Communication Flow

Question 1

What are the different flows of communication?

Answer 1

Upward
Downward
Horizontal
Vertical (Diagonal)
Grapevine

Question 2

What is Downward communication?

Answer 2

Communication flows from managers and supervisors to subordinates in order to transmit information relating to work

Question 3

What is Upward communication?

Answer 3

Communication flows from members of staff at a lower level to managers and supervisors in relation to concerns, output, co-workers or suggestions

Question 4

What is Horizontal Communication?

Answer 4

Communication flows from persons at one level to others at the same level

Question 5

What is diagonal communication?

Answer 5

Communication flows from persons at a lower level in one department to persons at a higher level in another department.

Question 6

What is Grapevine Communication

Answer 6

Communication flows at all levels of authority

Question 7

What is the grapevine used for?

Answer 7

The grapevine is used to gossip, hearsay and propagate rumors and also to convey useful information

Question 8

State 4 ways managers can deal with grapevine communication

Answer 8

• Clear the air on rumors
• Supply correct information
• Reassuring workers that there is no reason for worry
• Stress on advantages of real situations

Question 9

Define communication flows?

Answer 9

Communication flows is the flow of communication that goes in several directions depending on the type and level of information