Term 3 - Problem solving techniques

Question 1

Explain the process of FORCE FIELD ANALYSIS

Answer 1

1) List driving & restraining
forces
2) Rate each force
{1 - (weak) to 5 (strong)}
3) Use the total score to decide
4) Choose best option
5) Use your knowledge to
weaken the restraining forces
& strengthen the driving
forces

Question 2

What is RESTRAINING forces?

Answer 2

Forces preventing the issue from succeeding

Question 3

What is DRIVING forces?

Answer 3

Supports the issue

Question 4

Explain the process of EMPTY CHAIR TECHNIQUE?

Answer 4

1) Face an empty chair
2) Argue one view with the
imaginary person sitting in the
chair
3) Argue from another viewpoint
4) Choose the best viewpoint

Question 5

Explain the process of DELPHI TECHNIQUE

Answer 5

1) Select a panel of experts (they
should not know each other)
2) Each expert complete a
questionnaire
3) Compare their answers
4) Experts complete another
questionnaire to clarify
opposing thoughts
5) Continue until all reach the
same solution

Question 6

DEFINE - Force field analysis

Answer 6

Analyse the forces FOR and AGAINST a change

Question 7

DEFINE - Empty chair technique

Answer 7

ROLE-PLAY seeing perspective from different ways

Question 8

DEFINE - Delphi technique

Answer 8

PANEL OF EXPERTS completing QUESTIONNAIRES (anonymously)

Question 9

DEFINE - Nominal group technique

Answer 9

Group VOTES on possible solutions

Question 10

Explain the process NOMINAL GROUP TECHNIQUE

Answer 10

1) Form a group (writing
suggestions on their own)
2) Read out suggestions
3) Ask questions to the
individuals making these
suggestions
4) Rank the ideas and can also
vote
5) Make the list shorter by voting
again
6) Choose the most popular
suggestion

Question 11

DEFINE - Brainstorming

Answer 11

Informal group suggesting as many as possible ideas

Question 12

Explain the process: BRAINSTORMING

Answer 12

1) People must feel comfortable
and free to talk
2) Present viewpoints of the
issue
3) Agree to a time limit
4) Write ideas on white board or
flip chart {no idea is wrong;
out of the box ideas are
encouraged}
5) Ideas are ranked in order of
preference
6) Choose & implement the best
idea

Question 13

DEFINE - Forced combinations

Answer 13

Breaking down
and analysing a solution

Question 14

Explain the process: FORCED COMBINATIONS

Answer 14

1) identify the problem
2) list all attributes
3) list alternatives below each
attribute
4) choose a different alternative
from each attribute group to
create a new product/idea

Question 15

DEFINE - SCAMPER

Answer 15

S - substitute
C - combine
A - adapt
M - magnify
P - put to other uses
E - eliminate
R - rearrange
»»ASK questions based on the above points

Question 16

Explain the process: SCAMPER

Answer 16

Identify the problem, then ask these questions;
* Can anything be SUBSTITUTE?
* Can I COMBINE anything?
* Can the process/product be
ADAPTED?
* What can be MAGNIFIED to
improve it?
* Is there any OTHER way I can
use it?
* What can be ELIMINATED?
* Can anything be REARRANGED
to improve it?

Question 17

DEFINE - Mind Map

Answer 17

Creative diagram of a topic with circular concepts

Question 18

Explain the process MIND MAP

Answer 18

use large sheet of PAPER
# core concept in the middle
# add main ideas linked to
core
# make sub-ideas for each
main idea
# COLOUR CODING,
symbols, images
(don’t write full
sentences)