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1
Q

Wireless Device

A

A 2-way computing device capable of transmitting and receiving radio signals

  • Cell phone
  • Tablet
  • Smartphone or PDA (BlackBerry, iPhone, Android)
  • Laptop Card•Netbook
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2
Q

Cell Site

A

Any location that houses antennas and radio equipment
•Usually a tower or monopole
•Other options:Roof topSide of buildingWater towerInside building (e.g., inside airports)
•Communicates via 2-way radio signal

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3
Q

Wireless Switch

A
  • The “brains”
  • Connects wireless device to other wireless or landline devices
  • Authenticates and routes the call
  • Monitored 24/7
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4
Q

Blackhaul

A
  • Connects cell site to wireless switch
  • Typically wireline circuit
  • historically copper wiring
  • upgrading to ethernet (fiber) to handle increased traffic
  • can also be high capacity wireless microwave links
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5
Q

Radio Spectrum

A

The link btw a wireless device cell tower antenna

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6
Q

Lower Frequency

A
  • better builfing penetration

- covers greter distance

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7
Q

Higher Frequency

A
  • fades a shorter distances

- obstructed by obstacles (e.g. trees or humidity)

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8
Q

Registration

A
  • Wireless devices periodically registers with the network
  • The network pinpoints the location of the device
  • Enables faster and more efficient delivery of calls and data
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9
Q

Data Sessions

A
  • SMS, MMS, Internet Browsing
  • Connection of wireless device to cell site
  • Routed to data switch
  • Routed to Internet server to establish and connect the session
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10
Q

GPRS

A

General Packet Radio Service

  • 2g
  • enhancement to GSM that adds packet-switched data
  • always available data connection is maintained
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11
Q

EDGE

A

Enhanced Data Rates for Global Evolution (EDGE)

  • upgrade to existing GPRS networks that allow for faster data speeds
  • 2.5G
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12
Q

UMTS

A

Universal Mobile Telecommunications Service

  • Also known as Wideband Code Division Multiple Access (W-CDMA)
  • Upgrade to existing EDGE network for full 3G services
  • Support for international roaming with appropriate device
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13
Q

HSPA

A

High Speed Packet Access

  • Enhancement to UMTS network technology that allows for faster data download speeds
  • All our UMTS networks support HSPA
  • No domestic roaming partners
  • 205 networks (carriers) in 88 countries have deployed HSPA
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14
Q

HSPA+

A

4G LTE

-enhanced fiber-optics and ethernet blackhaul to cell sites, delivering the best combination of 4G speed to customers

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15
Q

1xRTT

A

Single Carrier Radio Transmission Technology

  • Next generation network for CDMA carriers
  • Includes both voice and packet switched data services
  • Available domestically from Verizon, Sprint/Nextel, Alltel, and other regional carriers
  • Limited support for roaming services domestically and internationally
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16
Q

EV-DO

A
  • Data only network

- Comparable to 2.5G technology for CDMA based carriers

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17
Q

EV-DO Revision A

A

EV-DO Revision A (Rev A)
•3G CDMA technology
•Upgrade from EV-DO

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18
Q

IntraLATA

A

within (or inside) the LATA

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19
Q

InterLATA

A

Across LATA lines

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20
Q

IntraLATA/Interstate

A

within the LATA, but across state lines

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21
Q

InterLATA/Intrastate

A

Across LATA lines, but within the state

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22
Q

InterLATA/Interstate

A

Across LATA lines and across state lines

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23
Q

Legacy B

A

former BellSouth

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24
Q

Legacy C

A

fromer Cingular

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25
Q

Legacy S

A

former SBC

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26
Q

Legacy T

A

former at&t

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27
Q

at&t product buckets

A

-infrastructure- traditional voice
-data ip- information tranmitted via packet over the internet
-application services- web-based application services
-Most of world (MOW)- global services billed in foreign currency
Mobility- using wireless technology to perform functions more efficiently

