Test #1: Flashcards
The process of confirming health insurance coverage for a pt is:
Verifying eligibility
What type of appt allows for flexibility:
Wave
What is it called when a provider ends the provider relationship:
Patient abandonment
How many mins do you schedule for a follow up or recheck?
15-20
How many mins do you allow for a wellness
20-30
The pitch is:
The depth of a sound
Which term is professional jargon?
Tinnitus
The advantages of using a color coding filling system include?
The record can be easily spotted
All of the above
This is an elecrtronic record
PHR
How to deal with an angry caller:
Use a low tone of voice
_____ information is gained from the pt.
What information is needed when describing the pt cc?
Continuity of care:
Why is it important to keep accurate medical records?
What info belongs in the objective section?
How can medical records be released?
Medical office will keep health records of a minor until they:
____ _____ is used the most when a follow up with a pt is needed.
____ ____ are for pt’s that have passed away, moved away or terminated their relationship with a physician.
Process of moving an active file to inactive is called:
Medical records are property of the:
How do you properly correct an error in a paper chart?
Explain what color coding filing system is:
____ is the type of electronic records that are used in individual practices.
Describe to me how to make a correction in a EHR program:
PHR means:
Explain the term “vested” :
Explain alphanumeric filing:
Letters and numbers
EHR Systems are updated:
PHI means:
Protected Health Information
POMR mean, ____ and what are the four components ____, ____, ____, _____
Particular group of vocabulary is known as:
Describe what being an “active listening” is:
What are appropriate calls that can be made from the office:
Articulation of sounds is known as:
How can you create a professional sound over the phone?
When answering the phone at your office, what should be the first thing that the caller hears?
An ___, ___ are considered urgent, but not an emergency.
Callers should be on hold longer than _____, _____
MA’s may give test results, depending on the following circumstances;
Answering services are used for:
What types of out patient procedures can we possible schedule for a pt:
A ___ is when a person fails to arrive for their scheduled appt:
If a pt needs a series of appt. what is the best thing to do
Explain what self scheduling is:
Explain what wave scheduling is:
Explain what open office hours scheduling is:
Pt can come in at any time
When a pt needs to reschedule, what are the two things we should do?
If a pt “ no call, no show” for their appt. what should be done?
