Homework: CH 7

Question 1

________________ is characteristic of an accommodating response.
A) Ignoring the claims of the other party
B) Satisfying others’ concerns at the expense of your own
C) Engaging in manipulation
D) Using physical threats
E) Using formal authority

Answer 1

B

Question 2

The ______________________ approach is typically used by managers who are emotionally unprepared to cope with the stress associated with confrontation.
A) avoiding
B) compromising
C) forcing
D) accommodating
E) collaborative

Answer 2

A

Question 3

Which type of manager primarily selects less challenging options to resolve disputes?
A) Inefficient
B) Unethical
C) Unproductive
D) Uneducated
E) Unskilled

Answer 3

E

Question 4

What is the advantage of taking ownership of a problem when registering a complaint?
A) it means you will receive an equitable outcome to the problem.
B) it offers the opportunity to blame another for the problem .
C) it increases defensiveness .
D) it increases the likelihood that the problem will not be resolved.
E) it reduces defensiveness.

Answer 4

E

Question 5

According to workers, which of the following is the LEAST likely cause of their poor performance?
A) Uncooperative co-workers
B) Inadequate organizational resources
C) Insufficient supplies
D) Lack of motivation
E) Problems in their environment

Answer 5

D

Question 6

What impact do issue-based conflict have on performance?
A) They offset it.
B) They decrease it.
C) They discourage is
D) They enhance it.
E)They diminish it.

Answer 6

D