Test #1:

Question 1

The process of confirming health insurance coverage for a pt is:

Answer 1

Verifying eligibility

Question 2

What type of appt allows for flexibility:

Answer 2

Wave

Question 3

What is it called when a provider ends the provider relationship:

Answer 3

Patient abandonment

Question 4

How many mins do you schedule for a follow up or recheck?

Answer 4

15-20

Question 5

How many mins do you allow for a wellness

Answer 5

20-30

Question 6

The pitch is:

Answer 6

The depth of a sound

Question 7

Which term is professional jargon?

Answer 7

Tinnitus

Question 8

The advantages of using a color coding filling system include?

Answer 8

The record can be easily spotted

All of the above

Question 9

This is an elecrtronic record

Answer 9

PHR

Question 10

How to deal with an angry caller:

Answer 10

Use a low tone of voice

Question 11

_____ information is gained from the pt.

Question 12

What information is needed when describing the pt cc?

Question 13

Continuity of care:

Question 14

Why is it important to keep accurate medical records?

Question 15

What info belongs in the objective section?

Question 16

How can medical records be released?

Question 17

Medical office will keep health records of a minor until they:

Question 18

____ _____ is used the most when a follow up with a pt is needed.

Question 19

____ ____ are for pt’s that have passed away, moved away or terminated their relationship with a physician.

Question 20

Process of moving an active file to inactive is called:

Question 21

Medical records are property of the:

Question 22

How do you properly correct an error in a paper chart?

Question 23

Explain what color coding filing system is:

Question 24

____ is the type of electronic records that are used in individual practices.

Question 25

Describe to me how to make a correction in a EHR program:

Question 26

PHR means:

Question 27

Explain the term “vested” :

Question 28

Explain alphanumeric filing:

Answer 28

Letters and numbers

Question 29

EHR Systems are updated:

Question 30

PHI means:

Answer 30

Protected Health Information

Question 31

POMR mean, ____ and what are the four components ____, ____, ____, _____

Question 32

Particular group of vocabulary is known as:

Question 33

Describe what being an “active listening” is:

Question 34

What are appropriate calls that can be made from the office:

Question 35

Articulation of sounds is known as:

Question 36

How can you create a professional sound over the phone?

Question 37

When answering the phone at your office, what should be the first thing that the caller hears?

Question 38

An ___, ___ are considered urgent, but not an emergency.

Question 39

Callers should be on hold longer than _____, _____

Question 40

MA’s may give test results, depending on the following circumstances;

Question 41

Answering services are used for:

Question 42

What types of out patient procedures can we possible schedule for a pt:

Question 43

A ___ is when a person fails to arrive for their scheduled appt:

Question 44

If a pt needs a series of appt. what is the best thing to do

Question 45

Explain what self scheduling is:

Question 46

Explain what wave scheduling is:

Question 47

Explain what open office hours scheduling is:

Answer 47

Pt can come in at any time

Question 48

When a pt needs to reschedule, what are the two things we should do?

Question 49

If a pt “ no call, no show” for their appt. what should be done?