Practice ?'s Flashcards
Look up wireless corp disc
ecpv
sellers use to make changes to CTN acct
phoenix
customers use to make changes to CTN on their accts
premier
find wirless rate plan info for particular CTN on an acct
phoenix and telegence
create contracts
base and phoenix
usage reports for blling
SMART
find authorized order placers
ecpv and base
customer bills
telegence and phoenix
indiv. line
telegence and phoenix
equipment type
telegence and phoenix
systems to upgrade
phoenix
cap for fam talk groups
5
how much data available for pc card
5gb
requirements for amb
5 lines, $30 MRC, credit check
PSTN
Public Switch Telephone Network- all voice services go over worldwide
demark point
where at&ts responsibility stops (MPO)
NSR
new sales revenue
tbr
total billed revenue for customer
bandwith of DS3 circuit
45 mbgps
diff btw line and trunk
line connects customer to CO, trunk connects CO to CO
Name 4 product bucket and give examp
a. Infrastructure- all AMA’s fall under wireles- PRI/local, long distance
b. Mobility- blackberry
c. Data/IP- BVOip, MIS, MPLS, DSL, Uverse
d. Aplication Services- ATT connect and Tech support 360
3 BVOip
IP flex- customer has equipment, VDNA- we house all the equipment, IP toll free
T1 Circuit
24 DSO Channels
1 item that is considered telephony CPE
Phone, PBC, Fac Machines
Diff btw LAN and WAN
a. LAN- local area network- all computers attached
b. WAN- wide area network- more than one LAN
2 sytems that can be used to find CSR
VIP and EVB
$ peices of infor found in SAART
CUID, AE, BID, Segment
Customer billing issue
RDS
ECRM
a. log opportunities
b. manage funnel
c. place orders
FMC provides what info
MTN/SVID
System to view diff biz talk groups on acct
phoenix
2 systems to view indiv. line commitment info
telegence and phoenix
Create reports
SMART- Sales and Marketing Reporting Tool
Creat a report that shows wireless CTN activations
SMART
2 stystems to find the type of equipment a subscriber is using
telegence and phoenix
view customers bill
telegence and phoenix
where to find subscriber and activity reports
SMART
KCC
Key Contact Center
AMB
ATT mobility business agreement
CTN
cellulare telephone number
Who is the person who would come if you have an acct assignment?
Sales Planning Manager- job is to make sure TBR and accts are correct for AEs… for mobility this is called the BOM (business operations manager)
What are three things to see prorated charges?
voice, data, features
Used to find legecy b and s bills
EBV- enterprise bill viewer
used to track orders and inventory
order trink- link within phoenix
find att acct manager for an aact
ECPV, ROME
Track profitability % of an opportunity closing
ROME
full tax id
telegence
2 systems that does BAN to BAN transfers
phoenix and ETeams
Change customer rate plans
phoenix
what is a typical small bus agreement
isbs and amb
if the cust. has service on my billing platform then their acct number begins with 171
ABN agreement
what are 3 requirements for 10% disc
wireline, FAN, 5 or more lines with one CRY, MRC of $30 or more
which agreement has 2 types of subcontracts
ACDA- ATT Coporate Digital Advantage- MAC and Attainment sub contracts
ATT 2g
EDGE
3 benefits of GSM
a. sim card
b. used by 88% of world
c. compatible with more devices
Certified on ATT network but not sold or supported by ATT
non stock device (UPS scanner) (OEM products)
Allows customer to use their phone as a modem
tethering
what are 2 types of intnational voice rate plans that give the customer discounted calling rates
world connect in the us… world travelor outside us
Busines Talk
unlim M2M or unlim ptt… up to 50 users
what service allows technicians to access customers computers and fix IT problems
tech support 360
document viewer
contract for all legacuesm legacy T bills
internet circuit for both voice and data
ip flex, vdna, ip toll-free (BVOIP offers)
