Test 1 Flashcards
7A Project Manager realizes that sponsor expectations are not being met, specifically regarding project deliverables. To address this issue, what action should the Project Manager take?
SELECT THE CORRECT ANSWER
Update the risk register
Develop a stakeholder engagement plan
Develop a communications management plan
Create a work breakdown structure (WBS)
Correct Option:A
EXPLANATION
The risk register may have existing entries about the potential for the sponsors’ expectations not being met that need updating. If there were no existing entries, then there will be new risks associated with any plan of action.
17A Project Manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the Project Manager do to effectively respond to the stakeholder concerns?
SELECT THE CORRECT ANSWER
Renegotiate scope with the project sponsor after examining the work breakdown structure (WBS)
In consultation with the stakeholders and team members, identify the minimum viable product needed for launch
Determine the schedule performance index (SPI) and escalate the schedule risk to the project sponsor
Monitor progress using a burndown chart after modifying the schedule baseline to meet stakeholder requirements
Correct Option:A
EXPLANATION
Assuming that the work can be completed may create new issues. It is best to work with the project sponsor and see if there is any scope that can be reduced to meet a more realistic timeline.
21A customer indicates that they would like to add functionality. Although this request is made during the execution phase of the project, the project manager finds that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit. What should the project manager do next?
SELECT THE CORRECT ANSWER
Agree that the functionality would offer a great opportunity, but the proposed addition is out of scope.
Schedule a meeting with the company’s management team, and present the customer’s request for additional functionality as a good opportunity.
Move forward, using the project’s management reserve to add the requested functionality.
Identify an already-developed feature that could be combined with the new functionality and use the combination to meet the customer’s request.
Correct Option:B
EXPLANATION
By building a small increment and then testing and reviewing it, the team can add value in terms of new functionalities or additional awarded projects. Important factor for a successful implementation and value capture is the response time of the team. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.4.1 Project and Development Life Cycles, p19
23A Project Manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Assign one team member to update the project management plan template and document any risk
Rank the need to update the template according to the business value for the upcoming iterations
Avoid adding to team distraction by fixing the issue independently
Document the issue as a new project risk and propose a solution
Correct Option:D
EXPLANATION
This issue may or may not also be a risk to future iterations. Documenting it as a new project risk also ensures that there is a proper risk analysis performed to analyze what could happen in different scenarios.
30After six iterations, significant variations have occurred to project scope and schedule. These are due to the customer’s technology regulations and security policies, which are regularly reviewed. The project manager wants to suggest a new approach to the next iteration to avoid possible delays. What should the project manager do first?
SELECT THE CORRECT ANSWER
Rank the importance of each improvement item, then implement actions identified during the last retrospective.
Engage in a cost-benefit analysis that can help predict the profits that could be realized through the use of new technology for the next phase.
Research new technology trends and management tools that have been successful on similar projects.
Use a backlog refinement meeting and include the customer’s change requests in the discussion.
Correct Option:A
EXPLANATION
The retrospective is used to review lessons learned and suggest corrective actions for the next iterations. Essential Scrum: A Practical Guide to the Most Popular Agile Process (2012), Chapter 22. Sprint Retrospective / Overview | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.1. Retrospectives, pp 50-51
33A team misunderstood one product functionality documented in an earlier stage of the project. During the current iteration, the functionality has not yet been developed, but a business representative has mentioned the deficiency. How should the project manager proceed?
SELECT THE CORRECT ANSWER
The functionality was formally approved, so initiate the change management process.
Schedule a meeting to discuss and brainstorm the functionality with the project team and business representative.
Ensure that the issue is addressed by escalating it to the project sponsor, who should discuss it with the representative.
Continue with the current sprint, recognizing that the issue will be identified during the testing phase.
Correct Option:B
EXPLANATION
As the functionality has not been built the project manager should facilitate building common understanding and empowering the team to evaluate the impact of a possible change, this way avoiding re-work. PMBOK Guide Sixth Edition (2018), 3. The Role of the Project Manager / 3.4.4 Leadership Skills | The Agile Practice Guide (2017) 3 Life Cycle Selection / 3.1.10 - Hybrid life cycles as Fit-For-Purpose, p29
42During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment. What action can help mitigate the team’s disapproval?
