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AT&T > Acronyms > Flashcards

Acronyms Flashcards

1
Q

AGID

A

Account Group Id

Brings together all the customer locations (SAART level 2)

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2
Q

SVID

A

Sales View Identifier

Brings together all AGIDs (SAART Level 3)

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3
Q

PID

A

Position Identifier

4 character alpha-numeric identifier assigned to a sales position

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4
Q

BUID

A

SAART Billing Unit Identifier.

Used to represent the bill

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5
Q

DUNS Number

A

Data Universal Numbering System

Unique 9 digit number assigned to each business loc in the D&B database having a unique, separat, and distinct operation, and is maintained solely by D&B

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6
Q

CID

A

Customer ID

11 digit identifying a SAART customer

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7
Q

MCN

A

Master Customer Number

6 character identifier associated with a specific company and assigned to customer orders and bills. SOme customers have one MCN, others have multiple MCNs

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8
Q

SIC

A

Standard Industrial Classification

Identifies the type of business performed by the customer

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9
Q

Enterprise ID

A

Unique bCI identifier assigned to the designated Enterprise. bCI’s Enterprise process brings together the Duns corporate structure and the SAART billing structure.
Location Key

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10
Q

SOW

A

Statement of Work (SOW) constitutes an offer by AT&T to perform the services described within the agreement document, including key tasks and work plan.

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11
Q

Location Key

A

Is a unique customer identifier assigned to bCI customers by the Avatar name and address matching process. A Location Key is based on the customer’s location address

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12
Q

GNOC

A

Global Network Operations Center

Located in Bedminster, NJ
See how AT&T monitors all voice, data and mobile information on its global network

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13
Q

LEC

A

Local Excange Carrier

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14
Q

ILEC

A

Incumbent Local Exchange Carrier

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15
Q

CLEC

A

COMPETITIVE LOCAL EXCHANGE CARRIER

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16
Q

kbps

A

kilobits per second

17
Q

mbps

A

megabits per second

18
Q

gbps

A

gigabits per second

19
Q

tbps

A

terabits per second

20
Q

CIP

A

Competitve Intelligence Portal

a way to check DNC/DNE list

21
Q

Passive Research

A
  • not speaking with customer
  • internet search
  • view website
  • D&B, Hoovers, Rome
22
Q

Active Research

A
  • Call the customer

- speak with gatekeeper or contact

23
Q

Gatekeepers

A

•Secretaries•Administrative Assistants•Office Managers•Spouses/Children•Students/Interns

24
Q

PIERS

A 
productivity
image
expenses
revenue
safety,security,stability
25
Q

Compelling Reason

A

PERC

productivity, efficiencies, revenues, costs

26
Q

LARA

A

Listen to customer
Acknowledge the objection
Restate compelling reason
Ask for the appointment

27
Q

4 Benefits of AMB agreement

A
  • AE
  • Free shipping
  • premier website
  • eaived activation fees
  • instant rebates
28
Q

CRU

A

Corporate Responsible User

company pays for it
fed tax ID is required to establish a CRU
established as a business acct

29
Q

IRU

A

Individual responsible user

financial responsibility relies on the individual within a company. All IRU accts are consumer accts but not all IRUs are consumer accts. Example if we get a personal phone with at&t discount. SS is required to establish an IRU account. Established as a consumer account

30
Q

FAN

A

foundation account number

the agreement umbrella
generates and agreement ID, creates IRU and CRU FAN
Aloows AE to be paid

31
Q

BAN

A

Billing account number
several BANs under one FAN
one BAN accommodates up to 15 voice groups

32
Q

ECPV

A

enterprise contract profile viewer
holds all mobility agreements
search: CRU and IRU FAN, ATTUID and acct owner, BAN, AOP (authorized order placers)

33
Q

CTN

A

Cellular Telephone Number

Every SIM card has a telephone number that allows you to program plans:

34
Q

Agreement

A

Agreement platform creates the CRU FAN and IRU FAN
Agreements are not legally binding
Agreements have no Early Termination Fees (ETF)
Requires at least one CRU FAN to establish the agreement platform

35
Q

Contract

A

Contracts are attached to CTNs
The Terms and Conditions (T&Cs) of contracts are legally binding
Contracts have Early Termination Fees (ETF)

36
Q

AMB

A

ATT Mobility Business

37
Q

ISBS

A

Integrated Small Business Solution

flagship

38
Q

SBPL

A

Small Business Personal Liability

39
Q

4 types of mobility Agreements

A

AMB, ISBS, SBPL, ACDN- MAC and Attainment

AT&T (4 decks)

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