Teams

Question 1

List 4 examples of how teams can have a Positive impact on an organisation

Answer 1

• Creates positive expereince for customers –> improved sale and less waste –> less complaints –> increases employee satisfaction –> less absenteeism and easier to recruit staff
• Happy to lean + trust
• Seen in productivness of work rate
• Bringing different skill and talents of employees together

Question 2

List 4 examples of how teams can have a Negative impact on an organisation

Answer 2

• Conflict may occur if workload isn’t being shared equally
• Being reliant = productiveness could decrease
• Team together for too long = resistance to change
• Team with no leader = no purpose or direction –> unable to develop

Question 3

Who created the ‘Stages of Group Development?’

Answer 3

Tuckman

Question 4

Tuckman

List the 5 Stages of Group Development

Answer 4

• Forming
• Storming
• Norming
• Performing
• Adjourning

Question 5

Describe the ‘Forming’ Stage

Answer 5

The initial stage where the group is newly formed. No leader and the team doesn’t have a purpose or focus - very little of it

Question 6

Describe the ‘Storming’ Stage

Answer 6

The second stage where the team establishes team roles = conflicts arising. Overall purpose increase due to ideas emerging

Question 7

Describe the ‘Norming’ Stage

Answer 7

The third stage where team roles have been finalised and the team now works towards the same vision and target. Leader is established and the team is carrying out the task at hand

Question 8

Describe the ‘Performing’ Stage

Answer 8

The fourth stage is where individual members feel comfortable and more knowledgable to work out their task independently with leader support. Tasks have been completed = motivated to achieve

Question 9

Tuckman

What can managers do to support teams at different stages?

Answer 9

Forming = Organise team building events, clarify roles and set goals

Storming = Mentor members, help find compromise, promote team goals and resolve conflicts

Norming = Monitor communication, reaffirm goals and visions, confirm roles and boundaries

Performing = little supervision from management, give praise and provide realness and logic

Question 10

Belbin

What are the nine roles identified?

Answer 10

• Plant
• Research Investigator
• Shaper
• Implementer
• Specialist
• Monitor and Evaluator
• Co-ordinator
• Complete Finisher
• Team Worker

Question 11

Belbin

Breifly explain the primary function of: Plant, Research Investigation, Shaper, Implementor and Specialist

Answer 11

• Plant = innovator and creative thinker who comes up with the best solutions
• RI = someone who networks and sources new oppurtunities, outhoing
• Shaper = motivates the team, dynamic, challenges otheres
• Implementor = focuses on action by pursuing tasks logically, reliable
• Specialist = technical expert whose knowledgeable in their specific field

Question 12

Belbin

Briefly explain the primary function of: Monitor and Evaluator, Co-ordinator, Complete Finsher, Team Worker

Answer 12

ME = assesses, is analytical and a critical thinker
Co-ordinator = social leader of the groups whose purpose is set agendas and clarify objectives
CF = ensures that the task is completed, detail orientated
TW = supportive, helps to create balance within the team