Storytelling (Wk 8) Flashcards
1
Q
STAR method - S
A
Situation (what/where? Background)
2
Q
STAR method - T
A
Task (goals accomplished? problem solved?)
3
Q
STAR method - A
A
Action (how did you make it happen?)
4
Q
STAR method - R
A
Result (end result? What did you learn?)
5
Q
Coaching
A
-Help people see their options
-Provide feedback
-Optional
6
Q
Feedback
A
-Not just coaching
-Necessary
-Given based on the past, hoping to influence the future
7
Q
Effective Feedback
A
- Person understands the feedback
- Person accepts the feedback
- Person can do something about the feedback
