Chapter 26- Daily Operations & Safety Flashcards
What do you do when you come into the office?
Clock in, unlock the door, unlock phone system, prep rooms, organized, lights on, quality controls.
Who is responsible for running the quality controls?
MA
What describes E prescribing?
- Electronic prescription
- Safer & Faster
- Error’s free
- Less fraud
What infection control supplies would be at the front?
Tissues, Maks, Waste Basket, Hand Sanitizer,
What is a violation of HIPAA on a sign in sheet?
Insurance
What information do you get from a pt when they first come into the office @ the front desk?
Demographics, Insurance, Insurance Subscribers DOB,
What you do when a pt comes into the office but you’re on a phone call w/ another pt:
Smile @ pt in office, continue w/ the phone call.
What happens when you order an item & it’s out of stock/ delayed shipping:
Back Order
DEA #:
Drug Enforcement Agency
A unique identifier for each provider.
Allows provider to write RX for narcotics.
NPI:
National Provider Identifier
For regular prescriptions
What is an invoice?
Bill
- Manager
Packing slip:
Inside the package, telling you what’s in the box.
Fire Extinguisher:
PASS-
Pull the Pin
Aim at the base of fire.
Squeeze the operating handle.
Sweep from side to side.
(From the bottom)
How to prevent a fire?
- Do not use power strips that are overloaded.
- Turn off equipment that are overloaded.
- Turn off equipment that are overheated
- Any cords that are broken
- Store chemicals properly
What is a shelter in place evacuation?
Shelter in place, in the inside
No windows
Bathroom or basement
What patients should be removed from the waiting room?
Angry Patients
RACE:
Rescue, Activate, Confine, Evacuate
Class C
Electrical fires
Vaccines in freezer:
- No food or drinks in the same area.
- Make sure door is closed.
- Don’t store vaccines next to wall or close to door.
-Fridge temp, 36-46 F*
Inventory Management:
- Always count your supplies coming in and add them to what you have in stock
- First In, First Out
-Tracking Stock on routine basis - Ordering supplies
- Somebody has to be responsible for managing/ ordering the stock
- You have to have the NPI & DEA #
Proper Body Mechanics:
- Step Stool
- Keep movements smooth
- When reaching for an object, feet & self should face object.
- Don’t tip toe/ climb any time ever.
- Bring object close, then lift.
- Don’t reach for an object.
Emergency Response Plan:
- They must have one it’s mandated
- Has to be available to all the employees
- Every office
- Emergency personnel will be provided a duty
- must have an evacuation plan (maybe a map)
- Critical shutdown/ procedure
New Stock Without Exp Date:h
If no expiration date, it goes to the back.
Where to store rx pads?
Locked cabinet