SELECT THE CORRECT ANSWER
Notify the project sponsor regarding the teams disapproval and brainstorm a response
Employ coaching tools and techniques to increase team motivation
Add a resource with the same skills to replace the key team member
Notify the change control board (CCB) and discuss possible ways to resolve the issue
Correct Option:B
EXPLANATION
PM should know how to handle key personnel changes and keep the team motivated and productive.
51A project that should have been 90 percent complete by now is only 65 percent complete. The total project budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
SELECT THE CORRECT ANSWER
The SPI is 0.72, and the CPI is 0.98.
The SPI is 1.38, and the CPI is 1.2.
The SPI is 0.94, and the CPI is 1.04.
The SPI is 0.80, and the CPI is 0.91.
Correct Option:A
EXPLANATION
EV = % complete * budget: 65% * $120,000 = $78,000, AC = $80,000. CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98 A CPI less than 1 means the project is over budget. PV = % complete * budget: 90% * $120,000 = $108,000, SPI = EV/PV = $78,000/108,000 = 0.72 A SPI less than 1 means the project is behind schedule.
54A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first?
SELECT THE CORRECT ANSWER
Review and understand the business case and project goals.
Put together the project team and assign project tasks.
Build the project schedule and determine the critical path.
Ensure project charter approval is obtained from the sponsor.
Correct Option:A
EXPLANATION
The business case and project goals need to be understood first before a charter can be written. Building a team and a schedule come later in the process. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6.1 Project Business Case, p30-32
77In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks in order to fix the problem. The reprioritization did not put the project back on track, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, what should the project manager do first?
SELECT THE CORRECT ANSWER
Refer to the communications management plan.
Review the stakeholder engagement plan.
Refer to the change management plan.
Review the risk management plan.
Correct Option:A
EXPLANATION
The communications management plan is developed to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as defined by the communication strategy. PMBOK Guide Sixth Edition (2018), 10. Project Communications Management / 10.2 Manage Communications, pp 379-381
80Several team members have been transferred to another project, so the project manager needs additional resource support from a new supplier. The project manager is concerned about the cost risk of using a new supplier at this stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
SELECT THE CORRECT ANSWER
Recommend a fixed price incentive fee (FPIF) contract.
Recommend a time and material (TM) contract.
Recommend a cost plus incentive fee (CPIF) contract.
Recommend a firm fixed price (FFP) contract.
Correct Option:A
EXPLANATION
A Fixed Price Incentive Fee Contract (FPIF) is a type of contract where the buyer pays the seller a set amount (as de?ned by the contract), and the seller can earn an additional amount if the seller meets de?ned performance criteria. PMBOK Guide Sixth Edition (2018), 12. Project Procurement Management / 12.1.1.6 Organizational Process Assets p472
81A previously identified technical issue has been resolved and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should be done first when responding to this warning?
SELECT THE CORRECT ANSWER
Ensure that the issue log is updated.
Create a risk report and keep the report current.
Notify the project sponsor about the warning.
Ensure that the lessons learned register is updated.
Correct Option:A
EXPLANATION
The issue log will help the project manager effectively track and manage issues, ensuring that they are investigated and resolved. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.3.3.3 Issue Log, p96
92Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. The project manager needs to validate that the component was signed off and ownership transferred. Which three documents should the project manager use for this decision?
SELECT THE CORRECT ANSWER
Final report, organizational process assets updates, and procurement agreements
Procurement agreements, project document updates, and organizational process assets updates
Procurement agreements, stakeholder engagement plan, and organizational process assets updates
Final report, project document updates, and organizational process assets updates
Correct Option:D
EXPLANATION
When closing the project, the project manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.7.3 Close Project or Phase: Outputs, pp 127-128
102A customer’s resources have not completed the required training. The project manager has to consider the risk it poses to the timely completion of the project. Customer resource training is a required project deliverable. Which action should the project manager perform?
SELECT THE CORRECT ANSWER
Communicate with the project stakeholders to address the risk.
Revise the risk register and discuss it at the next project status meeting.
Dedicate additional post-implementation support to mitigate the risk.
Modify the project schedule to account for the training delay.
