Term 1 - Micro Environment Flashcards

1
Q

2 words to describe how staff and management work together and make decisions

A

Organisational
Culture

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What can be seen as ORGANISATIONAL RESOURCES?

A
  • Physical
  • Human
  • Financial
  • Technological
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Give one word which describes a person in charges who inspires people and sets goals

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does an ORGANISATION STRUCTURE consist of?

A
  • 8 business functions
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Provide ONE WORD which explains the following:
How the business is run using processes and controls to achieve the goals of the business (maximum output for a minimum input)

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The 8 business functions forms part of the MICRO or MACRO environment?

A

Micro

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Name the 8 business functions

A

1) Purchasing
2) Production
3) Marketing
4) Finance
5) General management
6) Public Relations
7) Human Resources
8) Administration

REMEMBER:
Fun And Games Have Made
Production Pure Pleasure :)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The 4 business functions relating to investments, purchasing materials and producing and selling the final PRODUCT

A

1) Purchasing
2) Production
3) Marketing
4) Finance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The 4 business functions relating to managing the business and dealing with PEOPLE

A

1) General Management
2) Public Relations
3) Human Resources
4) Administration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Explain the business function PURCHASING

A

Buy raw materials,
source best prices,
receive orders and
manage stock

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Explain the business function PRODUCTION

A

Turn raw materials into finished products,
ensure production of quality goods

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Explain the business function MARKETING

A

Price, distribute and marketing the goods,
through advertising

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Explain the business function FINANCE

A

Provide and use capital (money);
control cash flow,
prepare financial statements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Explain the business function GENERAL MANAGEMENT

A

Manage all functions
Set goals
Lead
Motivate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Explain the business function PUBLIC RELATIONS

A

Create a good relationship with the public and staff
Deal with social, political and environmental
issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Explain the business function HUMAN RESOURCES

A

Recruit employees
Develop skills and training
Deal with all issues, example pension, medical
aid (anything linked to the staff)

17
Q

Explain the business function ADMINISTRATION

A

Paperwork and filing
Put processes and procedures in place

18
Q

What are the 3 levels of management

A

TOP
Middle
LOWER

19
Q

Explain TOP LEVEL MANAGEMENT

A

Make STRATEGIC decisions to vision and goals

20
Q

Explain MIDDLE LEVEL MANAGEMENT

A

Make TACTICAL decisions (ensuring procedures are carried out)

21
Q

Explain LOWER LEVEL MANAGEMENT

A

Make OPERATIONAL decisions (carry out the decisions made by the higher management levels)

22
Q

Name the 6 MANAGEMENT FUNCTIONS

A

1) Planning (what must be done)
2) Organising (how it must be done)
3) Activating (train staff in what must be done)
4) Leading (allocating tasks)
5) Directing (make sure all followed correctly)
6) Controlling (solve problems, evaluate results)

23
Q

What business size is a sole trader?
Small, Medium or large?

Name a few characteristics of this business size

A

SMALL
- One person performs almost everything
- Control by the owner is tight
- Quality can be compromised if no specialist skills
are used

24
Q

What business size are partnerships and close corporations?
Small, Medium or large?

Name a few characteristics of this business size

A

MEDIUM
- Functions are shared
- Some functions are outsourced
- People with multiple functions could neglect some
functions they are not as good at

25
Q

What business size is a Private and Public companies?
Small, Medium or large?

Name a few characteristics of this business size

A

LARGE
- One person heads each function
- lack of communication can cause problems

26
Q

Correlation between business MANAGEMENT and business SUCCESS - If all managed properly the end goal will be ……

A

Good quality of production => successful business

27
Q

A successful business relies on the following ……

A
  • Good DECISION making / problem solving
  • Good SYSTEMS and processes
  • Good COMMUNICATION
  • Dealing of PROBLEMS timeously