanding
C. Discomfort
D. Integration

A

A. DIscovery

27
Q

What can be used to determine how successfully the change is taking hold?

A. Asking members
B. Testing those participating
C. Surveying the public
D. Monitoring progress

A

D. Monitoring progress

ICMA effective supervisory practices 5th (11 decks)

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