Leasing & Letting / Estate Agency

Question 1

RICS Professional Statement: UK Commercial Estate Agency (2016) - What are the 12 core principles that agents must observe ?

Answer 1

1. Act in an honest, fair and transparent manor
2. That staff are competent
3. Client has terms of business and complains handling procedure
4. Avoid conflicts and when they arise manage them
5. Not to discriminate unfairly in dealings
6. All communications with clients are fair, decent, honest, timely and transparent
7. All advertising is truthful and honest
8. Any client money is held separately and covered by insurance
9. Hold appropriate PII insurance
10. Make it clear who your client is and all parties know their obligations
11. provide realistic cost estimates using market understanding and professional judgement
12. regard safety and security when on viewings/inspections