STATION EVACUATION

Question 1

What types of incidents do station emergencies include? (6 answers)

Answer 1

Customer or staff accidents or illness
Fires
Suspicious items on trains or at stations
suspicious people on trains or at stations
Chemical, biological, radiological or nuclear attacks
Terrorist activity or attacks

Question 2

If you discover a fire at a station, what actions must you take? (4 answers)

Answer 2

Raise the alarm by shouting “FIRE” to anyone in the immediate vicinity
Sound the fire alarm by breaking the glass on the nearest alarm point
Call the emergency services (if you can do this safely) by calling 999
Leave the area by the safest means

Question 3

If you are driving a train in a station when you discover a fire, who must you contact and what must you do?

Answer 3

Contact the signaller immediately and follow the instructions given.

Question 4

If you discover a fire at your location, you should evacuate the area safely, helping others if possible. What else should you do? (5 answers)

Answer 4

Remain calm
Leave all possessions behind
Close doors and windows
Use the nearest or most suitable fire exit
Move quickly and calmly to the fire assembly point

Question 5

Do not use lifts when evacuating. People with mobility issues should wait in the designated safe area and make sure that a relevant person knows that they are there.
True or false.

Answer 5

True.

Question 6

If you are unable to evacuate your train or the station, or you are trapped by fire, what should you do? (5 answers)

Answer 6

Move to a safe location, keeping groups of people together where possible
Keep doors closed, blocking gaps through which smoke or fumes could enter with towels or clothing
Summon help, by calling the emergency services, the signaller or by shouting for assistance
Remain where you are unless it becomes unsafe to do so
Only attempt to fight the fire if it does not put you or others at risk

Question 7

If you identify that someone is in need of medical assistance on railway premises, what actions must you take? (3 answers)

Answer 7

Contact the emergency services immediately, or arrange for this to be done
Get assistance from a first aid trained member of staff (if available at that location)
Act on the instructions given by the emergency services operator, or make sure this information is relayed to anyone administering first aid

Question 8

If you identify that someone has fallen between the train and the platform, or has fallen onto the railway tracks, what actions must you take? (5 answers)

Answer 8

Stop train movements in the quickest way possible
Stop other people from going onto the railway line
Contact the emergency services, or arrange for this to be done
Only assist the injured person if it is safe and you authority to do so
Not move anyone with a suspected spinal injury or when movement could worsen the injury

Question 9

If you identify that someone is in need of medical assistance when on the train, what actions must you take? (4 answers)

Answer 9

Inform the signaller
Contact the emergency services, or arrange for this to be done
Get assistance from a first aid trained member of staff (if available on the train)
Act on the instructions given by the emergency services operator, or make sure this information is relayed to anyone administering first aid

Question 10

When can an ill passenger be removed from the train? (4 answers)

Answer 10

Competent adult with the ill passenger
Medical assistance or guidance has been provided
All parties concerned are comfortable with this decision
There is no risk of further incident or injury

Question 11

An ill passenger should not be removed from the train, when? (2 answers)

Answer 11

There is a suspected spinal inury

There is a real possibility of further harm if the passenger is moved from the train

Question 12

To identify whether substances that pose a risk to health have been discharged or used at that location, consider the following:

Answer 12

Is there an obvious and unusual smell, or can you see unusual smoke or mist?
Have people noticed a change in their sense of taste or smell?
Are eyes beginning to sting or water?
Can you see an unusual powder or liquid on or near people?
Have there been any reports of people throwing or squirting unknown materials?
Can you see any unattended or suspicious objects in the immediate vicinity?
Are people becoming disorientated?
Is people’s vision being affected?
Are people foaming at the mouth, drooling or vomiting?
Are people struggling for breath or panting?
Have people’s eyes or skin become irritated?
Are people collapsing and/or twitching?

Question 13

What is the 123+ protocol? (3 answers)

Answer 13

1 casualty
2 casualties
3+ casualites

Question 14

What is the protocol with 1 casualty?

Answer 14

If there is no suspicious context, proceed normally and provide assistance to the casualty.

Question 15

What is the protocol with 2 casualties?

Answer 15

If there are two casualties within close proximity without there being a suspicious context, proceed cautiously. Provide assistance to the casualties, remaining aware of your surroundings and being vigilant for anyone else becoming ill.

