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AT&T > Practice ?'s > Flashcards

Practice ?'s Flashcards

1
Q

Look up wireless corp disc

A

ecpv

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2
Q

sellers use to make changes to CTN acct

A

phoenix

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3
Q

customers use to make changes to CTN on their accts

A

premier

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4
Q

find wirless rate plan info for particular CTN on an acct

A

phoenix and telegence

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5
Q

create contracts

A

base and phoenix

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6
Q

usage reports for blling

A

SMART

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7
Q

find authorized order placers

A

ecpv and base

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8
Q

customer bills

A

telegence and phoenix

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9
Q

indiv. line

A

telegence and phoenix

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10
Q

equipment type

A

telegence and phoenix

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11
Q

systems to upgrade

A

phoenix

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12
Q

cap for fam talk groups

A

5

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13
Q

how much data available for pc card

A

5gb

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14
Q

requirements for amb

A

5 lines, $30 MRC, credit check

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15
Q

PSTN

A

Public Switch Telephone Network- all voice services go over worldwide

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16
Q

demark point

A

where at&ts responsibility stops (MPO)

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17
Q

NSR

A

new sales revenue

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18
Q

tbr

A

total billed revenue for customer

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19
Q

bandwith of DS3 circuit

A

45 mbgps

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20
Q

diff btw line and trunk

A

line connects customer to CO, trunk connects CO to CO

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21
Q

Name 4 product bucket and give examp

A

a. Infrastructure- all AMA’s fall under wireles- PRI/local, long distance
b. Mobility- blackberry
c. Data/IP- BVOip, MIS, MPLS, DSL, Uverse
d. Aplication Services- ATT connect and Tech support 360

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22
Q

3 BVOip

A

IP flex- customer has equipment, VDNA- we house all the equipment, IP toll free

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23
Q

T1 Circuit

A

24 DSO Channels

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24
Q

1 item that is considered telephony CPE

A

Phone, PBC, Fac Machines

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25
Q

Diff btw LAN and WAN

A

a. LAN- local area network- all computers attached

b. WAN- wide area network- more than one LAN

26
Q

2 sytems that can be used to find CSR

A

VIP and EVB

27
Q

$ peices of infor found in SAART

A

CUID, AE, BID, Segment

28
Q

Customer billing issue

A

RDS

29
Q

ECRM

A

a. log opportunities
b. manage funnel
c. place orders

30
Q

FMC provides what info

A

MTN/SVID

31
Q

System to view diff biz talk groups on acct

A

phoenix

32
Q

2 systems to view indiv. line commitment info

A

telegence and phoenix

33
Q

Create reports

A

SMART- Sales and Marketing Reporting Tool

34
Q

Creat a report that shows wireless CTN activations

A

SMART

35
Q

2 stystems to find the type of equipment a subscriber is using

A

telegence and phoenix

36
Q

view customers bill

A

telegence and phoenix

37
Q

where to find subscriber and activity reports

A

SMART

38
Q

KCC

A

Key Contact Center

39
Q

AMB

A

ATT mobility business agreement

40
Q

CTN

A

cellulare telephone number

41
Q

Who is the person who would come if you have an acct assignment?

A

Sales Planning Manager- job is to make sure TBR and accts are correct for AEs… for mobility this is called the BOM (business operations manager)

42
Q

What are three things to see prorated charges?

A

voice, data, features

43
Q

Used to find legecy b and s bills

A

EBV- enterprise bill viewer

44
Q

used to track orders and inventory

A

order trink- link within phoenix

45
Q

find att acct manager for an aact

A

ECPV, ROME

46
Q

Track profitability % of an opportunity closing

A

ROME

47
Q

full tax id

A

telegence

48
Q

2 systems that does BAN to BAN transfers

A

phoenix and ETeams

49
Q

Change customer rate plans

A

phoenix

50
Q

what is a typical small bus agreement

A

isbs and amb

51
Q

if the cust. has service on my billing platform then their acct number begins with 171

A

ABN agreement

52
Q

what are 3 requirements for 10% disc

A

wireline, FAN, 5 or more lines with one CRY, MRC of $30 or more

53
Q

which agreement has 2 types of subcontracts

A

ACDA- ATT Coporate Digital Advantage- MAC and Attainment sub contracts

54
Q

ATT 2g

A

EDGE

55
Q

3 benefits of GSM

A

a. sim card
b. used by 88% of world
c. compatible with more devices

56
Q

Certified on ATT network but not sold or supported by ATT

A

non stock device (UPS scanner) (OEM products)

57
Q

Allows customer to use their phone as a modem

A

tethering

58
Q

what are 2 types of intnational voice rate plans that give the customer discounted calling rates

A

world connect in the us… world travelor outside us

59
Q

Busines Talk

A

unlim M2M or unlim ptt… up to 50 users

60
Q

what service allows technicians to access customers computers and fix IT problems

A

tech support 360

61
Q

document viewer

A

contract for all legacuesm legacy T bills

62
Q

internet circuit for both voice and data

A

ip flex, vdna, ip toll-free (BVOIP offers)

AT&T (4 decks)

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