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28
Q

analog waves

A 
•Sine waves
Electronic waves
•FluctuationPitchVolumeSpeed
•Affected by noise, dirt, distance, etc.
•Not ideal for data
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29
Q

digital signal

A
  • Square waves
  • Electrical pulses—1’s and 0’s—On and Off
  • Affected by distance, but can restore itself
  • Ideal for data transmission
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30
Q

Inside Wiring

A
  • Deregulated
  • Customer side of demarcation
  • Customer has a choice
  • Negotiate with new POTS installation
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31
Q

RJ11c

A

baseboard jack, single line

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32
Q

RJ11w

A

wall jack, single line

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33
Q

RJ14C

A

baseboard jack, 2-lines

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34
Q

RJ14W

A

wall jack, 2 lines

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35
Q

RJ11D

A

2 single line jacks on one faceplate

36
Q

RJ45C

37
Q

RJ21X

A

network interface jack (demarcation point)

38
Q

Inside Wire Maintenance Plan

A
  • Basic wiring only
  • Flat monthly rate per line
  • All lines must be covered
  • 30-day wait if purchased after initial installation
39
Q

Hunting

A 
Also called “roll-over”
•Hunts when the line is busy
•Two types:
Series Completion –up to 16 lines
Multi-line Hunt –more than 16 lines
40
Q

Vertical Services

A
  • features on POTS lines- forward calls, screens calls, saves times, don’t miss calls
  • works from central office
  • requires no special equipment
41
Q

Bundles

A 
oAT&T All for Less
Premium
Standard
Basico
AT&T Business Network (ABN)
oAT&T Business Network Express (ABN Express)oComplete Choice for Business (SE region)
42
Q

Domestic Plans

A

Unlimited plansPer minute plansBlock of time plansBundles

43
Q

International Plans

A
  • Monthly Recurring Charge (MRC)

* Rates vary by country

44
Q

Toll Free Service

A

800 Numbers
•Monthly Recurring Charge (MRC) per number
•Rates vary by domestic plan•Includes calls originating from Canada
•Toll Free features (optional)
Call Blocking (by state/area, NXX, prisons, etc.)
Call Routing (by time of day, day of week, etc.)
Toll Free Directory Listing
Availability of features may be regional

45
Q

Enhanced 1+ Features

A 
Available on any 1+ calling plan
•Account Codes
Verified
Non-verified
•Range Privilege
46
Q

Default MTS

A
  • AT&T PIC and/or LPIC
  • No domestic plan
  • Minimum Usage Charge (MUC) -$7.50
47
Q

Circuit Switching

A
  • the telephony network:PSTN
  • telephony: a 3-phase process
    • connection set-up
  • -connected (to chat, to the internet, to fax)
  • -connection tier down
  • A connection supports 1:1 communication
  • service degradation: blocking
48
Q

Packet Switching

A
  • Information transport in packets: internet
  • each packet is labeled
    • source & destination. address error and flow control info
  • -concurrent connections
  • no additional interfaces or transmission lines
  • packets/frames/cells
  • service degradation:delay
49
Q

Bit

A

—the smallest unit of binary code
—1s and Os
—Used when referring to speed of data transmission

50
Q

Byte

A

—a series of 8 bits

—Used when referring to file size

51
Q

DSL

A

Digital Subscriber Line

  • high speed internet
  • over POTS twisted pair copper
  • download speeds up 2 6mbps
  • low cost
52
Q

3 Types of DSL

A

ADSL- asymmetrical (12,000)
SDSL- symmetrical (15,000)
IDSL- ISDN (18,000)

53
Q

Static IP Address

A

permanent” address that remains associated with a single computer over an extended period of time

54
Q

Dynamic IP Address

A

assigned ad hoc at the start of each session, normally changing from one session to the next.

