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Chain management > Module 2-5 > Flashcards

Module 2-5 Flashcards

1
Q

Total quality management (TQM)

A

Focus on customer
Quality function deployment
Responsibility for quality
Team problem-solving,
Employee training
Fact based management

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2
Q

Quality function deployment

A

 The house of quality is a matrix showing relationships
Can help a company evaluate trade-offs
What, how, why, how much, target values, competitive assessment

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3
Q

Pareto charts

A

Identify most frequent causes of quality problems
Cause and affect diagrams
Quality control charts

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4
Q

Standardization and documentation

A

Formed the basis of continuous improvement
Standardization develops a preset procedure for a performing activity or job after process has been improved. The organization should document the new procedure, so it becomes a standard.

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5
Q

The plan do check act cycle

A

Plan make sure everything is documented and standardized
Do
Check, analyze, revise process to determine goals have been achieved
Act of goals have been achieved, then standardizing dark changes share results, if not figure out why

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6
Q

Benchmarking

A

Company compares its performance to the performance of other companies

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7
Q

Statistical processes control

A

Determine when a process that produces a good or service is getting close to producing an unacceptable level of defects

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8
Q

Seven. Basic tools for statistical process control.

A

Cause-and-effect diagram
Check Sheets
Control charts
Histograms
Pareto charts
Scatter diagrams
Flow charts/run charts

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9
Q

Six. Sigma.

A

Quality management strategy using quantitative and qualitative techniques, and tools
Define
Measure
Analyze
Improve
Control 

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10
Q

DMADV

A

Define
Measure
Analyze
Design
Verify
A secondary methodology of six sigma

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11
Q

Supply chain

A

Producing goods or providing services, starts with supplier manufacturer, transportation, customer goods

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12
Q

Focal firm

A

Directs the flow of info designs and manages the supply chain by selecting suppliers

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13
Q

Backward vertical integration

A

Company owns its suppliers

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14
Q

Agile supply chain

A

Used in industries with innovation and unpredictable product demand
Focuses on flexibility and receptiveness

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15
Q

Lean supply chain

A

Supplies the goods/products to the end customer in the most efficient manner possible with minimal waste loss, and with enough flexibility to adapt to delays

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16
Q

Vendor managed inventory, VMI

A

Vendor replenishes suppliers inventory
Suppliers can use info from the retailer regarding product cells to determine when they should replenish inventory

17
Q

Supply chain operations reference SCOR

A

Divides all five chain activities into five groups
Plan
Source
Make
Deliver
Return

18
Q

Days of supply formula

A

DoS=finished goods inventory/average sales per day

19
Q

Communicative technologies

A

Help companies coordinate/manage their logistics

20
Q

Primary constraints in resources

A

Market – demand
Process – throughput
Product – supply

21
Q

Bottleneck

A

Most limiting constraints on the system

22
Q

Strategic alliance

A

Important in operations management, because they allow organizations to focus on their core competencies
Doesn’t make them partners they remain independent

23
Q

Agile

A

Most suitable for innovative products
Focus: speed and flexibility
For price for short life, cycles, and unpredictable demand

24
Q

Lean

A

Traditional products with minimal innovation
Focus: eliminate waste and reduce cost
For products with long life, cycles and stable demand

25
Q

Reverse logistics

A

Returning defective product to manufacture, repair, or replace

26
Q

Third-party logistics

A

Company uses a third-party to outsource distribution warehousing in the fulfillment services

27
Q

Backward vertical integration

A

Company owns a supplier or supply process

28
Q

Vendor managed inventory

A

Supplier can replenish inventory they have access to inventory

29
Q

Just in time 2

A

Supplier can have someone on site in retail to help with replenishment

30
Q

Just in time

A

Goods are received from supplier when they are needed

31
Q

Constraint, bottleneck

A

Usually the longest task is the bottleneck

32
Q

Non-constraint bottlenecks

A

Without time constraints
Pre-designed component is the bottleneck

Chain management (9 decks)

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