Acronyms

Question 1

AGID

Answer 1

Account Group Id

Brings together all the customer locations (SAART level 2)

Question 2

SVID

Answer 2

Sales View Identifier

Brings together all AGIDs (SAART Level 3)

Question 3

PID

Answer 3

Position Identifier

4 character alpha-numeric identifier assigned to a sales position

Question 4

BUID

Answer 4

SAART Billing Unit Identifier.

Used to represent the bill

Question 5

DUNS Number

Answer 5

Data Universal Numbering System

Unique 9 digit number assigned to each business loc in the D&B database having a unique, separat, and distinct operation, and is maintained solely by D&B

Question 6

CID

Answer 6

Customer ID

11 digit identifying a SAART customer

Question 7

MCN

Answer 7

Master Customer Number

6 character identifier associated with a specific company and assigned to customer orders and bills. SOme customers have one MCN, others have multiple MCNs

Question 8

SIC

Answer 8

Standard Industrial Classification

Identifies the type of business performed by the customer

Question 9

Enterprise ID

Answer 9

Unique bCI identifier assigned to the designated Enterprise. bCI’s Enterprise process brings together the Duns corporate structure and the SAART billing structure.
Location Key

Question 10

SOW

Answer 10

Statement of Work (SOW) constitutes an offer by AT&T to perform the services described within the agreement document, including key tasks and work plan.

Question 11

Location Key

Answer 11

Is a unique customer identifier assigned to bCI customers by the Avatar name and address matching process. A Location Key is based on the customer’s location address

Question 12

GNOC

Answer 12

Global Network Operations Center

Located in Bedminster, NJ
See how AT&T monitors all voice, data and mobile information on its global network

Question 13

LEC

Answer 13

Local Excange Carrier

Question 14

ILEC

Answer 14

Incumbent Local Exchange Carrier

Question 15

CLEC

Answer 15

COMPETITIVE LOCAL EXCHANGE CARRIER

Question 16

kbps

Answer 16

kilobits per second

Question 17

mbps

Answer 17

megabits per second

Question 18

gbps

Answer 18

gigabits per second

Question 19

tbps

Answer 19

terabits per second

Question 20

CIP

Answer 20

Competitve Intelligence Portal

a way to check DNC/DNE list

Question 21

Passive Research

Answer 21

• not speaking with customer
• internet search
• view website
• D&B, Hoovers, Rome

Question 22

Active Research

Answer 22

• Call the customer

- speak with gatekeeper or contact

Question 23

Gatekeepers

Answer 23

•Secretaries•Administrative Assistants•Office Managers•Spouses/Children•Students/Interns

Question 24

PIERS

Answer 24

productivity
image
expenses
revenue
safety,security,stability

Question 25

Compelling Reason

Answer 25

PERC | productivity, efficiencies, revenues, costs

Question 26

LARA

Answer 26

Listen to customer Acknowledge the objection Restate compelling reason Ask for the appointment

Question 27

4 Benefits of AMB agreement

Answer 27

- AE - Free shipping - premier website - eaived activation fees - instant rebates

Question 28

CRU

Answer 28

Corporate Responsible User company pays for it fed tax ID is required to establish a CRU established as a business acct

Question 29

IRU

Answer 29

Individual responsible user financial responsibility relies on the individual within a company. All IRU accts are consumer accts but not all IRUs are consumer accts. Example if we get a personal phone with at&t discount. SS is required to establish an IRU account. Established as a consumer account

Question 30

FAN

Answer 30

foundation account number the agreement umbrella generates and agreement ID, creates IRU and CRU FAN Aloows AE to be paid

Question 31

BAN

Answer 31

Billing account number several BANs under one FAN one BAN accommodates up to 15 voice groups

Question 32

ECPV

Answer 32

enterprise contract profile viewer holds all mobility agreements search: CRU and IRU FAN, ATTUID and acct owner, BAN, AOP (authorized order placers)

Question 33

CTN

Answer 33

Cellular Telephone Number Every SIM card has a telephone number that allows you to program plans:

Question 34

Agreement

Answer 34

Agreement platform creates the CRU FAN and IRU FAN Agreements are not legally binding Agreements have no Early Termination Fees (ETF) Requires at least one CRU FAN to establish the agreement platform

Question 35

Contract

Answer 35

Contracts are attached to CTNs The Terms and Conditions (T&Cs) of contracts are legally binding Contracts have Early Termination Fees (ETF)

Question 36

AMB

Answer 36

ATT Mobility Business

Question 37

ISBS

Answer 37

Integrated Small Business Solution | flagship

Question 38

SBPL

Answer 38

Small Business Personal Liability

Question 39

4 types of mobility Agreements

Answer 39

AMB, ISBS, SBPL, ACDN- MAC and Attainment