Teamwork, Communication, & Collaboration (Wk. 7)

Question 1

What is the path to be a doctor?

Answer 1

1. college degree (4 yrs)
2. gap year (0-3yrs)
3. medical school (4 yrs)
4. residency training program (3-7yrs)
5. fellowship (1-3 yrs)

Question 2

What are three aspects of communication skills?

Answer 2

• oral
• non-verbal
• written

Question 3

What is the main communication skill we use?

Answer 3

nonverbal

Question 4

What theory explains three phases of interpersonal process, challenging situations, and methods to study interpersonal process?

Answer 4

peplau’s theory of interpersonal relations concepts

Question 5

What are the three phases in Peplau’s theory of interpersonal relations?

Answer 5

• orientation phase (assessing preconceptions that pt might have)
• working phase (therapeutic communication, assessment)
• termination phase (end of shift, saying goodbye/wishing well)

Question 6

How do you enable therapeutic communication through active listening?

Answer 6

• mindful listening
• paying attention to verbal and nonverbal communication
• noting congruence
• absorbing content and feeling
• listening for key themes
• be aware of own biases
• highly developed skill

Question 7

What are reasons why nurses may have difficulty listening?

Answer 7

• they may be intent on accomplishing a task & be frustrated by the time it takes to be a good listener
• they may be planning their own next question or response and not truly hear what the patient is saying
• they may be distracted by a colleague, a cell phone or by worries about another patient
• like all people, nurses have their own personal and professional problems that sometimes preoccupy them and interfere with effective listening

Question 8

What are the top three things that influence a person’s experience?

Answer 8

• being listened to
• being communicated to in a way that they understand
• being treated with courtesy and respect

Question 9

What is one of the top causes of medical errors that lead to patient injury and death?

Answer 9

communication errors

Question 10

What are five standards of effective team communication?

Answer 10

• complete
• clear
• brief
• timely
• respectful

Question 11

What is the 10/5/1 Rule?

Answer 11

• at 10ft: acknowledge team member
• at 5ft: say hello
• at 1ft: assess if the team member needs help

Question 12

What is the ISBAR communication tool used to communicate with other staff members on your team?

Answer 12

• introduction
• situation
• background
• assessment
• recommendation

Question 13

What is the CUS communication tool used to communicate with other staff members on your team?

Answer 13

• I am Concerned
• I am Uncomfortable
• This is a Safety issue

Question 14

What is a closed loop communication strategy used to ensure that information conveyed by the sender is correctly understood by the receiver?

Answer 14

read back-repeat back