Teamwork: Giving And Receiving Feedback Flashcards
What is the definition of feedback
Information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement
- giving feedback is the best way to communicate to our teammates on how to improve
In collaborative communication what is there a need of
Need to encourage and critique, so that we can get the best out of our team
What is the primary purpose of providing feedback
Improve someone’s performance
What is the primary purpose of receiving feedback
Improve one’s performance
What is the expectation of giving feedback
Given in a constructive manner, being open, empathetic, clear and supportive
Define informal feedback
Verbal form usually done one the spot, usually on an immediate demonstration of performance or conduct
Define formal feedback
Usually in written form, and typically structured or rubric
Define formative feedback
Designed to be continuous and progressive along a journey of learning or collaboration, with the inten of improving performance in the next task along the journey
Define summative feedback
This feedback constitutes a final assessment or opinion on one’s performance overall, and at the end of the above-mentioned journey of learning and collaboration
Pros of feedback sandwich
- softens the impact of the criticism
- enables ending on a positive note
Cons of feedback sandwich
- Beware of the critique being lost between ‘contrived’ compliments
- It’s all very great ‘But’ => people know and wait for the ‘But’
Pros of chronological model
- good for report- style feedback
- good chance that feedback will be structured, clear and easily understandable
Cons of chronological model
- not interactive opportunities dynamic
- less chance of inviting response or timely discussion
What are the 3 ways of giving feedback
- feedback sandwich
- chronological model
- Pendleton model
Pros of pendelton model
- facilitates reflection
- invites the one being reviewed to think about themselves and formulate the improvements
Cons of Pendleton model
- requires skill and experience
- it may beep too structured and prevent free-flowing discussion
- the quality of the outcome is still highly dependent on the skill of the coaching
What are some barriers to feedback
- generalised feedback not related to specific facts
- lack of advice on how to improve
- fear of upsetting colleagues
- personal agendas
- lack of confidence
- fear of damaging professional relationships
How should you provide feedback
Concise and sufficient, being specific and perspective
What should you also be aware of
Nonverbal clues, body language, facial expressions, posture, voice and eye contact
How to be good at receiving feedback
- be a good listener
- when in doubt ask for clarification
- embrace the feedback session
- think positively
- avoid jumping to conclusions
- be proactive
- learn from mistakes
What is an example of summative feedback
exams and tests
