Fine Dining Restaurant Flashcards

1
Q

How much revenue goes to food costs?

A

35%

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2
Q

How much revenue goes to salery?

A

35%

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3
Q

What is the wine cellar called?

A

Sleeping capital

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4
Q

What does RAP stand for?

A

Read the guests
Adapt attitude
Personalize service

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5
Q

How much goes to tableware, brands, trends and breakages?

A

15-20%

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6
Q

What are the key skills for an efficient salesperson?

A

1) Be prepared
2) Be consistent
3) To be sensitive to attitudes and states of mind.
4) Internal communication “KroKo”

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7
Q

How much of revenue should come from wines?

A

30%

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8
Q

Who discovered flaming?

A

Henri Charpentier.

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9
Q

When and where was flaming discovered?

A

In Monte Carlo in 1895.

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10
Q

2 positive points of flaming?

A

1) Selling «snowball» effect
2) Particularly attractive at dinner

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11
Q

3 negative points of flaming?

A

1) Time-consuming
2) Space in the dining room
3) Risks of contradictory smell

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12
Q

What’s the usual split of wine in a fine dining restaurant?

A
  • 50% red wine
  • 30% white wine
  • 10% sparkeling wine
  • 5% sweet wine
  • 5% rose
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13
Q

What is consignment in terms of wine

A

Paying for the wine after selling it.

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14
Q

What is Winemaker allocations?

A

The winemaker decides which places gets their wine

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15
Q

Where brand are the wine glasses from?

A

Riedel

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16
Q

What brands are the glassware?

A

Spiegelau and Luigi Bormioliluigi

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17
Q

Where are the Chinaware from?

A

Bernardaud

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18
Q

Where are the steak knives and forks from?

A

Sknife

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19
Q

Where is the silverware from?

A

Christofle

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20
Q

What does R.A.P. stand for?

A

1) Read the guests
2) Adapt your attitude
3) Personalize your service

21
Q

Where does the PDO production take place?

A

Entire production process must take place in the specific region.

22
Q

Where does the PGI production take place?

A

One of the steps of the production process must take place in the specific region

23
Q

What are farmhouse cheese

A

The cheese maker or farmer uses only raw milk from his own herd.

24
Q

What are alp cheese?

A

Produced only in the summer - with milk from animals that graze in Alpine. Only when both the milk production and cheese making take place in the mountains

25
What wine goes best with ripe cheeses?
medium to full-bodied red wines
26
Sparkling wines and light white wines temperature?
6 to 8
27
Premium champagne, medium- and full-bodied white wines temperature?
10 to 13 degrees
28
Light and medium-bodied red wines temperature?
14 to 16 degrees
29
full-bodied red wines temperature?
16 to 18
30
At what temperature does the wine start to taste burnt?
22
31
What is the instrument called to serve premium wine by the glass?
Coravin
32
For what wines is a large bowl-shaped carafe used?
young and strong wines.
33
For what wines is a small bowl-shaped carafe used?
Old and delicate wines.
34
What wine glasses are used for complex wines?
Glasses with bigger bowls.
35
What's special about glasses with bigger bowls?
More oxygen will get into the wine, and aromas will develop further.
36
What wine glasses are used for white wine and easy drinking wines?
Glasses with smaller bowls.
37
What's special about glasses with smaller bowls?
They maintain the temperature of the wine for longer.
38
what's special about Champagne flutes/tulip-shaped glasses
Keeps the temperature cold and keeps the bobbles.
39
What are the three main breakfast types in the hospitality industry?
- English breakfast - Continental breakfast - Buffet breakfast
40
What does a continental breakfast consist off?
Hot croissants, brioche or bread, butter, jams, and coffee or tea.
41
What does an English breakfast consist off?
fried eggs, sausage, bacon, tomatoes, mushrooms, and fried bread. It is accompanied by tea or coffee and buttered toast
42
What are the 5 values of BDS restaurant?
- Reliability - Synergy - Empathy - Positive stress - Pride
43
What's the min. amount of lead in crystal glasses?
24%
44
How is gross profit expressed?
sales - F&B costs.
45
How is net income expressed?
Gross profit - salary & other costs.
46
How is the final income expressed?
Net benefit / profit.
47
How much is the finale income?
3% before taxes.
48
What does USP stand for?
Unique selling product.