Step Up and Lead Flashcards
Who wrote the book step up and lead
Frank Viscuso
What is the Peter Principle
Individuals promoted beyond their level of ability
Tend to rise to their level of incompetence
Corporate America would love to emulate what 2 things of the fire service
Brotherhood
Respect of the public
What is one quality that serves leaders well
Humility
What is the difference between leaders and managers
Managers manage a process they’ve seen before
Leaders create change
According to Viscuso, all great leaders should have what
Vision
Integrity
Courage to communicate honestly
What does the pneumonic LEADERS TEACH mean in the book
Loyal
Educated
Adaptable
Determined
Enthusiastic
Reliable
Selfless
Tough
Empathetic
Assertive
Courageous
Honorable
According to Viscuso, what is the key to customer service
Connecting with the people
What are the four best ways to learn in the fire service
Reading
Attending seminars
On-the-job training
PIA
This is defined as a sincere interest and exuberance in the performance of your duties
Enthusiasm
This is the ability of a person to perform and maintain his or her functions in routine circumstances as well as hostile or unexpected circumstances
Reliability
What is the Lane theory and what are you supposed to do as a leader
Everyone has a specialty (a strength)
Job is to identify a person’s strength and make use of it
With regard to personal development, this is the summation of several character qualities. “The way people perceive you”
Posture
What are the 3 types of courage mentioned in the book
Moral
Physical
Courageous communication
This means having the inner strength to stand up for what is right and to accept blame when something is your fault
Moral courage
This means you can continue to function effectively when there is physical danger present
Physical courage
This means you are willing to have the hard conversations that are necessary to lead
Courageous communication
General Norman Schwarzkopf said if you want to be an effective leader you must always do what
Take charge
Do the right thing
A fancy way of saying 99% of all leadership occurs not from the top but from the middle of an organization
Layered leadership
What are the 4 teaching tips discussed in the book
The four step process
KISS
Stories
Be a mentor
What is the 4 step learning process
You do it, they watch
You do it along with them
They do it, you watch
You let them do the task alone
What is one of the most important aspects of time management
Delegation
What are the 3 U’s discussed in the book
Unaware
Unable
Unwilling
What are the five steps of progressive discipline discussed in the book in order
Verbal reprimand
Written reprimand
Suspension
Fines
Termination
What is known as the sandwich technique
Placing a performance issue in between 2 compliments
What is one of the most dangerous, destructive, and counter productive act on the fireground
Freelancing
What are the best ways to prevent freelancing
Train
Follow up in writing
Clear directions
Delegate tasks
Track personnel
Hold people accountable
Communicate expectations regularly
How many individuals can one person mentor
Experts believe between 1 and 5
These can be a great tool for enhancing the working climate and providing recognition
Performance evals
What are the ways discussed in the book to help ensure more effective meetings
Start on time
Don’t sit down
Be prepared
Clear and specific
Stick to agenda
Separate and subjugate
Never end late
What is the acronym PRDIE
Plan
Research
Development
Implement
Evaluate
An effective SOP includes the following sections
Purpose
Scope
Responsibility
Procedures/Guidelines
These enable people to read you
Gesture clusters
To be adequate, a report will include what
Who
What
When
Where
Why
How
What does KARE in customer KARE mean?
Knowledge
Attitude
Respect
Excellence
What are the 5 components to making high pressure decisions discussed in the book
Situational awareness
Set a goal
Risk versus reward
Input from others
Take action
What are the 3 C’s effective communicators use
Clear
Confident
Consistent
