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Interpersonal Communication > Terms > Flashcards

Terms Flashcards

1
Q

• communication about communication”
also known as secondary communication.
• communication that tells us how a message is to be interpreted.

A

Meta-communication

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2
Q
  • vocal message such as voice or speech tone, emphasis, speed, pitch, volume, use of pauses and filters like “you know” “um” and so forth
  • a component of meta-communication (secondary communication) that may affect meaning and can convey emotion
  • may be intentional or unintentional.
  • includes things such as voice or speech tone, emphasis, speed, pitch, volume, sighing and use of pauses (vocal cues).
A

Paralanguage

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3
Q
  • “The environment in which communication takes place.”

* the social cultural and intellectual settings in which the communication process occurs

A

Context

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4
Q

anything that distorts messages or interferes with the communication process

A

Noise

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5
Q

the mode of the message (spoken word, written, body language)

A

Channel

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6
Q

the successful transfer of a message and meaning from one person or group to another.

A

Communication

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7
Q

the process by which the source forms a message to be communicated. Taking and idea and translating it to a way others can understand

A

Encoding

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8
Q

the process by which the receiver interprets a message from the source. We’re reading the context

A

Decoding

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9
Q

the experiences you have and the way you interpret the message (see graffiti and think the neighbourhood is unsafe vs. A sign of respect and a work of art.)

A

Filters

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10
Q

dynamic collections of word symbols their meanings and pronunciations as used and understood by an established community.

A

Launguage

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11
Q

the receiver’s unintentional discernible responses to the source’s messages, ex. Yawning, raising an eyebrow or a missing response

A

Feedback

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12
Q

a conscious mental and physical effort to receive attend to and align meaning to verbal and non-verbal messages

A

Listening

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13
Q

The ____ you place on certain words or parts of a sentence can lead to vastly different interpretations by the patient.

A

Empahsis

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14
Q

is spontaneous, emotional and uninhibited. We use this when expressing feelings telling jokes or complaining. This tone isn’t appropriate since it takes the focus off the patient and puts it on the HCP. Patients do not usually appreciate an emotional or even joking tone from their HCPs

A

Expressive tone

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15
Q

is authoritative and judgmental. Uses to give order exert leadership or pass judgement. Not appropriate for HCP’s to use since clients expect empathy. HCP’s must not confuse providing patients instructions with giving patients orders.

A

Directive tone

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16
Q

is rational, objective and unbiased. This is the tone to indicate we are using the analytical portion of our brains to come to the correct answer. Providing complicated street directions, describing missed homework assignment, explaining how to download a computer file. This is the tone the HCP uses most frequently.

A

Problem solving tone

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17
Q

is to use your own words to repeat what someone else has said.

A

Paraphrasing

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18
Q

will use clear direct language will remaining relaxed and respectful.

A

assertive communicator

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19
Q

can use confrontational and sarcastic language will maintaining a terse and often superior attitude.

A

aggressive communicator

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20
Q

Patient overemphasize a certain trait because to make up for what they perceive as deficiency or failure.

A

Compensation

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21
Q

Occurs when it’s impossible for the patient to accept ownership of certain thoughts feelings and needs and attributes them two more acceptable substitute , someone outside of the self. Example dad of kid with cancer displaces anger onto the doctor.

A

Displacement

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22
Q

Patient attempts to disconnect the emotional significance of certain ideas or events from those ideas or events

A

Dissociation

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23
Q

Patient mimics the behavior of someone else to conceal their own natural behavior because they believe such behavior is inadequate.

A

Identification

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24
Q

The patient ____ onto another person their own feelings as if the feelings originate in the other person.

A

Projection

25
Q

The patient uses false reasoning to justify inappropriate or unacceptable behavior hoping to make the behavior tolerable.

A

Rationalization

26
Q

The patient simply puts out of their mind painful or difficult thoughts feelings or idea

A

Repression

27
Q

a patient unconsciously return to immature or even infantile behaviors or thoughts

A

Regression

28
Q

Presenting your true thoughts and feelings verbally and non-verbally with communication that is congruent.

