Agreement Types 5.3

Question 1

Service Level Agreement (SLA)

Answer 1

• Minimum terms of a service provider.
• Sets the requirements for things such as uptime or availability.

Question 2

Memorandum of Understanding (MOU)

Answer 2

• Provide general broad goals when two companies are working together.
• Not an official contract.

Question 3

Memorandum of Agreement (MOA)

Answer 3

• Comes after MOU, provides more detail
• Describes the relationship between the two organizations.
• Legally binding information within the document.

Question 4

Master Service Agreement (MSA)

Answer 4

• For organizations continuing to work with another organization.
• A legal contract that sets the terms between the two organizations.
• Sets up of a framework for additional work in the future.

Question 5

Work Order (WO) / Statement of Work (SOW)

Answer 5

• A detail break down of what services will be provided and when.
• Used in conjunction with MSA

Question 6

Details within the WO or SOW

Answer 6

• The scope of the job, location, deliverable schedule, acceptance criteria, etc.,

Question 7

Non-Disclosure Agreement

Answer 7

• Information shared between two organizations must be confidential.
• Allows two organizations to speak freely without worrying that the information will be accessed by outside sources.
• Formal contract

Question 8

Unilateral NDA

Answer 8

• One way NDA, only one organization is required to maintain confidentiality.

Question 9

Bilateral / Multilateral NDA

Answer 9

• Mutual NDA, involving more than one organization.

Question 10

Business Partner Agreements (BPA)

Answer 10

• A document that outlines stake of ownership as part of the agreement.
• Also details how the business will run with this partnership
• Details contingencies if any issues between the organization occur