Chapter 26- Daily Operations & Safety

Question 1

What do you do when you come into the office?

Answer 1

Clock in, unlock the door, unlock phone system, prep rooms, organized, lights on, quality controls.

Question 2

Who is responsible for running the quality controls?

Answer 2

MA

Question 3

What describes E prescribing?

Answer 3

• Electronic prescription
• Safer & Faster
• Error’s free
• Less fraud

Question 4

What infection control supplies would be at the front?

Answer 4

Tissues, Maks, Waste Basket, Hand Sanitizer,

Question 5

What is a violation of HIPAA on a sign in sheet?

Answer 5

Insurance

Question 6

What information do you get from a pt when they first come into the office @ the front desk?

Answer 6

Demographics, Insurance, Insurance Subscribers DOB,

Question 7

What you do when a pt comes into the office but you’re on a phone call w/ another pt:

Answer 7

Smile @ pt in office, continue w/ the phone call.

Question 8

What happens when you order an item & it’s out of stock/ delayed shipping:

Answer 8

Back Order

Question 9

DEA #:

Answer 9

Drug Enforcement Agency
A unique identifier for each provider.
Allows provider to write RX for narcotics.

Question 10

NPI:

Answer 10

National Provider Identifier
For regular prescriptions

Question 11

What is an invoice?

Answer 11

Bill
- Manager

Question 12

Packing slip:

Answer 12

Inside the package, telling you what’s in the box.

Question 12

Fire Extinguisher:

Answer 12

PASS-
Pull the Pin
Aim at the base of fire.
Squeeze the operating handle.
Sweep from side to side.
(From the bottom)

Question 13

How to prevent a fire?

Answer 13

• Do not use power strips that are overloaded.
• Turn off equipment that are overloaded.
• Turn off equipment that are overheated
• Any cords that are broken
• Store chemicals properly

Question 14

What is a shelter in place evacuation?

Answer 14

Shelter in place, in the inside

No windows
Bathroom or basement

Question 15

What patients should be removed from the waiting room?

Answer 15

Angry Patients

Question 16

RACE:

Answer 16

Rescue, Activate, Confine, Evacuate

Question 17

Class C

Answer 17

Electrical fires

Question 18

Vaccines in freezer:

Answer 18

• No food or drinks in the same area.
• Make sure door is closed.
• Don’t store vaccines next to wall or close to door.
  -Fridge temp, 36-46 F*

Question 19

Inventory Management:

Answer 19

• Always count your supplies coming in and add them to what you have in stock
• First In, First Out
  -Tracking Stock on routine basis
• Ordering supplies
• Somebody has to be responsible for managing/ ordering the stock
• You have to have the NPI & DEA #

Question 20

Proper Body Mechanics:

Answer 20

• Step Stool
• Keep movements smooth
• When reaching for an object, feet & self should face object.
• Don’t tip toe/ climb any time ever.
• Bring object close, then lift.
• Don’t reach for an object.

Question 21

Emergency Response Plan:

Answer 21

• They must have one it’s mandated
• Has to be available to all the employees
• Every office
• Emergency personnel will be provided a duty
• must have an evacuation plan (maybe a map)
• Critical shutdown/ procedure

Question 22

New Stock Without Exp Date:h

Answer 22

If no expiration date, it goes to the back.

Question 23

Where to store rx pads?

Answer 23

Locked cabinet