Effectiveness of HR Management

Question 1

Indicators

Answer 1

performance measures that are used to evaluate how effective an organisation is

Question 2

Corporate Culture

Answer 2

refers to the values, ideas, expectations and beliefs shared by members of the business

Question 3

Aspects of Poor Culture

Answer 3

• less engaged staff
• poor customer service
• high staff turnover

Question 4

Aspects of Healthy Culture

Answer 4

• trust and transparency
• diverse, fun & social environment
• collaboration across all levels in decision-making

Question 5

Benchmarking

Answer 5

comparing the business against other divisions/similar businesses to identify areas that require change or improvement

Question 6

What are the different types of benchmarking

Answer 6

1. Informal Benchmarking
2. Performance Benchmarking
3. Best Practice Benchmarking
4. Balanced Scorecard Benchmarking

Question 7

Informal Benchmarking

Answer 7

using informal discussions or visits to other businesses to research best practice

Question 8

Performance Benchmarking

Answer 8

comparing the performance levels of a process/activity across divisions or businesses

Question 9

Best Practice Benchmarking

Answer 9

comparing performance levels against another business with the best practice and implementing processes to achieve the same outcome

Question 10

Balanced Scorecard

Answer 10

comparing performance levels against the strategic goals of a business

Question 11

Staff Turnover

Answer 11

loss of employees by a business who leave for a variety of reasons

Question 12

What is the cost of high staff turnover?

Answer 12

• payouts and entitlements
• hiring, inducting and training new staff

Question 13

Absenteeism

Answer 13

When an employee is not present for work when required to be

Question 14

Disputations

Answer 14

workplace disagreements/conflicts that manifest in overt or covert ways

Question 15

What are the indicators of industrial disputation

Answer 15

1. Work bans
2. Work-to-rule
3. ‘Go Slow’
4. Sabotage

Question 16

Work Bans

Answer 16

a refusal to carry out certain aspects of work in protest

Question 17

Work-to-rule

Answer 17

a refusal to perform any duties additional to the work they are normally required to perform

Question 18

‘Go Slow’

Answer 18

employees work slower than normal causing customer complaints and a backlog of work

Question 19

Sabotage

Answer 19

deliberately impeding business activities through vandalism or threats

Question 20

Worker Satisfaction

Answer 20

is used to describe whether employees are happy and contented and fulfilling their desires and needs at work

Question 21

Examples of Worker Satisfaction

Answer 21

• performance increasing and rewarding work tasks
• good work relationships

Question 22

Examples of Worker Dissatisfaction

Answer 22

• unmotivated employees
• increased employee turnover
• increased absenteeism

Question 23

Methods to Improve Satisfaction

Answer 23

• Surveys
• Focus Groups