Test 1 Flashcards
What creates accountability within your team?
A. Consistency
B. Cooperation
C. Empowerment
D. Training
C. Empowerment
Which is NOT among the challenges that today’s public sector supervisors face?
A. High expectations from citizens
B. Frequently changing priorities and needs
C. Growing workload and shrinking resources
D. Diverse and multicultural workforce
C> Growing workload and shrinking resources
What needs to be developed together to become a leader and not a boss?
A. Leadership and management skills
B. Leadership and personnel skills
C. Leadership and delegation skills
D. Leadership and tracking skills
A> Leadership and management skills
What focuses on establishing direction, aligning employees based on the direction, and motivating and inspiring employees to succeed?
A. Directing
B. Leading
C. Managing
D. Delegating
B. Leading
Who should employees go to when they have questions about a delegated task?
A. Supervisor
B. Peer group
C. Self study
D. Team leader
A> Supervisor
What can be used to require mastery of new skills by your employees?
A. Training
B. Instruction
C. Promotion
D. Delegation
D. Delegation
Which is NOT a correct statement about delegation?
A. Your employee needs specific instructions about the expectations to be successful
B. The employee must have sufficient authority to complete the task
C. The team member must be held accountable for the task
D. A delegated task becomes the responsibility of the employee
D. A delegated task becomes the responsibility of the employee
What can be used to produce better outcomes?
A. Build better relationships
B. Offer promotional incentives
C. Be very hands on with all work
D. Do the work yourself
A. Build better relationships
What grows out of a sense of pride and belonging for the team?
A. Promotion
B. Team spirit
C. Decision making
D. Goals
B. Team spirit
Which is NOT a correct statement about delegation?
A. Choose the right person for the task at hand
B. Recognize the person’s accomplishments
C. Hold team members accountable for their assigned tasks
D. Once instructions have been given disappear from contact
D. Once instructions have been given disappear from contact
What has been found, can keep employees interested in their work and make them feel more important?
A. Work life balance
B. Money
C. Job variety
D. Recognition
C. Job variety
Which is NOT correct about making the transition from peer to supervisor?
A. Trust your team with needed tasks
B. maintain friendships with subordinates
C. Keep an eye on the big picture
D. Make changes in your operating style
B. Maintain friendships with subordinates
What should the leader do when a decision that you do not agree with is passed down?
A. Blame upper management
B. Dispute the decision
C. Refuse to implement the decision
D. Support the decision
D. Support the decision
Who is ultimately responsible for making decisions for the team?
A. Supervisor
B. Upper management
C. Team members
D. Team leader
A> Supervisor
What must you stay in touch with in order to be an effective broker?
A. Citizen allocations
B. Desires of upper management in your area
C. Needs and views of your work unit
D. Demands of the general population
C. Needs and views of your work unit
