STRATEGIC OBJECTIVE 4 Flashcards
Why is the engagement of patients, families, and caregivers crucial in patient safety?
The engagement of patients, families, and caregivers is crucial to improving patient safety, as they offer unique insights and can act as vigilant observers, alerting healthcare professionals to new needs.
What are the four key areas in which the program promotes patient safety?
The program promotes patient safety by developing safety programs, fostering dialogue, reporting harm globally, and defining best practices.
What actions should governments take to promote patient and family engagement in patient safety?
Governments should develop a national patient safety rights charter with legal standing, embed the WHO Framework on Integrated People-Centred Health Services, and include goals related to patient and family engagement.
How can healthcare facilities improve care processes to reflect the needs of patients and families?
Healthcare facilities should rearrange and reorient care processes to focus on what is important for patients and their families, developing procedures in line with the national charter or bill.
What strategies should governments implement to learn from the experiences of patients and families exposed to unsafe care?
Governments should integrate patient harm experiences into leadership meetings and encourage reporting of such events to improve safety practices.
What role should healthcare facilities play in sharing patient experiences?
Healthcare facilities should establish platforms for sharing patient experiences and encourage the discussion of these experiences in leadership meetings.
What should governments do to strengthen the capacity of patient advocates and champions in patient safety?
Governments should empower networks of patient advocates, collaborate with WHO, and establish panels of patient/family advocates as speakers at conferences.
What measures should healthcare facilities take to involve patients in patient safety processes?
Healthcare facilities should review patient involvement in safety improvements, implement measures to engage patients and families in safety processes, and develop strategies to involve patient safety advocates as educators.
What actions should governments take to ensure patient safety in informed consent and adverse event disclosure?
Governments should develop national guidance for informed consent, establish frameworks and procedures for disclosing adverse events, and create legislation on disclosure policies.
What should healthcare facilities do to support robust informed consent and disclosure policies?
Healthcare facilities should develop institutional policies for informed consent, implement disclosure procedures to inform patients and families, and ensure psychological support is available.
What role do stakeholders play in patient safety reporting systems?
Stakeholders should raise awareness of safety reporting systems, facilitate information sharing, and support efforts to improve transparency in healthcare.
What actions should governments take to educate the public about patient safety?
Governments should include patient and family engagement in healthcare professional training, educate on health management and safety risks, and improve communication to understand patient perspectives.
How can healthcare facilities promote education and engagement in patient safety?
Healthcare facilities should promote education on patient safety and involve patients actively in safety processes through training courses and engagement activities.
What should stakeholders do to enhance patient engagement in self-care and decision-making?
Stakeholders should develop and distribute educational tools for patient involvement, incorporate patient and family engagement into their activities, and advocate for the role of patients and families in safety education.
How can the WHO support patient safety and engagement globally?
The WHO can provide information and education to empower patients and families in self-care, facilitate collaboration between stakeholders, and promote transparency and shared decision-making.
