Telephone techniques

Question 1

What are Some telephone techniques?

Answer 1

•Answer The phone quickly and give full attention

• Be polite and patient

•Identify yourself and organization

•Listen and be alert

•Always have a notepad ready to take accurate information

•Do not interrupt the speaker when speaking

•Know how to be courteous

•Speak slowly with a low pitch using short sentences

•Never keep a call waiting for too long

•Keep in check

Question 2

What is a Voice Mail?

Answer 2

A personal computerized answering system that not only answers calls but also performs the functions of a recording system to receive and store messages in a electronic mailbox when you are away from office, you are busy attending to another matter, or when you’re phone is in use

Question 3

What is a Telephone Answering Recording Machine?

Answer 3

A device used for receiving telephone messages and recording information.

Question 4

How does a telephone answering recording machine indicate that a message is recorded?

Answer 4

There is usually a light on the equipment indicating that a message is recorded