Stewarding

Question 1

What 7 points to note down for breakage recording?

Answer 1

1) Outlet
2) Date
3) Item
4) Brand
5) Quantity
6) Broken by / found by
7) Reason og breakage

Question 2

What are the sources for breakage?

Answer 2

80% staff.
2.5% guests.
2.5% item.
15% facilities.

Question 3

5 tools to reduce breakage?

Answer 3

1) Training sessions
2) Awareness-raising sessions
3) SOP
4) cross-department teamwork
5) flow direction

Question 4

4 elements of the sinner-circle?

Answer 4

1) chemical action
2) mechanical action,
3) temperature
4) action time

Question 5

What do the two numbers represent in cutlery?

Answer 5

The first number is the
chromium percentage while the second number
represents nickel.

Question 6

What does the addition of nickel in cutlery mean?

Answer 6

Robust + shiny. Cancels out magnetism.

Question 7

What is vermeil?

Answer 7

Material made of a silver base, coated with a
thin layer of gold, by soaking in an electrolytic
bath. Also called silver-gilt.

Question 8

What is a hood potwasher?

Answer 8

big capacity dishwasher that functions with steel trays and is used for bigger equipment.

Question 9

How many plates a hour can a flight-deck washing machine wash a hour?

Answer 9

7.000

Question 10

What is a granule potwasher?

Answer 10

Contains thousands of 3mm rubber granules that rub the dishes. Avoids pre-washing, scrubbing and soaking.

Question 11

What is used to clean floors?

Answer 11

A scrubber dryer.

Question 12

What is the capacity of a undercounter dishwasher?

Answer 12

40 plates a hour.

Question 13

Explain a rack-conveyor dishwasher

Answer 13

Automatically convey the racks into the tunnel, going through several steps such as washing, rising and drying. Can be made longer or shorter to serve the needs of the establishment.

Question 14

What equipment makes silverware shiny and hardens it?

Answer 14

Ball burnisher

Question 15

What purpose does a deoxidising bath serve?

Answer 15

It removes tarnish thanks to electrolysis. It’s at a temperature between 45-55

Question 16

Where is 18/0 cutlery usually used?

Answer 16

In high-volume establishments. It’s not magnetic and, therefore, easier to clean.

Question 17

Where is 18/10 cutlery usually used?

Answer 17

mid-level restaurants, bistros, small events or banquets

Question 18

What is maillechort cutlery?

Answer 18

White and hard alloy, it is resistant to oxidation and made up of three metals: zinc, copper and nickel, then coated with a thin layer of silver.

Question 19

What speeds up oxidation?

Answer 19

lemon, fish and eggs.

Question 20

what three things are used to create a oxydo-reduction?

Answer 20

Hot water
Sodium bicarbonate
Aluminum foil

Question 21

What chemical is in a deoxidizing bath?

Answer 21

sodium carbonate

Question 22

What is the minium wage in Switzerland?

Answer 22

3582 CHF?

Question 23

What does SMARTER goal stand for?

Answer 23

1) Specific
2) Motivating
3) Attainable
4) Relevant
5) Timely
6) Evaluate
7) Reward

Question 24

What does PPE stand for?

Answer 24

Personal protective equipment.

Question 25

What are the two main factors for motivation?

Answer 25

1) extrinsic
2) intrinsic

Question 26

Explain extrinsic motivation.

Answer 26

Extrinsic is a motivation that is derived by from external rewards.

Question 27

Explain intrinsic motivation.

Answer 27

Intrinsic is a motivation that arises from within an individual.

Question 28

What are some of the examples of extrinsic motivation?

Answer 28

Status, praise, security, working conditions, perks and fringe benefits.

Question 29

What are some examples of intrinsic motivation?

Answer 29

meaningful work, challenging work, feeling of achievement, increased responsibility, or opportunities for growth.

Question 30

What are the 4 drivers?

Answer 30

1) Drive to acquire
2) Drive to bond
3) Drive to comprehend
4) Drive to defend

Question 31

Explain the drive to acquire.

Answer 31

A system where high performers are differentiated from poor performers.

Question 32

Explain drive to bond.

Answer 32

Employees are encouraged to share best practices and work together.

Question 33

Explain drive to comprehend.

Answer 33

Jobs that have distinct and important roles in the organization. For example, establishing an organizational chart that clearly reflects the skills and strengths of each employee would improve productivity.

Question 34

Explain drive to defend.

Answer 34

Increasing the transparency of all processes and empathize fairness among employees.

Question 35

What are the three skills of a stewarding manager?

Answer 35

1) Organisational skills
2) Operational skills
3) Social skills.

Question 36

What are the 5 elements of organisational skills?

Answer 36

1) Scheduling
2) Working under pressure
3) Setting goals
4) Attention to
details (HACCP)
5) Anticipation

Question 37

What does HACCP stand for?

Answer 37

Hazard Analysis Critical Control Points.

Question 38

What are the 7 principles of HACCP?

Answer 38

1.Hazard Analysis
2.Critical Control Point
3.Critical limits
4.Monitoring procedure
5.Corrective actions
6.Verification procedure
7.Record keeping

Question 39

What are the 6 elements of operational skills?

Answer 39

1) Budget management
2) Staff management
3) Problem-solving
4) Time management
5) Adaptability
6) Leadership

Question 40

What are the 6 elements of social skills?

Answer 40

1) Effective communication.
2) Empathy
3) Listener
4) Balancing private life, well-being
5) Profits and longterm success
6) Open minded.

Question 41

What are the 3 constraint to consider when designing a work schedule?

Answer 41

1) How the company works
2) Law & regulation
3) Staff needs & desire

Question 42

What is the CCNT for legal working hours?

Answer 42

42 to 45 hours/week

Question 43

What are the the 5 steps of the washing cycle for the flight-type dishwasher?

Answer 43

1) Prewash
2) Washing
3) Pre-rinse
4) Rinsing
5) Drying