Teaching Clients

Question 1

What are the four stages of empathic listening?

Answer 1

1: pay attention to verbal and non verbal message
2: restate briefly what they said
3: state the emotions that were expressed
4: respond without judgment

Question 2

What should you not do during empathetic listening?

Answer 2

Share opinions, tell stories, ask questions, make judgements statements, interrupt, etc.

Question 3

What are the 6 non verbal communications?

Answer 3

Attention
Distance
Position
Posture
Facial expressions
Gestures

Question 4

What are the three learning styles?

Answer 4

Auditory: verbal instructions
Visual: repeat after demonstration
Hands on: walk them through it

Question 5

In private teaching what are the four ways to build relationship?

Answer 5

Build rapport
Listen to need
Collaborate
Instruct

Question 6

What are the five T’s of group classes?

Answer 6

Tickle
Teach
Try
Tutor
Tell

Question 7

What does tickle refer to in the five T’s

Answer 7

Tickle their interests by explaining what the exercise will help with or accomplish

Question 8

What does teach refer to in the 5 T’s?

Answer 8

Teach them by explaining the skill in a few sentences and demonstrate the skill with a student dog

Question 9

What does try refer to in the five T’s

Answer 9

Ask the students to try the skill and make sure there are no changes needed to be made

Question 10

What does tutor refer to in the five T’s?

Answer 10

Tutor them by going around and give individualized feedback

Question 11

What does Tell refer to in the 5 T’s?

Answer 11

Praise the class and tell them how to practice this skill at home.