Test 03 Flashcards

1
Q

You are working on your laptop, and the image on the display suddenly becomes very dark and hard to see. You attempt to adjust the brightness and contrast of the laptop’s display using the special function keys, but this doesn’t really brighten the display much. You pull out a bright flashlight and can see the image displayed a little better when using it. Which of the following components is MOST likely faulty and needs to be replaced?

A. Inverter
B. Digitizer
C. GPU
D. LCD Panel

A

A.

The inverter (also known as inverter board, screen inverter, or LCD inverter) is a part of the laptop’s display assembly. The inverter is a small green board attached to the base of the LCD panel. In a laptop computer, the LCD screen relies on a backlight source to uniformly light up the screen, and the inverter acts as the power supply for this lighting source. If the inverter is faulty, the display will be too dim to easily see without an external light source like a flashlight.

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2
Q

A user is complaining that every time they enable airplane mode on their laptop, their external mouse and headphones stop working. Which of the following signals being disabled by airplane mode is likely causing the issues experienced by this user?

A. GPS
B. Wireless
C. Bluetooth
D. Cellular

A

C.

Bluetooth is a wireless connectivity method that is usually used by external mice and wireless headphones. When airplane mode is enabled, the GPS, cellular, wireless, and Bluetooth radios are disabled in smartphones, tablets, or laptops. If the Bluetooth radio is turned off/disabled, it will cause issues with Bluetooth-connected devices like mice and headphones for the end-user.

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3
Q

Which of the following ports is used by SNMP by default?

A. 25
B. 53
C. 139
D. 161

A

D.

SNMP works over UDP ports 161 and 162 by default. SNMP (Simple Network Management Protocol) is a protocol for monitoring and managing network devices. A management system collates data sent by agents running on each device. The agents maintain a Management Information Base of configuration and usage data. An agent can also generate a trap, alerting the management system of some notable event.

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4
Q

Which of the following types of encryption uses a 128-bit encryption key but is considered weak due to its use of a 24-bit initialization vector?

A. WEP
B. WPA2
C. WPA
D. WPS

A

A.

The Wired Equivalent Privacy (WEP) encryption system is based on the RC4 cipher. WEP allows you to select from different key sizes (64-bit or 128-bit). A larger key makes it more difficult to attack the security system. Unfortunately, the system uses a 24-bit initialization vector, making it simple to hack and crack. You should never use WEP in your wireless networks.

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5
Q

Which of the following ports is used by the native file and printer sharing protocol for Mac computers and supports many unique Mac attributes that are not supported by other protocols?

A. 427
B. 67
C. 548
D. 445

A

C.

The Apple File Protocol (AFP) uses port 548 by default. AFP is the native file and printer sharing protocol for Mac computers. It supports many unique Mac attributes that are not supported by other protocols.

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6
Q

You have been asked to install a network cable in the crawl space between the ceiling in your office and the roof. You need to choose the right type of cable to ensure you do not violate the local fire codes. Which of the following cable types should you choose?

A. Fiber
B. Shielded
C. Plenum
D. Coaxial

A

C

Plenum-rated cable has special insulation that has low smoke and low flame characteristics. Plenum cable is mandated to be installed in any air handling space. For example, most large office buildings use the space between the ceiling and the roof to return air to the AC unit. This qualifies this area as a plenum ceiling, and all the cables that go through that ceiling must be plenum rated. It is important to check your local building codes to see if you need to use plenum cable. These plenum cables cost more because the insulation material must meet the standards for plenum cables while also meeting the standards for category 5e.

