Team working Flashcards
What are the relevant standards of Principle 6
‘Work with colleagues in a way that is in the patients best interets’
6.1 - Work effectivel with your colleagues and contribute to good teamwork
6.5 - Communicate clearly and effectively with other team members and colleagues in the interests of patients
6.6 - Demonstrate effective management & leadership, if you manage a team
What elements lead to an effective team according to jacod and plamping 1989
-A team which works well facilitates participation by allowing its members to influence howdental health care is delivered
-A strong dental health care team is more able to encourage participation by patients because team members will be in agreement on their goals and can give consistent messages to patients about their dental health behaviours
-A team which works well has members who are secure in their own roles and are therefore more comfortable sharing power and decision making with patients
-Well functioning teams have clearly assigned tasks and little duplication of effort, and so are efficient in terms of time and money
-Job satisfaction is more likely in a team whose members have similar goals and the ability to solve conflict amicably
What are task roles within a group
These roles help get the job done, most concerned with content and acheiving the task in hand
What are examples of task roles
Initiator - Starts things off, function of the group usually falls to this person as the leader
Clarifier - Teases out real meaning behind things people say encouraging specificity
Information giver - Provides information necessary to the group, may have information at their finger tips
Questioner - Helps to define the nature of the task by asking relevant questions
Summariser - Pulls various contributions together and provides feedback for the group, allows members to reflect on progress helps is group lacks direction
What are maintenance roles
Give the group cohesion and allow it to function properly. Concerned with emotional needs and individual group members and their effect on the functioning of the group as a whole
What can a lack of maintenance roles lead to
Lack of co-operation and even open hostility
What are the maintenance roles in a group
Supporter - provides support either verbal or non-verbal and can increase convidence in the group
Joker - provides light relief and opportunity for group to let off steam, however can sometimes be destructive
Sharing experience - Making personal statements about a general issue that is being discussed, can help break down professional barries and allow groupsto relate to each other
Process observer - Observes the group and can allow the group to look at reasons for blockages and clear the way for getting on in the task
What is Tuckman’s model of group life
Tuckman suggests that a group goes through 5 stages. In some groups each stage follows on from the last (sequentially) while in others there may be no apparent sequence and the group may jump from one to another
What are the 5 stages in tuckman’s model of group life
Forming - First coming together establishing dynamics and leaders
Storming - conflict when ways of working and leadership are challenged, succesful rpogression through this results in trust and effective communication
Norming - Conflict subsided, norms established and co-operation resumes
Performing - group is fully effective, safe space for expression of opinions, feeling of progression
Ending (mourning) -The wish that the group should not come to an end, sadness and relationships end, some may remain
What non-technical skills should a dentist possess
Situation awareness
Decision making
Communication and teamwork
Leadership
What is involved in situation awareness
Gathering information
Understanding information
Projecting and anticipating future state
What does communication and teamwork involve
Exchanging information
Establishing a shared understanding
Co-ordinating team activities
What is a leaders role
Setting and maintaining standards
Supporting others
Coping with pressure
What comprises decision making
Considering options
Selecting and communicating options
Implementing and reviewing decisions
When was Belbin able to show that it was behavioural roles that determin the level of success to the team
1981
