Sim Chart- Flashcards
Post operative appointments should be approximately ____ in length.
30 minutes
In _____ scheduling, pt are given a specific appointment time for the first half of the hour, leaving the second half of the hour is open for walk in patients.
Modified wave
True or false? A clustering appt. type is when patients with similar problems are booked consecutively on the same day.
True
A type of appointment scheduling where two patients are given the same appointment time is called:
Double Booking Scheduling
True or false? Always ask the physician if you are unsure whether a patient should be seen right away.
False
Most post-operative protocols require the patient to have their first follow-up appointment within __________ days of having this procedure.
10
What should the chief complaint be for Ms. Nasser’s visit?
Cholecystectomy follow up
It is office policy that a physician can be double-booked once every two hours. This means that once during a two hour block of time, how many patients could have the same appointment time?
2
Which of the following patients should be seen on the same day they call the medical office?
A patient who has had a fever of 103ºF for three days.
Ms. Nasser states Tuesday afternoons work best, but Jean Burke, NP has taken Tuesdays off for the next month due to family obligations. What should the medical assistant do?
Let Ms. Nasser know that the clinic would like to work best with her schedule, so if she is willing to see another provider in the clinic for her post-op visit, you can get her scheduled appropriately.
When should you schedule an appt. for a pt who might have bladder infection?
The same day
True or false? A pt who is experiencing painful urination with increased urgency for several days should be sent to the emergency room rather than be seen in the medical office.
False
Celia is coming to the office today for painful urination and an injection increased sense of urgency to urinate. The provider is going to order a urine test and culture. What other test might the provider order for Celia’s symptom’s?
Gonorrhea and Chlamydia testing
Celia Tapia tells the appt. scheduler that she needs to see Dr. Martin today for her urinary symptoms. The appt. scheduler informs Celia that Dr. Martin is using the type of appt. scheduling in which three or four patients are scheduled every half hour and are seen in the order in which they arrive. What is the type of scheduling called?
Wave scheduling
Celia needs a 30 minute appt. with Dr. Martin for her urinary symptoms. If the appt. schedule is set up with 10- min time slots, Celia appt. would use ___ time slots. If the appt. schedule is set up with 15 minute slots, Celia’s appt. would use ___
Three, two
Celia’s urinary symptoms are considered urgent. What is the process of separating patients by the urgency of their need for care called:
Triage
The appt. schedule for today is completely full, no open appt. times. A 62 year old pt calls in with complaints of a fever of 100 F and nausea and diarrhea during the previous night. She should be worked into the schedule for today.
False
The most important consideration when scheduling an urgent pt appt. is:
Maintains patient confidentiality
True or False? A pt calls complaining of painful urination with traces of blood in the urine. The pt. physician is out for the day. The MA should schedule an appt. for the next day.
False
Celia urine test is positive for a UTI, and she was sent home with a prescription medication for treatment. Celia will need to schedule a follow up appt. with Dr. Martin in 14-21 days for a recheck.
True
The action of blocking time when a physician is unavailable is referred to as setting up appointment:
Matrix
A pt mother calls the medical office stating that her child sprained his ankle. The child should have an appt:
on the same day
Dr. Martin has been called to the hospital because of an emergency and will not be able to see any patients for the rest of the day. Several patients are already in the waiting room. The MA should:
Explain the situation and offer to reschedule the appt as soon as possible or ask if the pt. would feel comfortable seeing by Dr. Walden or
When setting up a recurring appt in an electronic scheduling system, the MA should enter the information _____ and then indicate how often the appt should recur.
Once
A MA can check for available exam rooms and providers using an electronic scheduling:
True
When using an electronic scheduling system to schedule meetings, the MA must set a blocked appt. time individually for each physician or staff member involved in the meeting.
False
When scheduling a procedure such as sigmoidoscopy, the MA must consider the physicians availability as well as the availability of the exam room.
True
Jean Burke, NP would like to give modified wave scheduling a try. This would involve scheduling patients in which of the following ways:
Two or three patients are scheduled at the top of the hour, utilizing the first 30 minutes, followed by single appts for the remaining hour.
Before setting up the appt matrix the MA does not need to check the provider about their preferences.
False
If a medical office is in violation of Health Insurance Portability and Accountability Act (HIPAA) regulations, they face both __________ penalties.
Civil and criminal
__________ requires all medical office staff members to have an individual user ID and password to access electronic patient information.
The Health Insurance Portability and Accountability Act (HIPAA)
True or false? According to the Health Insurance Portability and Accountability Act (HIPAA), a patient has the right to access their medical records but cannot request to change them.
False
True or false? The daily schedule displaying patient names can be placed in a high traffic area because that is the most convenient place for the medical office staff to see it.
False
True or false? Information such as patient demographics only needs to be entered in to the electronic health record once but can be used in multiple applications such as patient letters and form
True
How should records related to a workplace injury be maintained?
Records related to work injury should be saved in a separate section of the medical record so that there is no confusion as to what services are related to the work injury and what services are part of the pt’s regular care.
