Sim Chart- Flashcards by Nicole De La- Cruz

Post operative appointments should be approximately ____ in length.

30 minutes

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In _____ scheduling, pt are given a specific appointment time for the first half of the hour, leaving the second half of the hour is open for walk in patients.

Modified wave

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True or false? A clustering appt. type is when patients with similar problems are booked consecutively on the same day.

True

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A type of appointment scheduling where two patients are given the same appointment time is called:

Double Booking Scheduling

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True or false? Always ask the physician if you are unsure whether a patient should be seen right away.

False

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Most post-operative protocols require the patient to have their first follow-up appointment within __________ days of having this procedure.

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What should the chief complaint be for Ms. Nasser’s visit?

Cholecystectomy follow up

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It is office policy that a physician can be double-booked once every two hours. This means that once during a two hour block of time, how many patients could have the same appointment time?

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Which of the following patients should be seen on the same day they call the medical office?

A patient who has had a fever of 103ºF for three days.

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Ms. Nasser states Tuesday afternoons work best, but Jean Burke, NP has taken Tuesdays off for the next month due to family obligations. What should the medical assistant do?

Let Ms. Nasser know that the clinic would like to work best with her schedule, so if she is willing to see another provider in the clinic for her post-op visit, you can get her scheduled appropriately.

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When should you schedule an appt. for a pt who might have bladder infection?

The same day

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True or false? A pt who is experiencing painful urination with increased urgency for several days should be sent to the emergency room rather than be seen in the medical office.

False

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Celia is coming to the office today for painful urination and an injection increased sense of urgency to urinate. The provider is going to order a urine test and culture. What other test might the provider order for Celia’s symptom’s?

Gonorrhea and Chlamydia testing

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Celia Tapia tells the appt. scheduler that she needs to see Dr. Martin today for her urinary symptoms. The appt. scheduler informs Celia that Dr. Martin is using the type of appt. scheduling in which three or four patients are scheduled every half hour and are seen in the order in which they arrive. What is the type of scheduling called?

Wave scheduling

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Celia needs a 30 minute appt. with Dr. Martin for her urinary symptoms. If the appt. schedule is set up with 10- min time slots, Celia appt. would use ___ time slots. If the appt. schedule is set up with 15 minute slots, Celia’s appt. would use ___

Three, two

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Celia’s urinary symptoms are considered urgent. What is the process of separating patients by the urgency of their need for care called:

Triage

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The appt. schedule for today is completely full, no open appt. times. A 62 year old pt calls in with complaints of a fever of 100 F and nausea and diarrhea during the previous night. She should be worked into the schedule for today.

False

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The most important consideration when scheduling an urgent pt appt. is:

Maintains patient confidentiality

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True or False? A pt calls complaining of painful urination with traces of blood in the urine. The pt. physician is out for the day. The MA should schedule an appt. for the next day.

False

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Celia urine test is positive for a UTI, and she was sent home with a prescription medication for treatment. Celia will need to schedule a follow up appt. with Dr. Martin in 14-21 days for a recheck.

True

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The action of blocking time when a physician is unavailable is referred to as setting up appointment:

Matrix

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A pt mother calls the medical office stating that her child sprained his ankle. The child should have an appt:

on the same day

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Dr. Martin has been called to the hospital because of an emergency and will not be able to see any patients for the rest of the day. Several patients are already in the waiting room. The MA should:

Explain the situation and offer to reschedule the appt as soon as possible or ask if the pt. would feel comfortable seeing by Dr. Walden or

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When setting up a recurring appt in an electronic scheduling system, the MA should enter the information _____ and then indicate how often the appt should recur.

Once

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A MA can check for available exam rooms and providers using an electronic scheduling:

True

When using an electronic scheduling system to schedule meetings, the MA must set a blocked appt. time individually for each physician or staff member involved in the meeting.

False

When scheduling a procedure such as sigmoidoscopy, the MA must consider the physicians availability as well as the availability of the exam room.

True

Jean Burke, NP would like to give modified wave scheduling a try. This would involve scheduling patients in which of the following ways:

Two or three patients are scheduled at the top of the hour, utilizing the first 30 minutes, followed by single appts for the remaining hour.

Before setting up the appt matrix the MA does not need to check the provider about their preferences.

False

If a medical office is in violation of Health Insurance Portability and Accountability Act (HIPAA) regulations, they face both __________ penalties.

Civil and criminal

__________ requires all medical office staff members to have an individual user ID and password to access electronic patient information.

The Health Insurance Portability and Accountability Act (HIPAA)

True or false? According to the Health Insurance Portability and Accountability Act (HIPAA), a patient has the right to access their medical records but cannot request to change them.

False

True or false? The daily schedule displaying patient names can be placed in a high traffic area because that is the most convenient place for the medical office staff to see it.

False

True or false? Information such as patient demographics only needs to be entered in to the electronic health record once but can be used in multiple applications such as patient letters and form

True

How should records related to a workplace injury be maintained?

Records related to work injury should be saved in a separate section of the medical record so that there is no confusion as to what services are related to the work injury and what services are part of the pt's regular care.

Patients who are injured at work are covered under:

Worker's Compensation

___ in each state pay a premium into a state fund to cover healthcare costs for injuries on the job.

Employers

Workers’ compensation covers which of the following services for workplace injuries.

Doctor's visits, surgery and rehabilitation

The sender’s address on the envelope is called the __________ address.

Return

What information is contained in the signature line of a business letter?

The name and title

Which portion of a professional business letter contains the purpose of the correspondence?

Body

True or false? It is not necessary to include a professional letterhead on professional medical office correspondence

False

Which of the following is not a function of practice management software?

