Terminal

Question 1

What are the trading platform available for exness clients?

Answer 1

MT4/ MT5 : Mobile and Desktop
Multi terminal: MT4
Exness Terminal: MT5
Web Terminal: MT4 and MT5

Question 2

Apps available for Exness clients

Answer 2

1. exness traders app
2. investors app
3. social trading app
4. exness markets app

Question 3

Group of symbols not available for trading? how is it displayed in market watch?

Answer 3

Forex indicator, displayed in grey color

Question 4

Why do we have more symbols in MT4 compared to Exness website?

Answer 4

Because in Exness website there are some financial instruments in the chart that can only be observed and not traded. It can sometimes also be used as a reference for currency exchange.

Question 5

What information can we find in the Journal Tab

Answer 5

Records of all actions performed in a particular terminal: we state time and action and also messages in the journal tab.

Question 6

How can clients download the mt4 and mt5?

Answer 6

Client can find the step by step process on get.exness.help and search on the bar for the mobile terminal.

Question 7

What is EA and Script? Difference between them?

Answer 7

EA (Expert Advisors) and Scripts are used as a tool to monitor and trade financial markets using algorithms.

The difference:
EA - Runs continuously
Script - programmed for a single action.

Question 8

What is an Indicator

Answer 8

Indicator analyses market movement in the past and help traders predict future market states

Question 9

Which platform can client use indicators?

Answer 9

everything except multi terminal

Question 10

Which platform can client add additional indicators? and can use EA / Scripts?

Answer 10

available in mt4 and mt5 desktop

Question 11

what is archived orders?

Answer 11

Archived orders summarizes the results of all transactions deleted from the MT4 history. This is done to speed up data processing on server side.
Archived more than 14 days.

Question 12

Three reasons for Invalid Account Error

Answer 12

• wrong server
• wrong password
• wrong account number

Question 13

Invalid SL/TP error

Answer 13

Pending order type is chosen wrongly

Question 14

Not Enough Money Error

Answer 14

Client does not have enough funds to cover the margin. they must pay spread to open an order

Question 15

No Connection Error

Answer 15

• problems with internet connection at clients end

- antivirus or firewall blocking traffic

Question 16

Authorization Failed Error

Answer 16

• wrong server
• wrong account number
• wrong password