Supply chain management Flashcards

1
Q

what is a supply chain

A

a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through distribution system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

what three areas does supply chain span out through and what management do they belong to?

A
  1. procurement (purchasing goods to transform them, supply chain management)
  2. internal transformation (making the products, operations management)
  3. distribution (logistics, supply chain management)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

which section of supply chain management is inbound and which is outbound

A

purchasing is inbound, physical distribution is outbound

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what are the 3 tiers of suppliers and who do you want relationships with

A

1 is my supplier, want close relationship with
2 is my supplier’s supplier, want a meh relationship with just to make sure everything tier 1 wants he gets
3 dont need any relationship with, 2nd tier’s supplier

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what does going global do in terms of a company’s supplier/ facility locations

A

it reduces labour costs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

why is the fashion industry reshoring and hurting the global supply chains by not being involved in them anymore

A

they are reshoring to reduce both lead times and shipping costs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

what is vertical integration, what does it ask a company

A

the proportion of the supply chain that the company owns, for example owning your supplier, asks a company whether or not to make their supplies or to buy them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

why would an organization not want to outsource

A

control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what products would not be smart to outsource

A

vital parts to your goods. for example tesla does not outsource their batteries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what did arcteryx do as a vertical integration example

A

has a faciility in vancouver where they are focusing on proprietary designs & new products, this accounts for 10% of their global manufacturing and essentially what they learn and perfected in that facility, they taught and ‘integrated’ into their facilities over seas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

what is purchasing (procurement) and why is it important

A

it is the things we buy like services or materials that we choose not to produce ourselves, it is important because they are a huge cost and even the modest reductions in these costs can lead to huge benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

how do companies select vendors to supply them

A

based on many criterias, each companies weigh what they believe is most important of a trait that their suppliers should have and choose depending on that. For example cirteria can include company as a whole, services, products, and sustainability.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what does improving supplier operations/ efficiency do and how have some companies helped their suppliers

A

it will improve the entire supply chain’s performance, some companies have offered free consulting to their vendors to help them be more profitable, produce higher quality products, be more efficient, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

three types of purchasing

A
  1. centralized purchasing
  2. stockless purchasing
  3. blanket purchase orders (POs)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

what is centralized purchasing, give an example,positives and negatives

A

when the entire organization’s needs for a product are purchased in one order. Example is safeway and plastic bags, locations were individually ordering bags so the headquarters decided to combine all orders. Positives: purchasing power, negatives: reduced flexibility/ speed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what is stockless purchasing

A

supplier delivers material directly to the production area rather than to a stock room

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

what are the pros for retailer for blanket purchase orders and what are the pros for the manufacturer

A

pros for retailer
- unit cost savings
- lower holding costs
- lower order costs
- less supply uncertainty

the pros for the manufacturer
- known demand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

what is vendor managed inventory

A

when the vendors/ suppliers manage their customer’s inventory and supplies and restock them when needed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

what are the implementation challenges for VMI

A

customer: trusting vendor enough to let it happen, staff layoffs

vendor: more staffing, vehicles, remote technology, overall work required.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

benefits that come from vmi

A

customer: less admin (ordering costs), less chance of stockouts

vendor: knowledge of demand patterns and potential for more sales since less stockouts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

what do firms who are excelling at procurement supply chain management do that sets them apart

A

they work with fewer suppliers which reduces lead times, costs, late deliveries, overall problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what three utilities are covered by physical distribution (logistics) and what do each of them mean

A

time utility (when): providing goods when wanted, not produced
place utility (where): providing goods where they are needed, not where they are produced
form utility (what): the physical change in goods and/ or packaging, basically what you are providing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

how are companies pushing customers to be more environmentally aware

A

by showing how many trees they are saving by choosing vehicle transportation instead of aircrafts, some even made green boxes although these were not environmentally good since you would need to make green paint

24
Q

what are the different types of logistic costs and why must we consider all of them?

A

transportation (air, rail, ship, truck), inventory (holding costs), packing (materials required like box, packing peanuts, etc.), damage (in transit, in storage). We must consider all costs because even though air transportation would be more expensive than rail, other costs such as inventory and damage and packing could be much more, making the rail options more expensive.

25
Q

review slide 23

A
26
Q

what is cross docking and what can it do, what does it require

A

removing the intermediate step of storage by distributing them immediately after they are received. This means as soon as they are recieved they are scanned and distributed to different sections such as a section for stores, for customer orders, for inventory, etc.reduces product handling, inventory, facility costs. requires tight scheduling and extensive infromation technology.

27
Q

what is drop shipping

A

retailer doesn’t have what you want in stock so they have to order it from their supplier for you, then the supplier sends you the goods instead of having the goods need to be shipping two times. retailer gives shipping instructions to supplier and supplier ships.

