Managing Conflict (Week 10)

Question 1

Parent Ego State

Answer 1

Behaviors, thoughts, and feelings copied from parents and parent figures

Question 2

Adult Ego State

Answer 2

Behaviors, thoughts and feelings are direct responses to here and now

Question 3

Child Ego State

Answer 3

Behaviors, thoughts, feelings relayed from childhood

Question 4

Transactional Analysis

Answer 4

A method of psychology (developed by Eric Berne) based on the idea that one’s behavior and social relationships are based on adult, child, and parent ego states

Question 5

C-Type Conflict

Answer 5

“Cognitive conflict” - encourages innovative thinking to find a solution, builds understanding and commitment between the team members

Question 6

A-Type Conflict

Answer 6

“Affective conflict” - hostility, distrust, people may not accept final decisions and work well together long-term

Question 7

Conflict Process Stage 1

Answer 7

Potential Opposition

Question 8

First Condition For Conflict

Answer 8

Communication:
- Personal Barriers
- Physical barriers
- Semantic barriers

Question 9

Second Condition for Conflict

Answer 9

Structure
1. Conflict between groups
2. Conflict within groups
- Competition for limited resources
- Differences in goals/objectives
- Unclear roles/goals/rewards

Question 10

Third Condition for Conflict

Answer 10

Personal Variables
- Personality, emotions, values
- Incompatible personality traits (i.e. extroverts vs. introverts, type A vs B)