Order Entry

Which of the following documents is not a common type of patient correspondence?

Supply invoice

__________ letters notify patients of no-shows, while __________ letters inform patients of upcoming appointments.

Missed appt., appt. reminder

True or false? Appointment reminder letters help to increase the number of appointment no-shows.

False

Patient letters created from __________ use structured data and do not require a large amount of typing from the medical assistant.

Templates

Amma’s appointment reminder letter can be done using any of the three formats for a business letter. Which choice is NOT a business letter format?

Semi-Half Block Letter Format

True or false? All letters and forms related to a patient should be saved and accessed via the patient dashboard.

True

True or false? When releasing a patient’s medical records, the medical office must release all of the records from the patient record

False

True or false? Health Insurance Portability and Accountability Act (HIPAA) regulations have made medical records release forms more complex by requiring more information and giving the patient more options to restrict the information released.

True

True or false? Health Insurance Portability and Accountability Act (HIPAA) regulations prohibit family members from picking up prescriptions, medical supplies, or x-rays.

False

A __________ form explains how and when private health information is used and disclosed by the medical office.

Notice of Privacy Practice

Patients have the right to:

review their medical records, request corrections to their medical information, and receive respectful care from all healthcare providers.

True or false? Since the medical record belongs to the provider, the patient does not have the right to review their medical record.

False

True or false? All of Daniel Miller’s medical records should be sent to Tiny Tots Watch daycare

False

When Daniel Miller’s mother, Tracy, stopped by to complete the release of medical records form she was quite upset that you couldn’t just take the information over that phone. Why did she need to take the time to stop in and sign a form? How should you respond to her question?

The signature on the form is required by federal law, HIPAA, to protect patient information.

Laura Wasser from Tiny Tots Watch calls Walden-Martin Family Medical Clinic and asks for Daniel Miller’s immunization information. She states that Daniel is going to starting at the daycare center very soon and she needs this information now. How should you respond?

We just received the signed medical release form today and I would be happy to fax that information to you. Can I get your fax number?

A new patient generally needs a __________ appointment than an established patient.

Longer

What should the chief complaint be for Mr. Neviaser’s visit?

New Patient PE

True or false? A new patient who shows up at the medical office and wants to have a physical examination should be seen on the same day even if there are no openings so that the practice does not lose a new patient.

False

If a patient was last seen in the medical office five years ago, their appointment should be scheduled for the amount of time needed for a __________ patient.

New

Insurance information should be verified:

At every other visit

Which piece of data is entered into the patient record as patient demographics?

DOB

A patient is unable to complete the necessary paperwork due to a hand injury. The medical assistant:

takes the patient into an exam room, reads the form to the patient, and documents the patient’s responses.

True or False? Health Insurance Plans must provide a Notice of Privacy Practice to patients

True

This document required by the Health Insurance and Portability and Accountability Act (HIPAA) to be given to all patients informs patients in writing how their protected health information will be used by the medical office.

NPP

Which of the following is NOT included in the Patient Bill of Rights?

Right to be seen after several no-show appointments

Which appointment will require the longest time slot?

New patient physical exam

True or false? Electronic appointment calendars are easier to manage than paper appointment calendars.

True

What should the chief complaint be for Ms. Rainwater's visit?

New Patient PE

Which of the following scenarios would be considered a new patient?

A patient who has not been in the office for more than three years

The Notice of Privacy Practice must include all of the following except:

where the patient's medical information is stored.

True or false? If a patient provides an insurance card to the office, the medical assistant can assume eligibility because they have the actual card. Only check eligibility if the patient does not present an insurance card.

False

Which of the following administrative activities will work to maximize appropriate reimbursement in the medical office?

Collecting all insurance information for new patients, obtaining approvals required by insurance payers, and coding diagnosis and procedures for patient claims

True or false? A copay should be paid at the time of service.

True

What type of scheduling does Dr. Martin use when seeing a patient at a specific scheduled times?

Which of the following would NOT be included in Ms. Rainwater’s welcome email?

Cost of her upcoming visit

True or false? The electronic health record is a computerized system of maintaining and storing patient data from several different healthcare providers.

True

True or false? Computers are essential to the operations of a medical office.

True

All of the following are common duties of the medical assistant except:

determining the diagnosis for patients who call the medical office.

True or false? It is necessary to verify patient demographics during each patient visit.

True

True or false? If a patient requests an appointment during a time that the provider is already booked, it is permissible to overbook the provider because the patient's needs always come first.

False

What should the chief complaint be for Ms. Richardson's visit?

Established PT PE

True or false? The physician's habits and preferences should be taken into account when determining how many patients should be scheduled in a day.

True

True or False? Ms. Richardson’s appointment reminder letter does not need to be done right away. The medical assistant should wait until 2 days before the scheduled appointment to mail the letter to Ms. Richardson.

False

When reviewing Dr. Martin’s schedule, the medical assistant notices Dr. Martin has the next four Mondays scheduled as vacation days. How should the medical assistant best accommodate Ms. Richardson’s request for a Monday appointment in two weeks?

The medical assistant should help Ms. Richardson schedule an appointment day and time that works best for Ms. Richardson’s schedule by offering an office visit with an available provider on a Monday in two weeks, offer a different day that Dr. Martin is available and see if that works for the patient, or respect the patient’s preference to wait and see Dr. Martin when he is available.

As a medical assistant, you could inform Ms. Richardson on symptoms to be aware of for postpartum hemorrhaging in the next two weeks. Which of the following would NOT be a symptom of postpartum hemorrhage?

Blisters in the mouth