Teamwork: Giving And Receiving Feedback

Question 1

What is the definition of feedback

Answer 1

Information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement
- giving feedback is the best way to communicate to our teammates on how to improve

Question 2

In collaborative communication what is there a need of

Answer 2

Need to encourage and critique, so that we can get the best out of our team

Question 3

What is the primary purpose of providing feedback

Answer 3

Improve someone’s performance

Question 4

What is the primary purpose of receiving feedback

Answer 4

Improve one’s performance

Question 5

What is the expectation of giving feedback

Answer 5

Given in a constructive manner, being open, empathetic, clear and supportive

Question 6

Define informal feedback

Answer 6

Verbal form usually done one the spot, usually on an immediate demonstration of performance or conduct

Question 7

Define formal feedback

Answer 7

Usually in written form, and typically structured or rubric

Question 8

Define formative feedback

Answer 8

Designed to be continuous and progressive along a journey of learning or collaboration, with the inten of improving performance in the next task along the journey

Question 9

Define summative feedback

Answer 9

This feedback constitutes a final assessment or opinion on one’s performance overall, and at the end of the above-mentioned journey of learning and collaboration

Question 10

Pros of feedback sandwich

Answer 10

• softens the impact of the criticism
• enables ending on a positive note

Question 11

Cons of feedback sandwich

Answer 11

• Beware of the critique being lost between ‘contrived’ compliments
• It’s all very great ‘But’ => people know and wait for the ‘But’

Question 12

Pros of chronological model

Answer 12

• good for report- style feedback
• good chance that feedback will be structured, clear and easily understandable

Question 13

Cons of chronological model

Answer 13

• not interactive opportunities dynamic
• less chance of inviting response or timely discussion

Question 14

What are the 3 ways of giving feedback

Answer 14

• feedback sandwich
• chronological model
• Pendleton model

Question 15

Pros of pendelton model

Answer 15

• facilitates reflection
• invites the one being reviewed to think about themselves and formulate the improvements

Question 16

Cons of Pendleton model

Answer 16

• requires skill and experience
• it may beep too structured and prevent free-flowing discussion
• the quality of the outcome is still highly dependent on the skill of the coaching

Question 17

What are some barriers to feedback

Answer 17

• generalised feedback not related to specific facts
• lack of advice on how to improve
• fear of upsetting colleagues
• personal agendas
• lack of confidence
• fear of damaging professional relationships

Question 18

How should you provide feedback

Answer 18

Concise and sufficient, being specific and perspective

Question 19

What should you also be aware of

Answer 19

Nonverbal clues, body language, facial expressions, posture, voice and eye contact

Question 20

How to be good at receiving feedback

Answer 20

• be a good listener
• when in doubt ask for clarification
• embrace the feedback session
• think positively
• avoid jumping to conclusions
• be proactive
• learn from mistakes

Question 21

What is an example of summative feedback

Answer 21

exams and tests