Technical Change Management 1.3

Question 1

Describe the TECHNICAL CHANGE MANAGEMENT PROCESS

Answer 1

• The technical change management is focused more on the implementation of the changes on the technical side.
• Looks more into “how” to implement the changes.

Question 2

What are some important considerations of the TECHNICAL CHANGE MANAGEMENT PROCESS?

Answer 2

• When introducing new changes, it can get complicated when there are multiple individuals or devices involved.

Question 3

What are some important considerations when implementing changes that come with outside applications?

Answer 3

• Any application can be considered dangerous and can come with malware, viruses, or a Trojan horse.

Question 4

What is the purpose of a ALLOW LIST?

Answer 4

• A very restrictive list.
• Will only run approved applications on a person’s workstation.

Question 5

What is the purpose of a DENY LIST?

Answer 5

• More flexible list.
• Looks more into the code of specific applications.
• Denies code on that list.

Question 6

What are some important considerations when implementing new changes?

Answer 6

• Only specifically approved changes are permitted to be implemented, unless the scope of the update is expanded.

Question 7

What is the significance of DOWNTIME?

Answer 7

• This is a time when services are unavailable and is considered disruptive to the change process.
• Scheduled during non-production hours.

Question 8

What are important considerations when having DOWNTIME?

Answer 8

• Important to minimize down events.
• Make sure everyone is aware of the downtime.

Question 9

What is the purpose of a PRIMARY and SECONDARY SYSTEM during DOWNTIME?

Answer 9

• A secondary system can provide a backout plan or backup to any updates being implemented.
• The primary system is where most of the updates are being implemented.

Question 10

What is the importance of a RESTART as part of the CHANGE CONTROL PROCESS?

Answer 10

• The new configuration may require a rebooting of the system in order to be implemented.
• This can also help determine if a system can recover from an outage.

Question 11

How does the RESTART process affect SERVICES?

Answer 11

• If needing to restart a specific service, this can be performed in seconds or minutes.

Question 12

What are considerations if RESTARTING an APPLICATION?

Answer 12

• May requiring the completing closing of the application, and for all users to exit the application.
• Restart the whole application with the new change.

Question 13

What are some important considerations if including LEGACY APPLICATIONS in the CHANGE MANAGEMENT PROCESS?

Answer 13

• There are maybe no plans to update the legacy application.
• No development support for the legacy app.
• The organization may not want to adjust the legacy app.
• There maybe a some specific and procedures to the app.

Question 14

What are considerations needed for the CHANGE MANAGEMENT PROCESS when dealing with DEPENDENCIES?

Answer 14

• May have to update a service or application before making changes to another service or application.
• The primary service may require the installation of a secondary service.
• Some dependencies may need to update across other devices before updating the service.

Question 15

What is the importance of the DOCUMENTATION as part of the CHANGE MANAGEMENT PROCESS?

Answer 15

• Daily changes can cause current documentation to become outdated very quickly.
• Updating diagrams, instructions, or specific pieces of information.

Question 16

How can VERSION CONTROL assist in the CHANGE MANAGEMENT PROCESS?

Answer 16

• Documentation that tracks updates to aspects of an application which can include: router configurations, Windows OS Patches, or Application registry entries.