Communication

Question 1

What does STEPPS stand for

Answer 1

Strategies and Tools to Enhance Performance and Patient Safety

Question 2

What is the aim of Team STEPPS

Answer 2

Aim to optimize team performance across health care delivery

Question 3

What is SBAR

Answer 3

A technique for communicating critical information that required immediate attention

Situation
Background
Assessment
Reccommendation and request

Question 4

What is closed loop communication

Answer 4

Using verbal feedback to ensure that messages are correctly understood by reciients using methods such as call outs, check backs etc

Question 5

What are the steps to check-Back

Answer 5

Sender initiates the message

Receiver accepts the message and provides feedback

Sender double checks to ensure the message was received

Question 6

What does the teach back method involve

Answer 6

Sender asks the patient or family member to explain the info they need to know to take actions with regard to their own health

Question 7

What are the 6 key elements of communication

Answer 7

Understanding non-verbal
communication

Listening

Engaging people to talk

Asking questions and obtaining
feedback

Acknowledging other people’s
feelings

Giving feedback

Question 8

what is the socail distance for communication

Answer 8

1.25-3.5m

Question 9

What is considered an intimate distance for conversation

Answer 9

0-0.5m

Question 10

What is the best distance for a personal conversation

Answer 10

0.5m-1.25m

Question 11

Who produced the shape of consultation

Answer 11

Freeman 1999

Question 12

What does the shape of consultation by Freeman state

Answer 12

Beginning: use open questions to invite, engage and facilitate the giving of information
Middle: may use focussed to explain treatment planning, give advice
End: closed to clarify plans and agree outcome and expectations

Question 13

What are the 4 steps in the 4 Habits model

Answer 13

1- invest in the beginning
2- Ellicit the patient’s perspective
3- Demonstrate empathy
4- Invest in the end of the pre-clinical interview

Question 14

What is the calgary cambridge consultation model

Answer 14

• Initiating the consultation
• Gathering information
• Building the relationship
• Understanding the patient perspective
• Providing structure to the consultation
• Closing the consultation

Question 15

What is empathy

Answer 15

Putting oneself in the another’s place, acknowledging their feelings