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7
Q

You have been asked by Dion Training to build a specialized computer that will be used exclusively as a gaming machine for beta testing some new video games they are developing. Which of the following should you install to BEST meet the company’s needs? (Select FOUR)

A. 1 TB HDD
B. Dedicated video card with GPU
C. Liquid cooling
D. CPU with integrated GPU
E. 512 GB SSD
F. 7.1 Dolby Sound audio card
A

B,C,E,F

According to CompTIA, the four main things you need to include for a gaming PC are (1) a SSD, (2) high-end video/specialized GPU, (3) high-definition sound card, and (4) high-end cooling. Based on the options provided, you should pick the 512 GB SSD (instead of the 1 TB HDD), the dedicated video card with GPU (instead of the CPU with integrated GPU), the 7.1 Dolby Sound audio card (instead of integrated sound from the motherboard), and the high-end cooling (liquid cooling over fans) for this workstation’s configuration.

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8
Q

You have been asked to replace the processor in a workstation. You remove the old processor, install the new processor into the motherboard slot, attach the heat sink, and attempt to power on the workstation. The workstation boots up, but after a minute or two, the computer shuts itself down. Which of the following steps did you MOST likely forget to perform?

A. You forgot to close the ZIF socket
B. You forgot to reattach the power cable to the case fans
C. You forgot to replace the RAM with parity memory
D. You forgot to apply thermal paste to the processor during the installation

A

D.

When you install a processor, you need to ensure you install it in the processor socket on the motherboard, apply thermal paste to the backside of the processor, attach the heat sink, attach the processor fan to the heat sink, and then connect the power cable to the processor fan. If you neglect to apply the thermal paste between the processor and the heat sink, the heat sink cannot effectively dissipate all the heat from the processor, and the computer will shut itself down to protect the processor from becoming overheated.

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9
Q

A computer technician is building a server that will run multiple virtual machines simultaneously. Which CPU technology should be selected so that the processor can utilize two logical cores?

A. Hyperthreading
B. 32-bit CPU
C. Dedicated GPU
D. Multi-core processor

A

A.

Hyperthreading is a technology used to split the physical cores of a processor into multiple logical cores. This allows the system to run multiple cores for each operating system in a virtualized environment. Since the question asked about logical cores and not physical cores, the answer is hyperthreading and not a multi-core processor.

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10
Q

What type of cable is most commonly used to terminate a serial connection to a modem?

A. RG-59
B. RJ-45
C. DB-9
D. RJ-11

A

C.

A DB-9 is usually used to terminate an RS-232 connection on a serial cable. Coaxial cables are normally terminated using an RG-59 connector but can also use an RG-6 connector. An RJ-45 connector is usually used to terminate an Ethernet cable. An RJ-11 is usually used to terminate a phone line.

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11
Q

Which of the following security features would allow a user to track their laptop’s location if it was stolen?

A. Full disk encryption
B. TPM
C. LoJack
D. Kensington lock

A

C.

LoJack for Laptops is a proprietary laptop theft recovery software that grants remote access to lock, delete sensitive files, and locate the stolen laptop. The user will need to install a LoJack program on the laptop and create a security card with the laptop’s PIN/ID. This PIN/ID can be used to track down the laptop whenever it reconnects to the internet.

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12
Q

You are building a Gaming PC to support a high-end virtual reality headset. The computer needs a high-end processor, lots of RAM, and a dedicated high-end graphics card. This graphics card will be installed in one of your expansion slots on your motherboard. Which of the following motherboard connections will most likely be used to connect the graphics card?

A. AGP
B. PCIe
C. PCI
D. USB

A

B.

PCIe (peripheral component interconnect express) is an interface standard for connecting high-speed components. Every desktop PC motherboard has some PCIe slots you can use to add GPUs (video cards or graphics cards), RAID cards, network adapters, Wi-Fi cards, or SSD (solid-state drive) add-on cards. The types of PCIe slots available in your PC will depend on your motherboard and are designated as PCIe x1, x4, x8, and x16. Graphics cards almost exclusively rely on PCIe x16 expansion slots for their connectivity.

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13
Q

Which of the following cloud computing resources are MOST important when determining a cloud file-storage synchronization application’s performance?

A. CPU utilization
B. RAM utilization
C. Disk speed
D. I/O bandwidth

A

D.

