Study plan: CH 7 Flashcards
What impact do issue-based conflicts have on performance?
A) The discourage it
B) They offset it
C) They diminish it
D) They enhance it
E) They decrease it
D
According to workers, which of the following is the LEAST likely cause of their poor performance?
A) Uncooperative co-workers
B) Lack of motivation
C) Insufficient supplies
D) Inadequate organizational resources
E) Problems in their environment
B
Research has shown that issue-based conflicts actually _________________ performance.
A) discourage
B) enhance
C) offset
D) decrease
E) diminish
B
When workers are asked the causes of their poor performance, they generally explain it in terms of all the following EXCEPT ___________________.
A) lack of motivation
B) insufficient supplies
C) uncooperative workers
D) inadequate organizational resources
E) problems in their environment
A
All of the following constitute sources of conflict EXCEPT ______________________.
A) misinformation
B) certainty
C) perceptions
D) resource scarcity
E) misrepresentation
B
What have researchers determined about diverse groups in the workplace?
A) Diverse groups perform worse than homogenous groups.
B) Diverse groups are very confident about their performance results.
C) Diverse groups see no difference in their job performance.
D) Diverse groups typically resent the team dynamic.
E) Diverse groups perform better than homogenous groups.
E
_______________ is a characteristic of an accommodating response.
A) Engaging in manipulation
B) Using formal authority
C) Using physical threats
D) Satisfying others’ concerns the expense of your own
E) Ignoring the claims of other party
D
The ____________________ approach is typically used by managers who are emotionally unprepared to cope with the stress associated with confrontations.
A) forcing
B) accommodating
C) avoiding
D) compromising
E) collaborative
C
Which of the following is NOT a characteristic of a forcing response to interpersonal confrontation?
A) Satisfying others’ concerns at the expense of your own
B) Manipulation ploys
C) Ignoring the claims of the other party
D) Using formal authority
E) Physical threats
A
Which approach to interpersonal conflict will most likely result in others taking advantage of you and lowering your self-esteem?
A)The avoiding approach
B) The compromising approach
C) The accommodating approach
D) The collaborative approach
E) The forcing approach
C
Which strategy is often the response of managers who are emotionally ill-prepared to cope with the stress associated with confrontations?
A) The compromising approach
B) The accommodating approach
C) The forcing approach
D) The avoiding approach
E) The collaborative approach
D
Which of the following conflict management approaches has an objective of getting one’s way?
A) Forcing
B) Compromising
C) Collaborative
D) Accommodating
E) Avoiding
A
