Organisational culture

Question 1

What are the key features of culture

Answer 1

Stable
Deeply embedded
Broad
Patterning

Question 2

What are the symptoms of organisational culture

Answer 2

Language to communicate assumptions
Artefacts to reinforce values
Jargon to draw attention to norms
Ceremonies to build group cohesion and morale
Uniform used to establish positive organisational identity
Physical settings

Question 3

What are the levels of culture ?

Answer 3

Artefacts (visible)
Espoused values (sense of what ought to be)
Basic underlying assumptions (unconscious beliefs)

Lower visibility and higher organisation impact as you descend

Question 4

What are the nesting of culture

Answer 4

Unit culture
Organisational culture
Professional industry culture
National culture

Question 5

When I’d culture strong?

Answer 5

When commitment and agreement are high

The stronger the culture the more it influences behaviour

Question 6

How can culture be used?

Answer 6

As a strategy
To enable excellence through aligning values and facilitating communication
As control in a positive or negative way (culture vs cult)