A

Genuiness

29
Q

This means that the helper and client are “on the same page.” There is an agreement between the client and nurse regarding what the goals (client-centered) are and how these will be achieved.

A

Mutuality

30
Q

helps client see the situation/person, in a different way (half-full as opposed to half-empty)

A

Reframing

31
Q

ties multiple key points of the client’s message that occur over time. Can be used throughout the interaction and at the end of the interview.

A

Summarization

32
Q

helpful in understanding context
“Are there any people who make this behavior worse? Make it better?”
“Where and when does this usually happen?”
“Please tell me what happened immediately before you began to feel like you wanted to cut your arm.”

A

ABC (Antecedent-Behaviour-Consequences) Question

33
Q

help professional zeros in on the client’s feelings. Listen to content and voice inflections as well as non-verbal. Frequently use the words “you feel”. “It sounds as if”, “perhaps you feel”. If you don’t stop a client from talking the feeling might change from angry to ambivalent to positive

A

Reflecting feelings

34
Q

misinterprets the client’s words and feeds it back to the client as if it were fact. Can be dangerous since the client may accept that as facts and think they have problems they don’t actually have

A

Distortion

35
Q

a capacity to monitor ourselves while at the same time assessing the impact of our behaviours on others

A

dual awareness

36
Q

Recognize that feelings that surface are just part of being a human and that we all have the capacity to be with these distressing emotions and states.

A

Distress Tolerance

37
Q

Used to help people understand their relationships with themselves and others

A

Johari Window

38
Q

exists when a professional assumes a second role with a client.

A

Dual Relationship

39
Q

empathic reactions in a specific situation

A

Situational Empathy

40
Q

empathy is understood as a person’s stable character trait.

A

Dispositional Empathy

41
Q

focuses on the moral aspects of healthcare and grew out of a concern with life and death issues
Issues like advance directives, organ and tissue recovery and donation, and informed consent are common topics of discussion.

A

Bioethics

42
Q

principlepertainingtotheconceptoffaithfulness

A

Fidelity

43
Q

distribution of services and often relates specifically to the proper and most effective allocation of scarce healthcare resources.

A

Distributive Justice

44
Q

taking action to promote the welfare of others. Mercy, kindness, and charity are all qualities

A

Beneficent

45
Q

do no harm

A

NonMalfecient

46
Q

when a nurse identifies a problem but is unsure of the ethically correct actions

A

Moral Uncertainty

47
Q

when 2 or more mutually exclusive moral claims apply and both have equal weight

A

Moral Dilemma

48
Q

occurs when one knows the morally correct action and feels responsible to the patient but institutional or other restraints make it nearly impossible to follow through

A

Moral Distress

49
Q

occurs when someone else in a healthcare setting performs an act that a nurse feels is immoral

A

Moral Outrage

50
Q

supports the beliefrefers to duties that concern preserving one’s image and integrity.

A

Self Regard

51
Q

Remember that ones owns the same respect to self as others. in the worth and dignity of all humans irrespective of their personal attributes or life saturation

A

Moral Respect

52
Q

Your own “personality theory”, that certain characteristics go with certain other characteristics. The tendency of a favorable or unfavorable impression in one area to influence judgment of the person in other areas.

A

Halo Effect

53
Q

this is the tendency to view most positively persons who are most like us, and the tendency to view negatively persons who are least like us

A

Proximity

54
Q

a fixed impression about a group may influence your perceptions of the individual members of that group. You may miss individual uniqueness.

A

Stereotyping

55
Q

You perceive what you expect to perceive, rather than what really is (perceptual accentuation). For example, everyone in the world is well-meaning all of the time.

A

Pollyanna Effect

56
Q

This is the tendency to give extra importance to what occurs first. This is the idea that first impressions are lasting impressions; they colour how we see someone at other times. In some cases, extra weight is given to what occurs last.

A

Primacy-Recency

57
Q

the value you place on yourself; your perceived self-worth

A

Self esteem

58
Q

the image you have of who you are: the relatively stable set of perceptions you hold of yourself

A

Self-concept

59
Q

your knowledge of yourself; the extent to which you know who you are

A

Self-awareness

Interpersonal Communication (6 decks)

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