Chapter 23- Scheduling & Reception

Question 1

Patient’s arrive 1st thing:

Answer 1

• Check them in
• Paper work
• Greet them, what to do and where to go.

Question 2

Phone etiquette situation-

Answer 2

• Place the pt on the phone on temporarily hold ( no longer than a minute), and take care of the pt in the office.
• Greet pt in the office

Question 3

HIPAA violation at front desk-

Answer 3

• Reading results
• Insurance information
• Reason for visit
• Demographics
• Sign in sheets,
  ( Name is allowed, don’t put any personal or reason for visit on the sheet)

Question 4

Infection control supplies-

Answer 4

• Masks
• Hand sanitizer
• Tissues
• Waste basket or waste receptable

Question 5

NS- What do we need do?

Answer 5

No show, failure to keep appt. without giving advance notice.
No Show, chart it & call pt

Question 6

Scheduling-
Open Book ‘ Open Office’:

Answer 6

Open at any given hours
Urgent conditions prioritized

Question 7

Wave:

Answer 7

Three appointments for same time
Seen in order of arrival

Question 8

Group:

Answer 8

Pt with similar appt.types are seen on specific days and specific time time blocks.

Question 9

Self:

Answer 9

patient portal

Question 10

Advance:

Answer 10

Scheduling weeks or months out
Can be used with other scheduling types

Question 11

Time specified:

Answer 11

Specific time for each patient.

Question 12

Patient Portal:

Answer 12

A secure online website that gives pt. 24 hour access to personal health.

Question 13

Preauthorization:

Answer 13

-process that requires the provider to submit documentation to the payer to show

Question 14

Precentrification:

Answer 14

• process of determining if service/ procedure is covered by the insurance plan & what the reimbursement is for that service/ procedure.

Question 15

Verification of Eligibility:

Answer 15

• the patients phone number, address, insurance subscribers DOB should be verified.

Question 16

NP:

Answer 16

New Patien
- Hasn’t been seen in three years can be billed as a new pt.

Question 17

EP:

Answer 17

Existing Patient

Question 18

What info do you need to schedule an appt?

Answer 18

• Pt full name, telephone number and purpose of the visit.
• Reason for the visiit

Question 19

What info. do you give to new pt?

Answer 19

• Arrive 15 mins before scheduled appt time.
• Directions to the facility
• Any special parking conveniences available
• Options for the first payment
  -If a questionnaire will be mailed or completed online.
• Insurance card