Summaries Documents Flashcards
RICS Rules of Conduct - Set Standards
The RICS Rules of Conduct set professional and ethical standards for RICS members and regulated firms, focusing on integrity, competence, and accountability.
Key principles include:
1. Act with Integrity – Be honest and transparent.
2. Provide High Standards of Service – Ensure competence and diligence.
3. Promote Trust in the Profession – Uphold the profession’s reputation.
4. Treat Others with Respect – Show fairness and courtesy.
5. Take Responsibility – Be accountable for actions.
Members must maintain competence through Continuous Professional Development (CPD), follow laws, and cooperate with RICS investigations. Firms must manage client care, complaints, and maintain Professional Indemnity Insurance (PII). RICS oversees compliance and may take disciplinary action for breaches.
RICS Rules of Conduct - Representing RICS
Bribery Act 2010
The Bribery Act 2010 (UK) establishes comprehensive anti-bribery laws aimed at preventing corruption in both the public and private sectors, across the world. Its key provisions include:
- Offenses:
- Offering, promising, or giving a bribe
- Receiving a bribe
- Bribery of foreign public officials
- Failure of commercial organisations to prevent bribery - Corporate Responsibility:
Companies can avoid liability by proving they have implemented “adequate procedures” to prevent bribery. - Penalties:
- Individuals found guilty can face up to 10 years in prison and/or unlimited fines. Companies can also face unlimited fines.
6 Principles of the Bribery Act
1. Proportionality
2. Top Level Commitment
3. Risk Assessment
4. Due Diligence
5. Communication
6. Monitor and Review
LSH Gift handling proceedure
Any gift valued over £50 to be declared and not accepted, any Dining experience over £100 to not be accepted and alternative to be identified
LSH Anti-bribery policy
Zero tolerance policy to Bribery - do not bribe, do not be bribed, do not bribe a public official, LSH cannot allow bribery to occur.
LSH Non-disclosure Agreement policy
RICS Rules of Conduct
Members and firms must:
1. Act with Honesty and Integrity, complying with professional obligations
2. Maintain professional competence ensuring services provided are by competent individuals
3. Provide good quality and diligent service
4. Treat others with respect, promoting diversity and inclusion
5. Act within the public interest, taking responsibility for their actions, and acting to prevent harm maintaining public confidence in the profession
RICS Professional Standards: Conflicts of interest (2018, reissued 2023)
LSH Complaints handling procedure
Receive written complaint having provided the Complaints handling procedure.
Inform line manager and complaints handling officer
Complaints handling Officer then has 7 days to respond to the complaint and a further 21 days to investigate.
On receipt of remedy if complainant is not satisfied, an RICS approved third party dispute resolution service is contacted to continue.
RICS Professional Standard: Complaints Handling (2016, reissued 2023)
RICS Guidance Note: ‘Surveying Safely’ 2nd edition (effective 2018)
Health and Safety at Work Act 1974
LSH Working from home / Physical Health
RICS Dispute Resolution Services
RICS Sustainability Report 2023
