Systems Flashcards
ROME
Revenue Opportunity Management Environment
A customer relationship management (CRM) system to access your assigned module of customers, manage your sales opportunities, and provide our sales leadership with intelligence to develop business strategies
SAART
Sales Account Assignment and Results Tracking
A search-engine system to query the master AT&T database of business customer accounts. SAART provides you with a wide range of searchable data elements and output options, eliminating the need to write complex SQL database queries
PEARS
Portablility Eligibility and Reference Services
A system used to to look up details on phone numbers.
Bloopy
provides location or address specific DSL eligibility and qualification information
Hoover’s
A third-party website which provides access to profiles of thousands of companies (worldwide)
SMART
Sales Marketing Analytical Reporting Tool
A mobility-only reporting tool primarily used to generate two types of reports:
Subscriber Report
Displays the equipment, billing, and usage details of each line belonging to a customer.
Activity Report
Displays activations of all customers within a zip code or module (covers all AT&T sales channels*).
MyCSP
My Customer Service Portal
A knowledge center for our company’s policies and procedures. MyCSP contains an extensive library of articles about various topics known as Methods and Procedures (M&Ps).
OIL
Offer Information Library
A knowledge center for AT&T’s products and services, including brochures, technical information, pricing information, and much more.
RDA
Remote Database Access
A repository of business and product-related Methods & Procedure (M&P) documents for the Legacy S
5-state Midwest region.
SalesOne
A knowledge center of product-specific sales processes.
Steps of the sales process are organized within the following categories: Qualify, Design, Price, Propose, Contract, Inititate Sales Order, and Lifecycle
bCI
Business Customer Intelligence
A system to find business contacts (using the Jigsaw database). bCI also provides customer profile and billing information
ECPV
Enterprise Contract Profile Viewer
A system to query and view your Mobility customers’ contract profiles.
You will need the customer’s FAN to perform a search in ECPV.
ROAM
Rapid Ordering and Mechanization
A system used to identify which AT&T Business Network (ABN) customers’ sub-accounts are candidates for Local service.
Note: You need to have the customer’s ABN account number (starts with 171) in order to use ROAM. If you don’t have the ABN account number, use FMC to find it.
Note: You only need to use the Local Inventory section of ROAM
FMC
A system used to view Legacy T customers’ invoice numbers and billing related information.
FMC allows you to search by Enterprise customer level, Master Customer Number (MCN), and Customer Name. You can also download your search results into an Excel spreadsheet.
MTi Map Tool
The MTi Map Tool is a Web-based application providing wireless network, coverage, sales, and payment location information across the United States, Puerto Rico, and U.S. Virgin Islands
