Study guide exam 3 Flashcards
What are the focal areas of a performance appraisal instrument?
- Goal focus(results)-prevent crimes, finish shift without injury, have arrests and citations stand up in court
- task focus- crime prevention, arrest procedures, court testimony, use of vehicle
- trait focus- honesty, courtesy, responsibility, dependibility, cooperation
- competency focus- report writing skills, driving skills, public speaking skills, knowledge of the law
What are the different employee comparison methods? Be prepared to be tested via the presentation of definitions and/or scenarios.
rank order, paired comparison, forced distribution
What are the different, common rating errors? Be prepared to be tested via the presentation of definitions and/or scenarios.
- halo or horns errors(single attribute or overall impression affects ratings)
- range restriction errors: leniency(high ratings), strictness(low ratings), central tendency(rated in middle)
- Location errors: proximity(rating of one dimension affects dimension rating right after), contrast
What are the steps in developing an employee training system?
- determine training needs by performing a needs analysis
- develop training program
- –establish goals and objectives
- –choose best training method
- –prepare the training
- –motive employees
- –conduct the training
- evaluate training success
What are the orderly steps with respect to conducting the different types of needs analyses? (i.e., in what order should you conduct the different types of needs analyses?)
- Organizational analysis 2. task analysis 3. person analysis
What strategies ensure effective transfer of training?
- Use realistic training programs
- Have opportunities to practice work-related behavior during the training (i.e., Overlearning)
- Provide employees with the opportunity to apply their training
- Ensure management is supportive of the training
- Have employees set goals
What are the different criteria used during the evaluation of training results? Be prepared to be tested via the presentation of definitions and/or scenarios.
Content validity Employee reactions Employee learning Application of training Business impact Return on investment
What are the different types of self-esteem? Be prepared to be tested via the presentation of definitions and/or scenarios.
chronic
situational(also known as self-efficacy)
socially influenced
What are the different types of needs proposed by David McClelland? Be prepared to be tested via the presentation of definitions and/or scenarios.
need for achievement
need for affiliation
need for power
Which need theory has three levels of needs and allows individuals to skip levels?
Clayton Alderfer’s ERG theory (existence, relatedness, growth
According to two-factor theory, what are the elements related to the job context that when absent cause lack of motivation and job dissatisfaction known as?
Hygienes
When does feedback best increase performance; when is feedback most effective?
-feedback best increases performance when it is positive and informational rather than negative and controlling-feedback is most effective if it occurs soon after the performance of the behavior?????
What are the components of the equity theory? Be prepared to be tested via the presentation of definitions and/or scenarios.
inputs
outputs
input/output ratio
Which theory asserts that an employee’s motivation is related to how fairly she believes she is being treated compared to other employees?
equity theory???
What are the different forms of organizational justice? Be prepared to be tested via the presentation of definitions and/or scenarios.
procedural justice
distributive justice
interactional justice
The extent to which an employee identifies with and is involved with an organization.
what is the definition of organizational commitment?
Which theory asserts that “new” employees who work with highly satisfied and highly motivated “old” employees are more likely to be highly satisfied and highly motivated themselves?
social learning theory
What method to meet growth and challenge entails an employee performing from time to time several different jobs in an organization?
job rotation
What are the important purposes of performance appraisals?
- feedback and training(65%)
- personnel decisions
- raises(86%)
- promotions(45%)
- termination decisions(30%) - research
- legal reasons or certification
Feedback is obtained from whom in a 360-degree feedback system?
obtained from multiple sources such as clients, supervisors, subordinates, and peers
What are the different types of rating scales? Be prepared to be tested via the presentation of definitions and/or scenarios.
performative based
normative based
frequency based
is the systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance.
definition of training
what are the different types of needs analyses and what are the respective purposes of the different types of needs analyses?
organizational analysis
task analysis
person analysis
What are the different types of training methods and what are the respective purposes/goals of the different types of training methods? (i.e., what do the different training methods allow trainees to do?)
- classroom training
- lecture to acquire knowledge(live or video)
- case studies to apply knowledge
- simulation exercises to practice new skills
- role play and behavioral modeling to learn interpersonal skills - distance learning
- books and videos
- programmed instruction(web-based instruction(e-learning), computer-based instruction) - on the job training
- modeling
- job rotation
- apprentice training
- coaching
- mentoring
- performance appraisal