Test

Question 1

An organization uses the voice of the customer to collect information about what customer wants what they like and what they do not like
Which two tools should be used once the VOC is complete

Answer 1

Team, problem-solving
Quality function deployment

Question 2

A company makes rollers that are designed to be 20 cm in length with allowance plus -0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers

Answer 2

Conformance

Question 3

Which aspect of quality is demonstrated by a vehicle that has a useful life of 1650,000 miles

Answer 3

Reliability

Question 4

Which quality management philosophy a signs cost to quality defines quality by how well a product can be used for its intended purpose and uses Pareto chart’s

Answer 4

Juran institutes management theory

Question 5

Which two company practices reflect the guiding principles of six sigma

Answer 5

Accompany tries to reduce variation in the quality of products it offers
Accompany emphasizes the quality of suppliers, because the quality of outputs are determined by the quality of inputs

Question 6

Which six sigma methodology improves workplace efficiency in eliminates waste

Answer 6

DMAIC

Question 7

Which process strategy should the oil refinery using its refining process?

Answer 7

Continuous flow