I/O bandwidth is the measurement of the amount of input and output operations that can be performed within a given time. The higher the I/O bandwidth, the faster and more efficient a cloud file-storage synchronization application will become. Applications that rely on large amounts of reading and writing of data require a high amount of I/O bandwidth. Disk speed is not nearly as important since most cloud file-storage systems use a virtualized file system for storage and do not rely on a single disk. Instead, they rely on a storage area network or a virtualized storage solution.

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14
Q

Which type of technology imitates hardware without relying on the CPU being able to run the software code directly?

A. Hypervisor
B. Virtual machine
C. Simulator
D. Emulator

A

D.

Emulators emulate hardware without relying on the CPU being able to run code directly. Virtual machines use CPU self-virtualization, to whatever extent it exists, to provide a virtualized interface to the real hardware. A simulator is a limited scope that is usually used in training to mimic a real system’s functionality. Emulators were created before virtualization and operate much slower than a true virtualization environment with a hypervisor.

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15
Q

What is the sixth step of the CompTIA troubleshooting methodology?

A. Establish a plan of action to resolve the problem and implement the solution
B. Verify full system functionality and, if applicable, implement preventative measures
C. Document findings, actions, and outcomes
D. Test the theory to determine cause

A

C.

According to the CompTIA troubleshooting method, the sixth step is testing the theory to document findings, actions, and outcomes. First, identify the problem. Second, establish a theory of probable cause (question the obvious). Third, test the theory to determine the cause. Fourth, establish a plan of action to resolve the problem and implement the solution. Fifth, verify full system functionality and, if applicable, implement preventative measures. Sixth, document findings, action, and outcomes.

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16
Q

You are working as part of a PC refresh team installing 150 desktop computers across the organization. When you boot up the 72nd desktop you installed, you smell a foul-smelling chemical odor. You sniff the air again and confirm the smell isn’t a burning smell. Upon opening the case, which component should you inspect for damage and expect to replace?

A. System fan
B. Motherboard
C. Power supply
D. GPU

A

C

A foul smell is usually indicative of a distended capacitor. Capacitors are small electrical components on the motherboard. Therefore you should inspect the motherboard for replacement. If there was a burning smell, then the power supply should be the first component inspected.

17
Q

A car dealer recently setup an impact printer in their automotive repair shop. Unfortunately, the printer’s output is now starting to crease the paper as it is printed, or the paper causes a jam during feeding. Which of the following might be causing these issues? (Choose TWO)

A. Incorrect paper size
B. Incorrect tension setting
C. Excess paper in the feed path
D. The print head needs to be replaced

A

A, C
(When they instruct you to pick two, pick two even if you don’t know)

An impact printer is widely used in situations where multi-part documents, invoices, or contracts need to be produced on carbon paper. These printers use specialized paper fed through the printer by holes on the edges of the paper on what is called a tractor. The paper can crease if the wrong size paper is used or excess paper in the feed path causes bunching up of the paper being fed.

18
Q

A client contacts the service desk because their laptop will not charge when plugged in. The client states that the laptop runs properly while connected to the wall outlet, but if they unplug it, then the laptop immediately powers off. Which of the following do you recommend to solve this issue?

A. Replace the DC jack
B. Replace the power adapter
C. Replace the battery
D. Connect the laptop to a 220v outlet

A

C

This scenario indicates a defective or failed battery. Since the battery will not charge, but the laptop can stay on while connected to the wall outlet, this indicates it is not an issue with the DC jack, the power adapter, or the wall outlet.

19
Q

A salesman has been traveling to different businesses all day to give a sales presentation. Each time, he was starts up his laptop and logs into Windows to show his PowerPoint presentation to the customer. During his second appointment, his laptop lost power and shut itself off abruptly. He arrives at his third appointment and plugs in his laptop to recharge it. When he powers on his laptop, he sees a very low-resolution version of his normal desktop. He attempts to change the resolution from 800 x 600 to 1920 x 1080 (his normal resolution) but cannot find it in the Display Settings options inside of Windows. Which of the following could be the cause of this error?

