Strategies of HR Management

Question 1

Autocratic

Answer 1

managers make decisions without staff input and are purely transactional

Question 2

Democratic

Answer 2

managers invite employees to make decisions and implement them into the business

Question 3

Job Design

Answer 3

number, kind and variety of tasks that a worker is expected to carry out in the course of their job

Question 4

Recruitment

Answer 4

process of locating and attracting the right quantity and quality of staff to apply for employment vacancies/anticipated vacancies at the right cost

Question 5

Internal Recruitment

Answer 5

recruitment from current and former employees as well as past applicants

Question 6

External Recruitment

Answer 6

recruitment from outside sources such as newspapers, job websites, etc.

Question 7

Training

Answer 7

improving skills, knowledge and performance of an employee to allow them to perform better

Question 8

Development

Answer 8

ongoing enhancement of an employee’s skill in line with the changing and future needs of the business and career progression

Question 9

Rewards

Answer 9

crucial to motivate staff

Question 10

Monetary

Answer 10

are reflected in pay/financial value

Question 11

Examples of Monetary Rewards

Answer 11

• increased base pay
• incentive pay
• superannuation
• holiday leave

Question 12

Non-Monetary

Answer 12

carry other types of value

Question 13

Examples of Monetary Rewards

Answer 13

• interesting work and opportunity
• more responsibility
• WHS environment

Question 14

Workplace Disputes

Answer 14

conflicts, disagreements or dissatisfaction between employees and employers

Question 15

Grievance Procedures

Answer 15

formal procedures, written into an award/agreement that state agreed processes to resolve disputes in the workplace

Question 16

Negotiation

Answer 16

method of resolving disputes when discussions between the parties result in a compromise and formal/informal agreement

Question 17

Mediation

Answer 17

is the confidential discussion of issues in a non-threatening environment, in the presence of a neutral third party.

Question 18

Conciliation

Answer 18

a process where a third party is involved in helping two other parties reach an agreement

Question 19

Arbitration

Answer 19

the process where a third party hears both sides of the dispute and makes a legally binding order to resolve the dispute