28
Q

what is postponement and what is it’s purpose

A

postponement is a logistics management strategy that intentionally delays supply chain activites, its purpose is to improve flexibility and reduces inventory costs

29
Q

types of postponement

A

place utility
form utility
labelling postponement
packaging postponement

30
Q

what is place utility postponement

A

avoiding to commit inventory to stores for as long as possible until demand is shown. if equal inventory is held at a store with high demand and at a low demand, it must be pulled back to warehouse then shipped to the high demand store or be shipped to the high demand store. this postponement gets rid of that extra time and cost

31
Q

what is form utility postponement

A

assembling the product in a different order, meaning the parts that customers are customizing are held until the end to see the demand. for example if french people want your product you can postpone assembling the packages until the end to make sure you put in the french handbook in there instead of the english one. or if they want green casing instead of blue, you postpone.

32
Q

labeling postponement

A

works when manufacturer produces a generic product and is sold under multiple labels,

33
Q

packaging postponement

A

products completed but stores in bulk without packaging, reduces storage space, provides flexibility to meet demnd fluctuations of different package sizes, for example batteries

34
Q

why is third party logistics/ outsourcing good

A

it allows each partner to concentrate on what they do best and assingn other aspects of their business process to another organization who will do a better job on that task

35
Q

examples of 3pl services

A

transportation, warehousing, distribution, mass production, order fullfilment, packaging, testing, etc

36
Q

which party logistics is continously growing

A

3pl

37
Q

humanitarian supply chain, what does red cross do to meet the demands

A

processes and systems involved in mobilizing people, resources, skills and knwoedge to help vulnerable people affected by disasters. red cross has multiple warehouses worth of food and other resources for almost half a million people ready to be sent out whenever something occurs

38
Q

differences between commercial and humanitarian supply chains,5 things

A

speed more critical than cost in humanitarian, higher inventory levels in humanitarian, more perishable items which get replaces, more stakeholders in humanitarian, higher visibility of performance

39
Q

reverse supply chain,new vs used products are?

A

the series of activites required to retrieve a product from a customer and either dispose or resuse it, new products are returns, used products are recycling goods

40
Q

what does xerox do with its old photocopeirs that were returned

A

disaasembles them and reuse/ remanufactures them

41
Q

the 7 product design considerations

A
  1. design for manufacturability
  2. shipping and handling considerations
  3. eco design strategy
  4. modular design flexibility
  5. design to target cost
  6. compress the design process
  7. formalize for production
42
Q

what do we do to achieve a good design for manufacturing

A
  1. use standard materials and parts of known quality
  2. design to process capability and set tolerances and specifications that wont strain the current systme
  3. minimize number of distinct components
43
Q

shipping and handling (design)

A

handling is done during prpoduction/ assembly

packing and shipping depends on how the item is stored and the shape it is produced to make it more optimal to fit into the vehicles for transportation, reducing shipping costs and increasing space

44
Q

eco-design strategy, who is an example

A

overall look at how the product is environmentally, for example low impact materials, lifetime, distribution, how its produced, etc. Arcteryx, they built repair centers at their retail locations and allow customers to send it back to the factory for repair, this boosted sales and trade in jumpin

45
Q

modular design flexibility

A

creation of products from some combination of basic, pre existing subsystems. essentially a bunch of different sections that are already done then put together. in standard production the benefits are design, inventory and production effeciencies while in the customer specific production section the benefit is customization at a reasonable price

46
Q

design to target cost

A

essentially the price/ costs we will have to pay. it is decided by taking into consideration the selling price, subtracting our desired margin, and then getting the target cost as our value

47
Q

compressing design process

A

essentially the product development process will be a functional approach, having the marketing, engeneering, accounting, and operations team all in on the design process

48
Q

fromalize for production

A

when the product’s design is complete, we then formalize it for production process. the finished product will have two components, Bill of Materials and Routing

49
Q

BOM (bill of materials)

A

the components required to build the product, WHAT items are ordered and picked

50
Q

Routing

A

the processing instructions for the product, HOW to make the product

51
Q

the new supply chain technologies

A
  • Radio Frequency IDentification (RFID)
  • 3D Printing
  • Blockchain
52
Q

what is radio frequency identification and how does it help

A

a chip tag attached to items in stores that contains info and live tracking. it will improve inventory visibilit and accuracy (customer service) and also ability to stock a wider variety of products (low admin per item)

53
Q

3D printing and how does it help

A

manufactures products, building 3D objects ‘layer upon layer’, reduces lead time, reduces transportation costs and carbon footprint

54
Q

how does blockchain help and what is it

A

system of shared information that provides transactions of each product and item through the shipping process and to customer delivery. everyone has access to the info at the same time. can potentially benefit companies because of proof of sustainability tracing, lower administration costs, and food safety recalls

55
Q

matrix for block chain based on value of trust and automation

A

when value of automation (VOA) is high and value of trust (VOT) is high, block chain has high value. when VOA is high but VOT is low, blockchain has some value but other tech may suffice, when both vot and voa are low, blockchain has limited value, when vot is high and voa is low, there is niche application