55
Q

4g LTE Covers

56
Q

Voice coverage in…

A

225 countries

57
Q

Data roaming in

A

205 countries

58
Q

WiFi hotspots in US

59
Q

Global Hotspots

60
Q

7 Step Sales Process

A
  1. Plan
  2. Prospect
  3. Consult
  4. Identify and Confirm
  5. Present
  6. Negotiate
  7. Grow
61
Q

DNC List

A

doesnt apply to Texas, Utah, wisconsin

  • telephone specific
  • customers must provide every number they do not wish to be called

Exceptions: appt calls and service calls

62
Q

4 Benefits of AMb Agreement

A

free shipping
premier website
waived activation fees
instant rebates

63
Q

Types of ACDA

A

ACDA- ATT Corporate Digital Advantage

mac (minimal annual commitment) and attainment

64
Q

4 Types of Voice Rate Plans

A 
Mobile Share
Business Talk
Business Pooled
Nation* grandfathered
Family Talk* grandfathered
65
Q

Min MRC

66
Q

What do you need to create an AMB?

A

ATT Mobility Business Agreement

fed tax ID
1CRU

67
Q

Discount AMB

A

1-4 lines 0%
5+ lines 8%

mrc has to be greater then $30
requires fed tax ID

68
Q

Pricing for 2 group text plans/ when you use them

A

$25/6: 5+
$30: 5 or less

you can not provission business text plan on business pool (only $20/line)

69
Q

ETF for phone

70
Q

4 things you can find on myCSP

A 
rate plan viewer
speakeasy
iMap tool
pricing grid
links to system\
FUN list
71
Q

Where would you enter funnel opportunity?

A

ROME- Revenue Opportunity Management Environment

72
Q

Where you view customers bill?

A

Phonix & Telegence

73
Q

System used to look up company’s corporate discounts

A

ECPV- Enterprise Contract Profile Viewer (type of agreements)

74
Q

Things found in ECPV

A

authorized order placers, who owned account (ATT AE), who is serviceable in retail, find BANs (multiple BANs under one fan), Module primary, equipment discounts

75
Q

View/Create Authorized Contacts

76
Q

What system can you view what type of device a customer is using?

A

Telegence & Pheonix

77
Q

3 things you do in ROME as a seller

A

create appointments, logging COR (company owned retail) visits, manage funnel, loggin opportunities

78
Q

what portal do you make changes to a customer premier account

A

PRC Premier Resource Center

79
Q

Benefits to AMB

A

Account Executive (AE)
Premier website
Discount on mobility service
Activation/upgrade fees waived ($36 per line)
Instant rebate (no debit card or mail-in rebate)
Free shipping
Key Contact Center (KCC)

80
Q

ISBS Discount

A

Discount for 1 – 4 lines = 6%

Discount for 5 or more lines = 10%

81
Q

SBPL

A

An SBPL agreement is used when the credit check against the Federal Tax ID returns a deposit. Gets the AMB discount

82
Q

MAC

A

Minimum Annual Commitment

Requires minimum annual commitment of $45,000 and 50 CRU
Customer pays shortfall if commitment not met
Discount depends on monthly spend

83
Q

Attainment

A

Minimum 6 lines (combination of CRUs and IRUs)
Customer pays minimum of $250 per month
Does not require MAC, therefore, no shortfall
Use ICB process in competitive situation

84
Q

Mobile Share Plans

A 
Streamlined, more simple plans
Share data across multiple devices*
Unlimited talk and text for phones
Mobile hotspot
Easily add more devices
85
Q

Business Nation Plans

A

7 Stand Alone plan
Business Nation 450 with Rollover (5,000 N&W, Unlimited M2M) $39.99
Business Nation 900 with Rollover $59.99
Business Nation Unlimited $69.99
Business Nation 1350 with Rollover* $79.99
Business Nation 2000 with Rollover* $99.99
Business Nation 4000 with Rollover* $149.99
Business Nation 6000 with Rollover* $199.99

*ICB Only

86
Q

Business Pooled Rate Plan

A

1 plan per CTN but you share minutes under a BAN. The sum of all users’ minutes, he pulls from the pooled BAN minutes.

87
Q

Busines Talk Rate Plan

A

MRC attached to anchor (price depends on minutes purchased)
$9.99 per add. line
only 15 group per BAN and 50 seats per Group
700 min-30000 min plans
UNL PTT ($5 per line)
Rollover is only for groups of 5

AT&T (4 decks)

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