Standards 5.5 - Complete the Change Management Effort

Question 1

5.5 Purpose of Complete the Change Management Effort

Answer 1

To document the actions and
resources needed to close the change. The close effort is the point at which there is a distinct
transition to maintenance or sustaining activities.

Question 2

5.5.1 Evaluate the Outcome Against the Objectives

Answer 2

–Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort
–Compare the outcomes of the change management effort against project or program
objectives (if project or program management is in use)
–Document the outcome of the appropriate comparisons indicating that change efforts met objectives, failed to meet objectives, or exceeded objectives
–Review outcomes with appropriate leaders/stakeholders

Question 3

5.5.1 Evaluate the Outcome Against the Objectives - Inputs and Outputs

Answer 3

Inputs
–Change Objectives and Goals
–Measurement and Benefit Realization Plan
–Sustainability Plan

Outputs
Change Objectives Analysis Outcomes and Next
Steps

Question 4

5.5.2 Purpose of Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices

Answer 4

To evaluate the success or adoption outcomes
of the Change Management Program, document what went well, record learnings, and share
improvements for future change management programs with other change management
practitioners or organizations

Question 5

5.5.2 Purpose of Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices - Activities

Answer 5

–Review change management activities and documents
–Identify and recognize positive outcomes and opportunities for improvement
–Develop a Remediation Plan for change management activities to address key issues
–Verify and document actions for future projects
–Document lessons learned in a knowledge management database or common document
storage location for sharing with other change management practitioners

Question 6

5.5.2 Purpose of Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices - Design Structure

Answer 6

–Identify Appropriate Group to Conduct Evaluation
–Perform the Lessons Learned Evaluation

Question 7

5.5.2 Purpose of Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices - Inputs and Outputs

Answer 7

Inputs
-Case for Change
-Success Criteria and Measures
-Change Management Plan

Outputs
-Lessons Learned Evaluation
-Remediation Plan

Question 8

5.5.3 Gain Approval for Completion, Transfer of Ownership, and Release
of Resources - Activities

Answer 8

–Gain Approval for Completion
–Transfer Ownership
–Release of Resources

Question 9

5.5.3 Gain Approval for Completion, Transfer of Ownership, and Release
of Resources - Inputs and Outputs

Answer 9

Inputs
-Change Objectives and Goals
-Measurement and Benefit Realization Plan
-Lessons Learned Report
-Future Strategy Plan
-Agreement on Ownership Transfer
-Resource Release Approval

Outputs
-Final Summary Report
-Change Initiative Completion