Team Processes And Creativity

Question 1

What is bounded rationality?

Answer 1

People have cognitive limits
People will extract only what they think is essential from a situation
We differentiate between groups rather than people
Ability to see groups emerges at 3 months

Question 2

What are the categories of grouping?

Answer 2

Identification with certain groups
Categorisation to understand social world
Comparison of groups with a bias towards our own groups
Psychological distinctiveness of our identity

Experiment: brown and blue eyes

Question 3

How can grouping biases impact our decisions and behaviours?

Answer 3

Starting salary offers
How much time we spend with an employee
Marginal value of a piece of work
Who we recommend for positions or hire
How much pain we think others experience e.g. doctors and black patients

Question 4

What can organisations do?

Answer 4

Unconscious bias training
Remove identifying information during selection
(Sometimes this can backlash, amazon algorithm)

Question 5

What is diversity?

Answer 5

Presence of differences among members of a team, group, or organisation and these differences can cause grouping

Can be:
Surface level-immediately observable, measured in simple way
Deep level-subject to more construal, more mutable

Question 6

How does diversity impact communication?

Answer 6

In presence of diversity information sharing, persuasion and listening changes in groups
More comprehensive sharing
More openness to perspectives
Better preparation for meetings as we anticipate having to work harder to convince people

Question 7

How does diversity impact conflict?

Answer 7

Task conflicts benefit performance through consideration of alternatives
Relationship conflict which can detract from group performance

Question 8

Importance of diversity

Answer 8

Diversity in teams->
Cognitive and informational diversity-> (inclusive team processes)
Creativity innovation, problem solving agility

Question 9

How do you manage diversity?

Answer 9

Keep common goal front and centre
Make guidelines explicit
Allocated time for discussion
Manage fault lines by leadership style and keeping it talk orientated

Question 10

Ingroup vs outgroup differentiation

Answer 10

Strong fault lines appear between homogenous subgroups
Weak fault lines appear within strongly homogeneous or heterogeneous groups
As teams get to know each other better, fault lines can form along surface and deep forms of diversity