Team Processes and States

Question 1

IPO Step 2 (Processes)

Answer 1

• taskwork processes
• teamwork processes
• team states

Question 2

Team Processes

Answer 2

different types of activities and interactions within teams and contribute to overall goals
- Taskwork Process
- Teamwork Process

Question 3

Taskwork Process

Answer 3

activities of team members that relate directly to the accomplishment of tasks
- Creative behavior
- Boundary spanning

Question 4

Creative Behavior (taskwork process)

Answer 4

activities that focus on generating novel and useful ideas and solutions
- brainstorming
- nominal group technique

Question 5

Brainstorming

Answer 5

• express all ideas that come to mind
• go for quantity rather than quality
• don’t criticize or evaluate others’ ideas
• build on each other’s ideas

Question 6

Nominal Group Technique

Answer 6

• everyone comes with their ideas written down
• each member shares their ideas with the team
• discuss for clarification
• rank ideas individually
• facilitator calculates scores for a winning idea

Question 7

Advantages of Nominal Group Technique

Answer 7

• reduces social loafing (members with low conscientiousness also need to contribute)
• reduces dominance of one or few members (gives introverts the change to speak up)
• reduces over-conformity (agreeable members have the space to voice different opinions)
• reduces anchoring bias and escalation of commitment

Question 8

Boundary Spanning (taskwork process)

Answer 8

activities between team members and individuals not a part of the team
(if everyone is boundary spanning increases team performance but just one increases role overload)

Question 9

Way to do Boundary Spanning

Answer 9

• Engage in communications intended to protect the team, persuade others to support the team, or obtain important resources for the team
• Involve communications that are intended to coordinate task-related issues with people/groups in other functional areas
• Gain information about tech, competitors, or the broader marketplace

Question 10

Teamwork Processes

Answer 10

interpersonal activities that facilitate the accomplishment of the team’s work but NOT DIRECTLY related to tasks
- conflict
- conflict resolution

Question 11

Types of Conflict

Answer 11

• Relationship
• Task

Question 12

Task Conflict

Answer 12

disagreements among team members about the team’s task

Question 13

Relationship Conflict

Answer 13

disagreements in terms of interpersonal relationships or incompatibilities with respect to personal values/preferences

Question 14

Conflict on Team Performance

Answer 14

• relationship conflict harms the team
• task conflict can be beneficial when there is: low relationship conflict, high openness, low neuroticism, and effective conflict management

Question 15

Types of Conflict Culture

Answer 15

• Collaborative
• Avoidant
• Dominating

Question 16

Collaborative Conflict Culture

Answer 16

talk it out, get them together to work it out, deal with problems yourself
- Ex. SouthWest Airline
(positive effects)

Question 17

Avoidant Conflict Culture

Answer 17

controlling leader, conflicts with leadership is suppressed
- Ex. Wang Laboratories
(negative effects)

Question 18

Dominating Conflict Culture

Answer 18

fight for your side, defend own position not the other side
(not effective)

Question 19

Process Gain

Answer 19

1+1>2
some teams perform at a level higher than the level of their combined individual members
- Ex. knowledge exchange

Question 20

Process Loss

Answer 20

1+1<2
- coordination loss
- motivation loss

Question 21

Coordination Loss

Answer 21

integrating team activities consumes more energy and time than the activity itself
- Ex. conflict

Question 22

Motivational Loss

Answer 22

team members don’t work as hard as they could because there is reduced accountability as a team

Question 23

Process Loss/Gain Equation

Answer 23

Potential Team Effectiveness + Process Gains - Process Losses = Actual Team Effectiveness

Question 24

Team States

Answer 24

types of THOUGHTS AND FEELINGS that are in the minds of team members because of working together

Question 25

Types of Team States

Answer 25

• cohesion
• potency
• mental models
• transactive memory

Question 26

Cohesion (Team State)

Answer 26

emotional attachment that bonds team members together
- stay with the team just even if a better offer came along
(like job satisfaction or org. commitment)

Question 27

Potency

Answer 27

degree that team members think that the team can be effective in a variety of situations/tasks
“we can do it” “self efficacy”
(strong positive impact on team performance)

Question 28

Groupthink

Answer 28

drive toward conformity at the expense of other team priorities
- avoid disagreement
- isolate group from outside influences

Question 29

Mental Modes

Answer 29

Shared Mental Mode
- level of common understanding among team members with regard to important aspects of the team and its tasks
“do we all know what we are doing”

Question 30

Transactive Memory

Answer 30

how specialized knowledge is distributed among members in a way that is effective system of memory for the team
“do we know who knows what”