Question 16

What is the protocol with 3+ casualties?

Answer 16

If there are three or more casualties in close proximity with no obvious reason, do not approach. Move people away from the scene. Immediately report what has happened to the emergency services.

Question 17

If you believe that you have been exposed to a chemical, biological, radiological or nuclear attack, you should respond immediately to reduce the risk of harm to yourself or others.

Answer 17

Remove yourself and others from the immediate scene, going to a place where there is fresh air
Remove any contaminated outer garments and move away from them
Remove any visible contamination from skin and eyes using clean water

Question 18

Who do you report the emergency situation to at a station?

Answer 18

You should report the situation immediately to the emergency services.
Once this has been done, report the situation to control.

Question 19

What information should you give when reporting an emergency situation at a station?

Answer 19

The exact location; where are you? Where are the casualties? Has the incident happened on a train?
Incident type; are the attackers present? What happened prior to people becoming unwell?
Casualties; how many? What symptoms are they displaying? Are the numbers of casualties increasing? How many people at the scene are currently unaffected?
How you can be contacted
Any other relevant information that the emergency services or control would require

Question 20

you identify someone that is acting suspiciously and you believe they may be a threat to safety and security, you should evaluate the situation using the W.H.A.T protocol:

Answer 20

What are they doing?
How are they behaving?
Are they alone or acting with others?
What threat do they pose?

Question 21

If you suspect that someone is a threat to safety and security, who must you contact?

Answer 21

BTP (British transport police) or call 999.

Question 22

With regards to suspicious items, what is the H.O.T protocol?

Answer 22

Hidden
Obvious
Typical

Question 23

We should all be vigilant for vehicles being used suspiciously. Some ways to identify a suspicious vehicle include:

Answer 23

Parked illegally
Waiting for unusually long periods of time, or leaving and returning regularly
Occupants acting suspiciously
Vehicle low to the ground or has suspicious wires/objects hanging down
The vehicle has a suspicious odour
Suspicious items within the vehicle

Question 24

How many meters should you stand from a suspicious item?

Answer 24

100 meters

Question 25

How many meters must you stand from a suspicious vehicle? (car)

Answer 25

200 meters

Question 26

How many meters must you stand from a large suspicious vehicle? (van or lorry)

Answer 26

300 meters

Question 27

In the event of being caught up in a terrorist attack involving any form of weapon, what is the protocol to follow?

Answer 27

RUN
HIDE
TELL

Question 28

RUN

Answer 28

Consider these points:
If under immediate gun fire, take cover first but leave the area as soon as it is safe to do so
If you hear gun shots nearby, leave the area immediately, heading away from the noise
Be aware of your location and the direction of the threat, moving away from danger
Take others with you, but don’t let their indecision slow you down
Leave personal belongings behind
Do not congregate together
Move as far away from the scene as possible

Question 29

HIDE

Answer 29

Consider these points:
Find a location where you are unlikely to be found by the attacker
Hide behind solid structures, such as concrete walls
Stay away from doors
If necessary, lock yourself in a room and barricade the door
Turn mobile phones to silent
Don’t do anything that will give away your location
Glass, doors and internal partition walls are unlikely to provide any protection against gun fire
Only move from your hiding place if absolutely necessary or when it becomes safe to do so

Question 30

TELL

Answer 30

Consider these points:
Send a text message to the British Transport Police if it is unsafe for you make a voice call (text number 61016)
Give the British Transport Police as much information about the attack as possible
Describe as clearly as possible the attacker and the direction in which they were travelling
Tell others to keep away from the scene
Advise colleagues and customers about the locations of exits
Give the British Transport Police your details and location

Question 31

When the Police respond to an attack involving firearms or knives, they will be armed.
You must follow their instructions. Their main priorities are to protect and save lives, whilst seeking out and detaining the attacker.

Answer 31

It is important to remember:
They may not be able to distinguish you from the attacker
Officers may be armed and point guns at you
They may have to treat you and the public firmly
Raise your arms above your head, keeping your hands visible at all times
Do not point, scream, shout or act in a way that could be considered hostile
Follow the instructions the officers give to you, no matter how abruptly or forcefully they speak to you
Assist the officers, but do not hinder them in carrying out their duties