A. Corrupted or missing display driver
B. Graphics card failure
C. Corrupted motherboard firmware
D. Corrupted memory module

A

A.

If your display is shown in low resolution (640 x 480 or 800 x 600), but the computer isn’t in Safe Mode, it is usually a driver issue. For some reason, the laptop’s display driver has become corrupted between the salesman’s last appointment and this appointment. Without a valid display driver, Windows will revert to the “Generic VGA” driver, limiting the system’s highest resolution to 1024 x 768. To solve this issue, you should reinstall a new display driver for the laptop’s appropriate graphics card.

20
Q

Tamera was responding to a complaint that one of the employees is having problems with the wired network connection on their laptop. She investigated the issue to see why it will not connect to the network. Tamera looked at the indicator lights, but she doesn’t see the blinking she expected to view. Instead, the light is steady. What is MOST likely the issue?

A. Incorrect TCP/IP configuration
B. Intermittent connectivity
C. Low RF signal
D. No network activity

A

D.

If the lights are steady on a network interface card (NIC), it indicates that there is no network activity. If it is blinking, this indicates that data is passing over the NIC to the network. Even if there were an incorrect TCP/IP configuration or intermittent connectivity, there would be blinking lights to indicate transmission attempts. Since this is a wired network connection, it cannot be a low RF signal as that is a wireless network problem.

21
Q

You are working at the service desk when a customer calls up and complains that their laptop’s monitor looks strange. When pressed for further details, they state that there are black bars on the left and right side of the screen and that the image appears squashed and distorted. What is MOST likely the cause of this issue?

A. Incorrect display resolution
B. Incorrect color depth
C. Bad video card
D. External RF interference

A

A.

This is likely a screen resolution problem. Each LCD/LED has a native resolution that fits perfectly on the screen. If a resolution other than the native resolution is used, the screen could become squished, distorted, or have black vertical or horizontal lines filling up the excess space.

22
Q

The touch screen on your Windows 10 laptop is not working properly. You have been asked to troubleshoot the laptop. What should you check FIRST?

A. System configuration
B. Performance monitor
C. Digitizer settings
D. Device manager

A

C.

Most laptops have a digitizer and an LCD screen if they are a touch screen device. The digitizer is a piece of glass glued to the surface of the LCD and is used to capture your touches and translate them into input for your system. If the touch screen is not working, but the display doesn’t look cracked or broken, this is often a sign that the digitizer settings are incorrect or the digitizer is defective.

23
Q

Your office has a legacy wide format printer that must be connected to your network. The connection on the printer is an older DB-9 serial connection. What is the BEST option for connecting this legacy device to your corporate network?

A. Configure a reverse proxy on the printer as a DNS workaround
B. Purchase a RS-232 to RJ-45 adapter so that you can connect it to the network
C. Purchase a wireless print server and connect it to the printer via USB
D. Purchase an inexpensive RS-232 to USB adapter to connect it the network

A

B.

The most convenient and least expensive way to connect the printer would be to buy an RS-232 to RJ-45 adapter, which will allow you to connect the legacy printer to the network directly. Then, the printer will be accessed by all users directly from their computers while printing to it using the appropriate print drivers.

24
Q

You want to boot from a removable USB device to troubleshoot your Windows 10 laptop. During your rebooting of the machine, which key should you press to enter the boot order menu?

A. F2
B. F8
C. F11
D. F12

A

D.

F12 is the most commonly used key used to enter the boot order selection screen. The boot order is a menu that allows you to select which device you wish to boot from, such as the hard drive, DVD, or a removable USB device. If you wanted to boot to USB, you would use the up and down arrow, and press Enter to tell the boot command to boot from USB. This works for Windows and Linux machines, but not for macOS since it uses a different boot manager.