Correct Option:A
EXPLANATION
Since the customer is a key stakeholder, the project manager should engage with them to address this risk. PMBOK Guide Sixth Edition (2018), 11 Project Risk management / 11.5.2.9 Decision Making, p446
104A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. What is the estimated development duration for the new product?
SELECT THE CORRECT ANSWER
28 Days
30 Days
32 Days
36 Days
orrect Option:B
EXPLANATION
Using 3 point, PERT, or average delivers an estimate of 30. PMBOK® Guide Sixth Edition (2018), 6. Project Schedule Management / 6.4.2.4 Three-point Estimating, p201
111A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this?
SELECT THE CORRECT ANSWER
Benchmarking
Focus groups
Facilitation
Affinity diagram
Correct Option:A
EXPLANATION
Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.2/281
116A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A Project Manager needs to collect requirements. Which tool or technique should the Project Manager use?
SELECT THE CORRECT ANSWER(S)
Prototypes
Expert judgment
Product analysis
Create requirements traceability matrix
Correct Option:A, B
EXPLANATION
Experts come with many lessons learned. Given the increased risks of a new and potentially complex market, using expert judgement is recommended.
124A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found?
SELECT THE CORRECT ANSWER
Scope management plan
Requirements management plan
Quality management plan
Work performance reports
Correct Option:C
EXPLANATION
The quality management plan identifies the quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/ or standards. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.1/324
127A marketing team is developing a new website and has agreed upon a target audience. Now the marketing team needs to identify the target audience’s style preferences. What is an appropriate tool or technique to use for this situation?
SELECT THE CORRECT ANSWER
Focus groups
Brainstorming
Product analysis
Benchmarking
Correct Option:A
EXPLANATION
Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.2.2.2/180
131A project is in the development stage. During this stage, there will be sensitive client data to handle. The compliance manager raises an issue of project non-compliance. What is the first document the project manager should review?
SELECT THE CORRECT ANSWER
Statement of work (SOW)
Issue log
Business case
Risk register
Correct Option:B
EXPLANATION
After a new issue is raised, the issue log should be reviewed prior to taking action. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.3/487
138A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have been done differently to avoid this. What should the project manager have done?
SELECT THE CORRECT ANSWER
Assessed and evaluated the test management plan
Created the work breakdown structure (WBS)
Ensured that the quality metrics were defined
Reviewed the requirements documentation
Correct Option:C
EXPLANATION
Quality metrics are a description of a project or product attribute and how to measure it. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.2/287
142A project has the following characteristics: -It is in the planning phase. -A key stakeholder will be unavailable for 2.5 weeks during the project. The project manager must decide what to do first, after learning about the key stakeholder’s unavailability. What is the correct step to take?
SELECT THE CORRECT ANSWER
Ensure that the issue log is updated and inform the other stakeholders.
Request that the finance department provide a replacement during the stakeholder’s absence.
Organize a meeting with the sponsor to evaluate the situation and identify alternatives.
Continue with planning and acknowledge the impact the change may have on the project schedule.
Correct Option:A
EXPLANATION
The FIRST thing the PM needs to do is to capture this as an issue and communicate this to the other stakeholders. Until then, no action can or should be taken. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.3/487
143A project has the following characteristics: -It is in the execution phase. -A regulatory law has recently been approved that mandates immediate compliance. -This law will impact the project’s scope, schedule, and cost. The project manager needs to determine what to do first. What is the correct step to take?
SELECT THE CORRECT ANSWER
Initiate mitigation of the risk.
Ensure the project management plan is updated.
Escalate the issue to senior management.
Begin the change request process.
Correct Option:D
EXPLANATION
Since compliance is mandatory, a change request needs to be submitted. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.4/96
146A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. According to a trend analysis, the CPI has a downward trend. What is the next step that the project manager should take?
SELECT THE CORRECT ANSWER
Issue a change request for cost re-baselining.
Ask for additional resources.
Crash the project schedule.
Utilize the management reserve.
Correct Option:A
EXPLANATION
Since the project is over budget and the trend analysis show that will continue, the best course of action is to re-baseline the cost of the project and manage to that. PMBOK Guide Sixth Edition (2018) PMI/PMI/7.3.3.1/254
